D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,177 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

Write Your review

Tell us how D. M. Keith (Colin Appleyard) Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A car with components that are not fit for purpose. So I got a lovely new juke in 2017 and I still love it despite the headache that's come along with it. At 2900 miles when I'd had the car 6 months it went in for timing chain replacement, repaired under warranty. All fine customer service can be sketchy at times a bit abrupt but on the whole nothing to cry about. History repeats itself, my lovely juke has now done 12,000 miles and is 3 years old and guess what, the timing chain has just been replaced again. Luckily warranty job again. I wonder how many miles now I'm going to get away with before it happens again, only now it's no longer under warranty anymore so if trend follows a nice big bill at the end of it. What's the most annoying thing is nissan know about these crappy timing chains and have even recalled some models, so why is it still happening? It gives me very little confidence in the car and it's not as if I drive miles a car that's 3 yrs old that's done 12000 miles is bloody good going !!!!”

Helpful Report

Posted 4 years ago

Hi Emily, We're sorry to hear that you have had problems with your Nissan Juke. I have spoken with the service team at our Nissan Dealership and they have informed me that they are confident that the repairs carried out on your vehicle this time have fully resolved the concern. Unfortunately on some occasions manufacturers have issues with certain components not meeting the rigorous standards expected. With the particular fault you have experienced with your vehicle, the parts that are now being supplied to rectify the concern have been modified to prevent the issue from happening again. Thank you for using Colin Appleyard and I do hope that you can now enjoy trouble free motoring with your Nissan Juke.

Posted 4 years ago

“To whom may concern I booked service and change and tires with Nissan colin appleyard in keighley, service was good but change tires wasn’t good , I’ve been seen a few cars been washed from outside but my car not washed My concern is not with customer service it’s with the service department”

Helpful Report

Posted 4 years ago

Hi Mr Ba-Fadel, We take all complaints seriously and as such have investigated the points you have raised. I am told that everything relating to your tyres was resolved at our cost several weeks ago by replacing all 4 rim protectors - we apologise that there was an issue when the tyres were initially fit, but we worked quickly with you to ensure this was rectified and hopefully you've had no additional issues since. It is true that unfortunately we haven't been able to wash service vehicles during the current Covid-19 pandemic. We hope you can understand that this is for the safety of our customers and staff to avoid any transferences on touch surfaces. If you wish to discuss any of this further, you can contact us via enquiries@colinappleyard.com.

Posted 4 years ago

“the lady who contacted me about my service was rude and vague, at your service centre i did not feel very welcome at all, and the service was really expensive”

Helpful Report

Posted 4 years ago

Hi Mr Shaw, Thank you for leaving your feedback. We’re disappointed to read that you were unhappy with the service you recently received from Colin Appleyard. As with any complaint, we take them seriously and have looked into this further to address the points you made. We’re surprised to read you found our service personnel rude and vague, as this is certainly not the attitude we expect from our staff who have been working very hard the last 6 weeks to catch up with overdue appointments. You mentioned that you felt the service was expensive, however you were given a discount on the standard price for a second year (major) service, so we’re sorry to hear you felt you were overcharged. You’re welcome to contact us again if you wish to discuss this further by sending an email to enquiries@colinappleyard.com.

Posted 4 years ago

“Found a car on CarGurus and contacted the Colin Appleyard, Keighley through that website. Did not receive a call back. Called at the dealership later that day to be told that the car had been sold 3 days later and that CarGurus does not get their information directly from the dealership. When I mentioned that the car was still on their own website, was told this was just an oversight. The car is still on the website 3 days later. Very disappointed!”

Helpful Report

Posted 5 years ago

“poor customer service and rude staff”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to provide your feedback - We are obviously sorry to see that you were only able to provide us with a 1 star review and would certainly like to look into this for you. If you are able to fill in the form located at the following link we will ensure your comments are investigated - https://www.colinappleyard.com/company/feedback

Posted 5 years ago

“Wasn’t very helpful came down in the October , never had a phone call back until this week how ridiculous!! Said he was looking all this time for a car !! 5 months !! Won’t be coming bk again ! Bought a car other week so you have lost out on a SALE !!”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to leave a review - your feedback is important & allows us to ensure a continual improvement in the services we provide. We are obviously sorry to hear that there has been a clear breakdown in communication and would like to apologise for this. From the information provided we are unable to identify which of our dealerships your comments relate to. If you are able to fill in the form located at the following link we will certainly look into this - https://www.colinappleyard.com/company/feedback

Posted 5 years ago

“Scruffy person chucked his crisp packet out of the car window onto the street in Huddersfield on 21/2/2020 At 1:50 Says a lot about their attitude what a vile person. How ignorant!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to send us your feedback and for bringing this to our attention. We hope you can please accept our apologies in the first instance. As our company vehicles are very rarely used by staff during the day due to been lent out to service customers we are unable to identify the said person as a member of our staff. If you are able to provide us with any more information we will ensure your comments are investigated and take any appropriate action as we can assure you that this is something we certainly would not tolerate. You can contact us at https://www.colinappleyard.com/company/feedback

Posted 5 years ago

“Just driven to Nissan Keighley from the other side of Bradford to look at aVolkawagen Tiguan we've seen online. We are very interested in this particular car and were really excited to look at it today. We went inside and were approached by a young sales advisor We explained we were interested in the car and he took us outside with the keys to have a look. We then stood in the rain whilst we all looked at the car. The salesman didn't say a word! No questions, no information about the car, nothing! We then said well we'll just go then thanks and he replied Ok and started walking back inside. We are cash buyers and very interested in this car and would most likely have bought today. We have left feeling very deflated due to this complete lack of people skills.”

Helpful Report

Posted 5 years ago

Hi Ellyn, Thank you for taking the time to leave a review. Your feedback is important and allows us to ensure a continual improvement in the services we provide. We're sorry to hear you weren’t looked after properly when you visited us and can only apologise that this happened. The salesmen you spoke to hasn’t been with us long and at the moment he has been asked to ‘shadow’ the other sales executives as his knowledge is not where it needs to be yet, this obviously didn’t happen. The vehicle is still available and Andrew our Group Car Sales Manager has tried to contact you to see if we can have the opportunity to rectify the situation for you. Andrew can be contacted on 01535 691330 or emailed directly a.ogle@colinappleyard.com Once again apologies that on this occasion we fell short of our usual high standard and thank you for bringing it to our attention.

Posted 5 years ago

“Went in with a fault, came out with the same fault. they had to order parts to fix another known fault, and that one was known about for over a week. Time for a change of Dealership methinks , lost all faith in Ashton branch.”

Helpful Report

Posted 5 years ago

Hi Eric, We are sorry to see that you have left us a 1 star review and would certainly like to look into this for you. Apologies, but we are unable to find your details on our system. If you are able to fill in the form located at the following link we will ensure your comments are investigated - https://www.colinappleyard.com/company/feedback

Posted 5 years ago

“I felt that we were being laughed at for not knowing that a black, automatic jimny was not available, a customer came in who already had one and the salesman told him we would buy it off him. This would have been my eigth suzuki car but not with Colin Appleyard”

Helpful Report

Posted 5 years ago

Hi Mark, Please accept our apologies for the way you felt you were dealt with when visiting our Huddersfield dealership. We pride ourselves on the levels of customer service we provide and your comments have been taken on board & raised with the Manager of the dealership, who in turn I believe has spoken with you. Once again please accept our apologies and if we can be of any further assistance please do not hesitate to contact us.

Posted 5 years ago

“Not happy.!..nearside front wheel of Corsa has scuffed alloy”

Helpful Report

Posted 5 years ago

Hi Robert. Following your comments we believe you have been in contact with our sales team to discuss the issue further. All of our used vehicles go through a comprehensive preparation and checking process prior to collection and as has been explained, none of the departments involved in this process made any note of damage to the wheel at any point. Had damage been noted, or picked up by you on your initial viewing of the vehicle, it would have been rectified prior to you collecting. If you are not satisfied with the response you have received from us regarding this matter, you can email details of your complaint to enquiries@colinappleyard.com.

Posted 5 years ago

“Garage unable to diagnose problem with car not running, despite the fact this is a Suzuki Main Dealer and after 3 weeks in repair shop. Finally cause said to be contaminated fuel and a new pump assembly fitted. Issue of contaminated fuel taken up where fuel purchased (only one station ever used which has an attendant who puts in fuel). Where do we go from here?”

Helpful Report

Posted 5 years ago

Thank you for taking the time to provide your feedback - we are obviously sorry to see that you were only able to provide us with a 1 star review on this occasion. Having discussed your comments with our Bradford dealership, we are told that the reason for the delay was explained to you at the time & was due to the injectors having to be sent away along with the testing of various items to establish the cause of the fault. We believe that you were offered the use of a courtesy vehicle during this time to keep you on the road. With regards to your comment about contaminated fuel, this is not something we can take any responsibility for. The responsibility lies with the owner or person putting in the fuel into the vehicle. Our Bradford dealership have provided you with a sample of the fuel so you can take the matter up with this person and / or the filling station you used should you wish. Again we are sorry you feel disappointed by your recent dealings with us. If we can be of any further assistance please feel free to contact us.

Posted 5 years ago

“Used the MOT Service. deception used to charge and replace tyres which were not required. A tyre check the previous day found the types to be in legal condition. Wheel hub caps not returned to proper position. Brakes, which were fine before MOT, are now squeaking loudly. Will be taking further action.”

Helpful Report

Posted 6 years ago

“After dealing with Keighly branch I would strongly reccomend AVOIDING Colin Appleyard. The manager is undeniably rude and has no respect for his customers. A deposit was placed on a nissan note under agreement with staff that the car would be moved to a closer neighbouring franchise to be test driven before completing purchase. After over a week, a call from the manager was received stating they want insurance and tax taken out for them to move the car as the purchase had already been made. When expressed that the purchase was not yet complete and the car needs to be test driven first as agreed with the staff, the manager abruptly stated the staff wouldn't of said that and refused to send the car for a test drive before the purchase was complete. The Manager wanted to complete the purchase before test drive and when it was expressed a test drive was needed, the manager refused to sell the vehicle full stop. Absolutely appalling and shady customer service!! Previous Toyota, Honda and Skoda experience has always been fantastic. But Nissan! Avoid! Avoid! Avoid! Or at the VERY least, avoid dealing with this branch.”

Helpful Report

Posted 6 years ago

“Crap garage paid 150 for a lot work done. Bike came back with knackerd lead. Rang garage refused to replace it but send me one to do. AVOIDDDDDDD”

Helpful Report

Posted 6 years ago

We have looked into the complaint you have raised (both her & via Facebook) and we are satisfied we have carried out all the work correctly and have done so in a professional manner. The AJS scooter that was brought to us for repair left in full working order. The issues that you highlighted were snapped leads; one to the main battery terminal along with the charging lead. We resolved both these issues and delivered the bike back to you with all work completed and tested. You contacted us again several days later complaining of the same issue occurring with the charging lead. It had snapped again. This suggested to us that you were most likely at fault due to an almost identical problem occuring to that which we had recently rectified. That being said we did offer, as a gesture of goodwill to send you a replacement lead to fit to the battery yourself. After this you were uncontactable via telephone. We have records of all work undertaken including outcomes and tests to ensure everything was completed to our strict standards. If you feel you have not received a service that satisfactory then please do, as already requested on 2 occasions, email full details of your complaint to c.bond@colinappleyard.com to be dealt with via our official process.

Posted 6 years ago

“I took my nissan X trail for a minor service as part of the nissan care4 package to the Keighley branch.As someone who usually does regular servicing on my own cars I was rather annoyed to get home after picking the car up to pull out my dipstick to find black oil...not clear....I drained the engine oil to find the oil hadn't been changed at all..over the weekend I changed the oil myself and ran the car for over 50 miles..checked the oil....all clear oil.so Monday I returned to the garage with the evidence in a container to show the gentleman on the service desk..at which point I said does this look like the oil from a newly serviced car to which he said ...yes ..so when nissan Chorley serviced my car the oil was crystal clear for months..Colin appleyard do it and it's as black as when I took it in..and if I had of been paying this would have cost me £219.00 for the pleasure The service manager wasn't back till wedsnday but was told he would contact me on his return.. wedsnday nights here..has he rung...no . absolutely disgusted with the service from this garage.. unfortunately for them I look after my car and do not trust main dealers .to which once again I've been proved right”

Helpful Report

Posted 6 years ago

Having spoken to our Nissan dealership and some of our other service personnel, we have been able to establish that this is a common occurrence with diesel engines. All of our Technicians are factory trained and committed to ensuring work is carried out fully. Our Service Manager also has many years of experience in the motor trade, in particular with the Nissan brand and has tried his best to explain everything to you. We are sorry you felt the need to post this review however we are confident that on this occasion our staff have carried out the work as per your request and as stated in Nissan's servicing schedule.

Posted 6 years ago

“"Metallurgical analysis of a large number of failed wheeled studs have revealed that all had failed from fatigue rather than overtightening." Yet you charged me £60 for a wheel stud failure because you claimed that I, a 57 yo female, using no more than a wheel brace, could overtighten a bolt sufficiently that I could shear it off using the same wheel brace. Shame on you.”

Helpful Report

(Huddersfield) - Posted 6 years ago

We are very sorry to see you have left a 1 star review and to hear that you were disappointed with the service you received. Following your comments we have discussed the matter with our Huddersfield dealership who have advised that despite the vehicle in question having a full service history with us, winter tyres were fitted elsewhere. Whilst it is their opinion that the wheel studs may have been over tightened causing the stud to break, they are in no way insinuating that this was done by you. We would like to apologise if there was any confusion in the way this message was communicated to you.

Posted 6 years ago

“I bought a used motorcycle from colin appleyard bikes I have had nothing but problems with it, it came with a signed service check sheet when I check the bike myself I found numerous dangerous faults with the bike and I certainly hadn't been serviced. I have rode this 2018 model bike twice since I bought it both times I have broke down”

Helpful Report

Posted 6 years ago

“We bought a car in February, within a few weeks there were warning lights coming up on the dashboard, on reading the manual it said you must stop the car immediately, we took it in to CA and they had it for a couple of weeks doing diagnostics etc and couldn't find out what the problem was then it was sorted, we got the car back but it was flashing up the message again and other ones!! Then the car starting having clutch issues and it was difficult to get it in reverse, but the clutch became worse and worse so it went in again, for another 2 weeks!!! Finally, it was ready for collection £1400 later and guess what the warranty that we took out with them didn't cover it!! and then to add insult to injury on collecting the car we were told that the starter motor is now failing and the car will have to go back in again!!!! - why would you not do it whilst the car was in as this apparently is covered under the warranty??? £500 was knocked off our bill but really we should not have had to pay a thing as we have had nothing but trouble with this car. Buyers beware!! We will not be back to Colin Appleyard.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to post a review. We are obviously sorry to hear that you are unhappy and have referred your comments to our Group Aftersales Manager who was already aware of the issues you detailed. Whilst we fully appreciate why you feel disappointed, the problems you refer to all relate to the vehicle you purchased which at the time was more than 7 years old. Whilst as stated, you did take the option of an extended warranty, as with any warranty, this does not cover items which are subject to wear and tear (your policy booklet provides full details of exclusions). All the pre-owned vehicles we sell are subject to a thorough check prior to being made available for sale however we cannot predict problems which may occur 6 months and a further 5,000 miles down the line. We have been advised that all items which were chargeable have been discounted as a gesture of goodwill and once again we'd like to apologise for any inconvenience which may have been caused. Should you wish to make any further comment, please forward this by email to c.bond@colinappleyard.com.

Posted 6 years ago

“the manager of the keithley motorcyle branch needs sacking he is a disgrace and very unprofessional, because of his actions when i purchased my new motorcycle a month ago i will NEVER buy from there again nor will i recommend it to anyone. the only reason i have been back since is for the 500mile service witch was a rip off at £160 for oil and filter change.”

Helpful Report

Posted 6 years ago

Hi Peter. We are sorry to see you have given us a 1 star review and as such have looked into your comments further. From the information we have been given it would seem you were unhappy with the original valuation we had given for your part-exchange however after further discussions with the Sales Manager this was resolved and you went on to purchase the motorcycle you were interested in. In reference to the cost of the 1st service, again we have looked into this and can confirm the charge is correct and applies to all new bikes. Historically the labour cost of the 600 miles service was covered by the selling dealer however this changed a few years back. We do explain this as part of our handover process when a new bike is collected and an information sheet is included with the pack you receive with your new motorcycle which also explains. We are sorry you do not feel completely satisfied with the service you received from us. Should you wish to make any further comment, we would invite you to address this via email to c.bond@colinappleyard.com

Posted 6 years ago

Hi Peter. It was good to see you back in the dealership a few days ago having a service carried out on the bike you purchased from us a few months back. We hope to see you again in the near future.

Posted 6 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,177 reviews