D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,176 Reviews

94 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Metrics

Info

4.8

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About D. M. Keith (Colin Appleyard) Limited:

Now part of the D. M. Keith Motor Group & formerly Colin Appleyard Ltd, our aim is to provide World class service to each & every person who comes into contact with our business. With over 60 years experience in the motor trade, we employ a dedicated & knowledgeable team to take care of you & your car

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 5 star review on 18th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matthew Butterfield was great to deal with, gave us a good trade in for our Vitara against a new one which we love, always had trouble free service from Colin Appleyard at Keighley.”

Helpful Report

(Keighley Suzuki) - Posted 2 years ago

Hi Brian, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know how pleased you were with the service you received from Matthew, we'll be sure to share your kind comments, they mean a lot. Thanks again Brian, we appreciate your feedback and we value your continued loyalty. Enjoy your New Suzuki Vitara and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Very good serhice”

Helpful Report

(Huddersfield) - Posted 2 years ago

Thank you for your review. It's nice to know you were happy with the service you received from us.

Posted 2 years ago

“5 star except, for one missing vital component that I found to be missing. (The security wheel locking nut). I paid extra for a spare wheel to be installed as this vehicle was only equipped with a tyre inflation kit as standard. I have no complaint regarding this. I have been waiting a week now for a replacement security wheel locking nut to arrive. I spoke to a sales excectuive today who explained the reason why it had not arrived. (Stress) is my main complaint, as I am having to use my vehicle nearly every day (what if) comes to mind. Being put into a position of not being able to change a wheel if required to is not a pleasant emotion. (Not sure if recovery services have master keys or not) regards Michael Demaine”

Helpful Report

Posted 2 years ago

Hi Michael, We are sorry to see you've only been able to leave us a 2-star review. This is not something we expect to see and we have discussed your comments in further detail with the relevant departments. Unfortunately, as advised by the salesman the original replacement locking wheel nut for your vehicle is on back order (which is out of our control). To avoid further upset we have now ordered a complete set of new wheel nuts for your vehicle along with a new locking wheel nut, these should be with us tomorrow and as soon as they arrive we will contact you to arrange to have them replaced. Apologies once again Michael for any distress this has caused.

Posted 2 years ago

“We love our new Suzuki Vitara, we found the customer service excellent everything was explained to us perfectly. We would highly recommend Colin Appleyard.”

Helpful Report

(Keighley Suzuki) - Posted 2 years ago

Thank you for your review and it's great to know how pleased you are with your Suzuki Vitara and also the service you received from Michael and the team here at our Keighley dealership. It’s always nice to hear from customers who would feel confident recommending us after visiting our dealership. Thanks again, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your new car.

Posted 2 years ago

“Excellent service and extremely helpful with choosing my change of car. Karl explained the enormous amount of necessary paperwork involved With polite patience! Thankyou, Maureen Barlow”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi Maureen, Thank you for your feedback. It's great to know how pleased you were with the service you received from Karl, we'll be sure to share your kind comments, they mean a lot. Thanks again Maureen, we appreciate your feedback and we wish you all the best with your Suzuki Ignis.

Posted 2 years ago

“Just bought a new Vitara and part exchanged my own car. Polite respectful service throughout from John. Would recommend this dealer to anyone.”

Helpful Report

(Ashton-under-Lyne) - Posted 2 years ago

Thank you for taking the time to send us your feedback. It's great to know how pleased you were with the service you received from Jon and the team. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, we appreciate your review and we wish you many miles of safe and enjoyable motoring in your New Suzuki Vitara.

Posted 2 years ago

“Matt and the team looked after us well, giving great service throughout. Set and managed expectations well, and the car we bought is great. Matt stayed late to facilitate an evening collection which we really appreciated. Would recommend!”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Gavin, Thank you very much for taking the time to share your thoughts with us. It's great to know how pleased you were with the service you received from Matt and the team at our Bradford dealership. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Gavin, we appreciate your feedback, enjoy your Ford Kuga and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“An excellent service provided over many years by Jason it is very reassuring to have somebody who you can trust and rely on to look after our motor cars - David Caswell”

Helpful Report

(Bradford) - Posted 2 years ago

Hi David, Good to hear back from you and thanks very much for your feedback. It's great to know how pleased you continue to be with the service you receive from Jason and the team, we'll be sure to share your kind comments, they mean a lot. Thanks again David, we appreciate your review a we value your continued loyalty.

Posted 2 years ago

“I bought a Vitara from Colin Appleyard a couple of weeks ago. Their customer service is amazing. Steve was fantastic, so helpful and made everything so easy. I noticed a small issue with the driver's seat when I got home, he asked me to take it back to them and without any quibbles replaced the actual seat. You can't get better than that! I would definitely (and have already), recommend Colin Appleyard if you're looking for a good car and first class service.”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi Jackie, Good to hear back from you and thanks very much for your glowing review. We're really pleased to know how happy you were with your purchasing experience. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Jackie, we wish you many miles of safe and enjoyable motoring in your Suzuki Vitara and it's nice to know you would recommend us to anyone looking for a good car and first-class service.

Posted 2 years ago

“Bought a car from Bradford showrooms Luke was brilliant nothing was to much trouble for him was very knowledgeable couldn’t do enough for us will definitely use again”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Russ, Thank you very much for taking the time to share your thoughts with us. It's great to know how pleased you were with the service you received from Luke, we'll be sure to share your kind comments. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again Russ, we appreciate your feedback, enjoy your Suzuki Celerio and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Fantastic to deal with and no issues whatsoever with a real personal touch. Will enjoy the new Swift”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi Mrs Kettell, Thank you for your review. It's really nice to know how pleased you were with your purchasing experience, we'll be sure to share your kind comments with Steve and the team. Thanks again for your feedback, enjoy your New Suzuki Swift and we look forward to seeing you again in the future.

Posted 2 years ago

“Excellent service 👏 Richard mechanic very nice and helpful. Friendly service reception Ewan”

Helpful Report

(Huddersfield) - Posted 2 years ago

Hi June, Thank you for your review. We're glad you had a 5-star experience and that you were happy with the service you received from "Team Huddersfield". Thanks again June, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Very happy with my service and MOT It was a very seamless process I was given a lovely courtesy car I was rung and told what work needed to be done on my vehicle which I think is a very good idea All in all a very good and stress free experience”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Kath, Thank you very much for taking the time to share your thoughts with us. It's great to know how pleased you were with the service you received from the team at our Bradford dealership, we'll be sure to share your feedback. As a company we pride ourselves on providing great customer service and it's nice to hear you have experienced this. Thanks again, we appreciate your review and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Great service, I would recommend Colin Appleyard to anyone requiring service to their Suzuki”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Michael, Thank you for your review. It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Michael and would like to take this opportunity to thank you for once again choosing Colin Appleyard to maintain your Suzuki Swift.

Posted 2 years ago

“Great service from experienced member of staff”

Helpful Report

(Keighley Suzuki) - Posted 2 years ago

Thank you very much for your 5-star review. It's nice to know you were happy with the service you received from us. Thanks again, we appreciate your support and we wish you all the best with your New Suzuki Swift.

Posted 2 years ago

“Really good customer service experience. I was kept informed about how far the service was going as I chose to stay and wait for my car. Really kept well informed and took shorter than anticipated. Also had a lesson in how to use the coffee machine which was quite nice coffee!!!!! Overall....just as expected as this is our 5th Vitara and we'll probably stay with the car as we have really liked them all.”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Diane, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to know how pleased you continue to be with the service you receive from the team at our Bradford dealership, we'll be sure to share your kind comments. Thanks again Diane, we appreciate your feedback and we look forward to providing you with the same great service in the future.

Posted 2 years ago

“Luke was an absolute star, he made buying my first car really easy!”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Zoe, Good to hear back from you and thanks very much for your 5-star review. It's really nice to know how pleased you were with your first purchasing experience, we'll be sure to share your kind words with Luke, they mean a lot. Thanks again Zoe, all the best with your Suzuki Swift and we look forward to seeing you again soon.

Posted 2 years ago

“Very happy Matthew Butterfield was very helpful and give us good advice he gave me a good price for our trading really pleased with the new one”

Helpful Report

(Keighley Suzuki) - Posted 2 years ago

Hi Brian, Good to hear back from you and thanks very much for your review. It's great to know how pleased you are with your Suzuki Vitara and the service you received from Matthew. Thanks again Brian, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your new car.

Posted 2 years ago

“Luke was very knowledgeable about the vehicle we were interested in and hybrids generally. He offered solutions to our challenges and was very helpful/professional at all times. He made you want to buy from him - people buy people! We didn't choose Suzuki this time due to price being more than we wanted to pay on a new car and the hybrid not suiting our needs. We have owned many Suzuki's and feel that we will be back again in the future. If we do, we will certainly look to buy from Luke and Colin Appleyard, Bradford. Luke demonstrates the qualities of customer care that we have grown to know and expect from Colin Appleyard.”

Helpful Report

(Bradford) - Posted 2 years ago

Hi Paul, Thank you for your glowing 5-star review. It's great to know how pleased you were with the service you received from Luke, we'll be sure to forward your kind comments, they really do mean a lot. Thanks again Paul, we appreciate your feedback and whilst no purchase was made on this occasion, we do look forward to seeing you again in the future.

Posted 2 years ago

“Brought my car in, due to having issues with it 10 months after purchasing, at the start of December. After a week, I went to part-ex mine for a Suzuki (after hearing great reviews), 15 minutes before my appointment to pick my new car up I had a call saying I couldn't because there was still a issue with mine. Since then, I've had 4 calls saying they're waiting for the warranty company to accept the work however I've had to chase these calls and on one instance I waited 2 weeks (after them saying they'd called me in 24hours) only to find out the person I was dealing with went on holiday. I still have no idea what the issue is with my car asking asking them. The lack of communication is appalling, I cant get a straight answer, having to constantly chase people up and feeling pushed aside. No one seems interested because i have a curtesy car, but that isn't the point, there's no sense of urgency.”

Helpful Report

(Keighley Nissan) - Posted 2 years ago

Please accept our apologies for the lack of communication over the repairs to your vehicle. Whilst the delays have been out of our control, you should have been kept up to date on the progress and for this we apologise. Since receiving your comments, our dealership manager has been in touch with you to explain the current situation & has tried to contact you again to provide a further update. We appreciate that having a loan vehicle is not the same as having your own car & we will continue to try & get this matter resolved for you as soon as we can.

Posted 2 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,176 reviews