D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Ashley at keighley branch. Nothing was to much bother for him he even answered all my questions in a way which even we understand..”

Helpful Report

(Keighley Nissan) - Posted 3 years ago

Hi Ian, Good to hear from you and thanks very much for the great review. We're really pleased to hear how well Ashley looked after you and we will be sure to share your comments. Thanks again Ian, we appreciate your feedback and very much look forward to seeing you in June to take delivery of your New Nissan Juke.

Posted 3 years ago

“Brilliant, professional service, so clear info about everything I needed to know. Excellent communication regarding receipt of insurance docs, bacs payment and service agreement. New car is simply great. I love it. Thank you Maggie”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Hi Maggie, Many thanks for taking the time to share your thoughts with us and it's great to hear how much you like your New Suzuki Swift. We'll forward your kind words onto Matthew and thanks again Maggie for your review, we really appreciate your support and very much value your continued loyalty over all these years. All the best and enjoy.

Posted 3 years ago

“Excellent service and excellent customer services”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Charlotte, It's great to receive feedback from you and we're very pleased to hear how satisfied you were with the service that you received from Barrie and the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Charlotte and we look forward to providing you with the same great service on your next visit.

Posted 3 years ago

“Excellent customer service from Mathew at Huddersfield...he was really helpful with a problem as always”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Adele, Good to hear back from you and thanks very much for the 5 star review. We're very pleased to hear that once again you were satisfied with the service that you received from Matthew, we'll share your kind words. Thanks again Adele, we really appreciate your support.

Posted 3 years ago

“Excellent Service! They collected my Subaru WRX for a cam belt change. Collected my car and dropped it off which was really appreciated. Service department were always communicating and most importantly pleasant and friendly. Highly recommended!!”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Fred, Many thanks for the glowing review. We're very pleased to hear that Barrie and the team provided you with a 5 star service and we'll be sure to forward your kind words on. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks once again Fred, we appreciate your support.

Posted 3 years ago

“I dropped my car off for a safety recall. The initial customer service was welcoming and very helpful, however that was soon outweighed by the disappointment of not receiving work that I had paid for. I’ve ended up taking my car to my local garage and paying twice to get the work carried out. Really upset and disappointed. I’m unable to answer the next question as I’m still wait for Mike to call me back!”

Helpful Report

Posted 3 years ago

Hi Karen, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. Having discussed your comments with the dealership they did confirm that the work had been carried out and after collecting your car you had contacted the service desk to advise that the vehicle was vibrating and pulling at speeds of 80-100 mph. Matthew our Service Manager has tried to contact you but has been unsuccessful. If you would like to contact Matthew on 01484 514954 opt 2 he will be more than happy to discuss this with you in further detail.

Posted 3 years ago

“MOT on car - they collected the car carried out the MOT (with video sent) and returned the car 2 hours later - all done. Splendid service from the team”

D. M. Keith (Colin Appleyard) Limited 5 star review on 14th April 2021

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Philip, Thanks very much for the great review. We're really pleased to hear Barrie and the team at our Ashton dealership provided you with a 5 star service. Thanks again, we appreciate your support.

Posted 3 years ago

“The team at Colin Appleyard Huddersfield, notably Ijaz Ali and Karl Madden, handled a customer service matter with the utmost understanding and integrity, dealing with it swiftly and without fuss, to bring it to a successful and amicable conclusion, and for this we are very grateful.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi John, Thanks very much for taking the time to send us your feedback. We're really pleased to hear how satisfied you were with the service that you received from Ali and Karl and we will forward your comments on. Thanks again John for your feedback and if we can be of assistance to you again in the future please don't hesitate to contact us.

Posted 3 years ago

“As usual a top class service by a professional team of friendly staff. Thankyou”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Tina, Thanks for your review. It's great to hear that once again you received 5 star service from the team at our Huddersfield dealership. Thanks again Tina and we look forward to providing you with the same great service in the future.

Posted 3 years ago

“As always I was very satisfied with everything that has been carried out with my 3 year old Subaru XV. First class service from all the staff involved.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Colin, Thanks very much for leaving us a 5 star review. It's great for us to know that once again you were satisfied with the service that you received from all the team at our Ashton dealership. Thanks again Colin, we really appreciate your support and we'll look forward to providing you with the same great service in the future.

Posted 3 years ago

“Ecellent service from arrival to departure for service”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Thanks for taking the time to leave a review Dave. We're pleased to hear you received excellent service from start to finish and we'll be sure to forward your comments to Barrie and the team.

Posted 3 years ago

“Very helpful staff working during covid restrictions walked me through vehicles and options available to purchase, very happy with the car I chose with Matthew's advice and very smartly prepared car for handover of the keys”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Mark, Good to hear back from you again and many thanks for the 5 star review. It's great to hear how pleased you are with your Suzuki Swift and also the service that you received from Matthew. Thanks again Mark and we look forward to providing you with the same great service in the future.

Posted 3 years ago

“There is nothing to criticise about this company but its strength is its staff. We normally deal with Malcolm - brilliant - friendly, professional, experienced and helpful just about covers it. I suspect their prices are in line with other garages but the service they give is fantastic. Nothing is overlooked. The engineers in the bike shop are the best there is. Many thanks.”

Helpful Report

Posted 3 years ago

Hi Philip, Thank you very much for your review. It's nice to know you were happy with the service you received from us. Thanks again, we appreciate your support.

Posted 1 year ago

“Excellent service First Suzuki purchase and at a good price too. The car is great, has everything that I need and more.”

Helpful Report

(Bradford) - Posted 3 years ago

Thanks for your review. It's great to hear how pleased you are with your New Suzuki S-Cross and also the service that you received from Ian at our Bradford dealership, we will be sure to share your kind words. Thanks again, we appreciate your support and wish you many miles of safe and enjoyable motoring in your new car.

Posted 3 years ago

“found the car i wanted. Everything was straight forward, sales team was most helpful.”

Helpful Report

(Bradford) - Posted 3 years ago

Thanks for your review. It's great to receive feedback from you regarding your purchasing experience with the team at Bradford and we very much hope you enjoy your Suzuki Vitara. Thanks again and we look forward to seeing you again soon.

Posted 3 years ago

“I've been using Colin Appleyard Ltd for many years. I've always been satisfied with the level of service in all areas. They are always helpful and I have recommended them on several occasions.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Carole, Good to hear back from you and thanks very much for your feedback. We're really pleased to hear how satisfied you continue to be with the all round service that you receive from the team at our Huddersfield dealership. Thanks again Carole and we wish you many miles of safe and enjoyable motoring in your Suzuki Ignis.

Posted 3 years ago

“Always good service and straightforward people.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Thanks very much for your review David. We're glad to hear that once again you received 5 star service from Barrie and the team at our Ashton dealership.

Posted 3 years ago

“My car needed it’s mot. Unfortunately it failed but I was given a phone call straight away with prices and the work was carried out. My car was back with me a day earlier than expected and the price was pleasantly cheaper than initially quoted.”

Helpful Report

(Huddersfield) - Posted 3 years ago

Hi Sue, It's great to receive feedback from you regarding your experience with Mike and the team at our Huddersfield dealership, we will be sure to share your comments. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Sue and we'll look forward to seeing you on your next visit.

Posted 3 years ago

“Hi, this was my 2nd visit to Bradford branch and very satisfied with the service given to my Vitara. Car was in great condition once got back. Due to covid restrictions still very well looked after. Staff was very helpful from start to finish. Thanks a lot for excellent service.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Dr Sadiq, Thanks very much for taking the time to leave us a review. It's great to hear you received a 5 star experience at our Bradford dealership and we will be sure to share your kind words. Thanks again Dr Sadiq and we'll look forward to providing you with the same great service in the future.

Posted 3 years ago

“The salesman I dealt with Michael did not know what he was doing all the way through the process then yesterday after telling myself and ringing my son to say he would deliver the new car to my address it never happened we ended up going to the garage in Ashton to pick up the new car Michael then called my son and myself a Lier to cover up his mistakes the manager thought he could rectify the mistake by talking over me on the phone I will never ever deal with this garage ever again to be called a liar because Michael could not do his job I found absolutely terrible makes me think what’s going to happen when it’s time for a service I have phoned motorbility to let them know how very vulnerable people are being treated by the staff at this garage.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We have spoken with the dealership regarding your comments and Dan did confirm that there had been a misunderstanding regarding the delivery of your Suzuki Vitara and we would like to apologise if the explanation of this came across wrong, it certainly wasn’t with intent. Dan also advised that due to the inconvenience and upset that had been caused, we did give you a full tank of fuel and believed that when you left the dealership both yourself and your son were happy with the service that you had received from Nick. Again our apologies for any misunderstanding or upset caused and we hope that this will not prevent you from returning to us again in the future.

Posted 3 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews