D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,177 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very kind man from Capetown saw me to my car 😊”

Helpful Report

(Huddersfield) - Posted 3 years ago

Thank you for your review. We're very pleased to hear how well Steve at our Huddersfield dealership looked after you. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this.

Posted 3 years ago

“excellent service.Love the car but do not like the key.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Dorothy, Thank you for your feedback. It's great to know how pleased you are with your Suzuki Ignis and also the service you received from Richard. Sorry to hear you're unhappy with the key, if there is a fault or anything further that we can help or advise with, please contact us at the following link https://www.colinappleyard.com/company/feedback and we'll be more than happy to look into this for you.

Posted 3 years ago

“Disappointed car wasn't ready at agreed time which meant I had to make other arrangements .”

Helpful Report

Posted 3 years ago

Hi Anne, Thank you for your feedback. We have discussed your comments with the dealership and whilst the service and mot had been completed on time the delay was with the washing and cleaning of your Suzuki Ignis, unfortunately due to unforseen cicumstances we were a member down on the valeting team. Apologies once again Anne for any inconvinience this may have caused and we do hope you will contine to use us in the future.

Posted 3 years ago

“Ordered ignition key/remote fob for 12 reg Suzuki. Replacement part arrived promptly. Recoding of key was done whilst I waited in reception. Thanks.”

Helpful Report

Posted 3 years ago

Thank you for your review. We're pleased to know you were happy with the service you received from us.

Posted 3 years ago

“Helpful, polite and made the purchase regime easy. Plus, people actually answer the phone with Colin Appleyard. That is worth something nowadays!”

Helpful Report

Posted 3 years ago

Hi John, Thank you for your feedback. It's great to know you were happy with the service you received from us and we'll be sure to share your comments. Thanks again John, we appreciate your support and we look forward to providing you with the same great service in the future.

Posted 3 years ago

“Helpful friendly staff who were very informative when helping me chose my car”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Shaunna, Thank you for your review. It's great to know you found Nick and the team at our Ashton dealership to be helpful and informative. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Enjoy your Suzuki Swift Shaunna and we look forward to providing you with the same great service in the future.

Posted 3 years ago

“Very professional, service completed on time.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Anthony, Thank you for your review. It's great to hear how pleased you were with the service that you received from Barrie and the team at our Ashton dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Anthony, we appreciate your support and we look forward to providing you with the same great service in the future.

Posted 3 years ago

“They were very good with my car purchase, everything happened quickly and on time as they promised. They couldn’t do anything on price but, there you go, i still bought it. Nice, friendly staff.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Mick, Good to hear back from you and thanks very much for your review. It's great to know all went well with the purchase of your new car and that you were happy with the service you received from Michael and the team at our Ashton dealership. Thanks again Mick for your feedback, we appreciate your support and wish you many miles of safe and enjoyable motoring in your Suzuki Across.

Posted 3 years ago

“Would have been a 5 stars except - this had never happened before in all the services we have had with Appleyards. But who ever drove the car round to the service bay altered the seating lumber, height and steering rack . We accept that the seat will have to be moved back or forwards . But 4 days on We can’t get the position correct . It’s rather annoying . Bit like Goldilocks and the 3 Bears - who’s been sat in my chair! Not just me, but my wife drives the car too and feels the same . In the future please do not touch the chair and steering wheel settings they are personal to the owner . Thank you”

Helpful Report

(Keighley Suzuki) - Posted 3 years ago

Hi Gary and Laura, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We do apologise that adjustments were made to the seat height and steering column and we have raised this with the servicing team. If it's convenient to pop in, please do so and we will be more than happy to correct this. Thanks again Gary and Laura for raising this and we do look forward to being of service to you again in the future.

Posted 3 years ago

“Very efficient and polite . Plenty of information and reminders”

Helpful Report

(Bradford) - Posted 3 years ago

Thank you for your review. We're really pleased to hear how efficient, polite and informative you found Jason and the team at our Bradford dealership to be. We appreciate your feedback and would like to take this opportunity to thank you for once again choosing Colin Appleyard to service and maintain your Suzuki Vitara.

Posted 3 years ago

“Great customer service. Had a test drive and Bought nice car. Would recommend.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Jonathan, Good to hear back from you and thanks very much for sharing your thoughts with us. It's great to hear how pleased you are with your Suzuki Vitara and also the service that you received from Aqib and the team. We appreciate your feedback Jonathan and we look forward to providing you with the same great service in the future. Happy motoring.

Posted 3 years ago

“Efficient, courteous staff. Loan of courtesy car big help.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Stuart, Good to hear back from you again and thanks very much for your review. It's great to know how pleased you were with the service that you received from Dan and the team. As a company we pride ourselves on providing great customer service and it's nice to hear you continue to experience this.

Posted 3 years ago

“Great service as usual and the video report is a great idea to check your cars condition. Not sure if they use plastic seat covers still to protect seats from engineers overalls would like to see it returned if no longer in practice. That said would not hesitate to use them again we have done for many years. .”

Helpful Report

Posted 3 years ago

Hi Mr Turner, Good to hear back from you and thanks very much for your feedback. It's great to know that once again you were pleased with the service you received from us. We have checked and can confirm that all our sites have plastic seat covers and paper mats which should be used on all vehicles entering the workshop, these are then disposed of when the vehicle is cleaned. Thanks again Mr Turner for your feedback, we appreciate your support and very much value your continued loyalty.

Posted 3 years ago

“Quick book in for a service. Carried out in good time. Happy customer”

Helpful Report

Posted 3 years ago

Thank you for your review. It's great to know you were pleased with the service that you received from us. Thanks again, we appreciate your support and would like to thank you for choosing Colin Appleyard.

Posted 3 years ago

“Excellent service. Face to face and on the phone.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Cheryl, Many thanks for your review. It's great to know that you were happy with the service that you received from us.

Posted 3 years ago

“Put in for small service .and MOT dropped off at 9an ready for 3 pm got decent courtesy car .and got car washed and vacuum.good service pleasant staff ....”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Arthur, Thank you for your review. It's great for us to know that you were happy with the service that you received from us.

Posted 3 years ago

“Friendly and attentive service staff . Picked up and attended to puncture which we weren't aware off . On the film supplied made reference to torn wiper rubber which wasn't corrected or advised to us. We have sent for a pair off ebay and will replace ourselves. Otherwise happy with work completed and the price .”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Hi Brian, Thank you for you review and we're very pleased to hear that you found the service team to be friendly and attentive. We do apologise that the torn wiper rubber wasn't mentioned to you, this was a genuine breakdown in communication on our behalf and we have brought this to the attention of our Service Manager. Thanks again Brian for your feedback and we look forward to being of service to you again in the future.

Posted 3 years ago

“Nobody likes spending money, so having a repair cost £55 less was a great result. The addition of a courtesy car was also good.”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for your review. We're pleased to know you were happy with the service received from us.

Posted 3 years ago

“Very nice staff.Great service and quick turnaround.”

Helpful Report

(Ashton-under-Lyne) - Posted 3 years ago

Thanks very much for taking the time to share your thoughts with us. It's great for us to know how pleased you were with the service that you received from us. Thanks again, we appreciate your support.

Posted 3 years ago

“Thank you to Jason. Good customer service and recommendation regarding tyres and service for car.Overall very satisfied with Colin Appleyard would recommend.”

Helpful Report

(Bradford) - Posted 3 years ago

Hi Stuart, Thanks very much for taking the time to share your thoughts with us. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Stuart and would like to take this opportunity to thank you for choosing Colin Appleyard to look after your vehicle.

Posted 3 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,177 reviews