Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,457 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my box. Been nearly 2 weeks. No response from email or X. #SHOPIFY93983”

Helpful Report

“Super disappointed with this box really. I was looking forward to trying a range of Jorgobé products but was really disheartened to find only 3 full size products in the box and 2 small minis. I was hoping to try some new serum's or treatments but one product was a toner and the other was a scrub mask. This box was called back to basics and it was indeed a very basic box. :(”

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“Ordered 18.07, didnt receive till now. No tracking and no reply...”

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“Very disappointed in the customer service I received after sending an email about my box not being satisfactory I will not be recommending or using this company again, unfortunately I have to give a star but would have given none if it were a choice”

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“Honestly, don’t even bother, especially if you live in Ireland. To have it shipped there you pay I think 15£ extra, then on top of that you pay customs between 10-15€ so that your box ends up being around 100€ - all that for some tiny samples you get for free when shopping at Douglas. Takes too long to arrive as well. Customer service is atrocious, they have only given me standard copy-pasted responses, don’t answer the questions asked at all. They have charged me 3 times and I have received one box, so beware of the whole “one box in advance thing”. Not worth it at all, switching to a competitor..”

Helpful Report

“Everything. I paused subscription before even getting my first delivery as it took so long to arrive and they make you pay a month in advance. No return process or address so they are basically not complying with consumer law”

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“Took my money and then failed to respond to any messages . Avoid”

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“I ordered two boxes at the ideal home show costing me 50 pounds, they have not arrived and I can't get hold of anyone to speak to, I have sent numerous messages and heard nothing back”

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“Do not use this company! I like many others gave my personal information over for a subscription I wished to cancle only to have them take money out of my account multiple times with multiple attempts to have my card details removed from their data base. Emails reassuring me it had been removed did not work. Do not make my mistake and trust this immoral company that does not adhere to the data protection act”

Helpful Report

“I have been a long-standing customer with cohorted but recently cancelled my subscription with them which was also supported by me cancelling the subscription on my banking app. More than 2 months later cohorted have gone into my bank and taken £39.99 without permission to do so, they’ve emailed to apologise, said it was an IT issue and promised to refund me 6 days ago, the refund was not made and now they are not responding to my emails. Have been a cohorted customer on 2 seperate occasions as I like to take a break when my stock of products build up, I won’t be coming back to cohorted.”

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“Too expensive for just couple of sample products. There is better/cheaper box available on the market. Not pleased at all. Delivery was late.”

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“Mystery Beauty box was filled with expired/not for resale/discontinued products. Awful packaging, box arrived tattered etc. Really disappointed. DO NOT PURCHASE”

Helpful Report

“A review later and with numerous emails going UN-answered – I then receive the one promise from Cohorted Communications Ltd (OR Zenith Ltd) they are to resolve my complaint. But not so!! - Yet another week on and I'm still faced with no refund for my cancelled order (due to inconstant information on dispatch/delivery dates with non-existent customer services from Cohorted ) –Still £123.00 out of pocket - I paid Cohorted OR (Zenith Ltd as on my PayPal account) on the 19th October - 2 months and I’m still counting they have held my money . Initially I brought the advent calendars as Christmas gifts for my daughters, so find it upsetting when it’s so needed to replace their presents. Update Just received the same email reply as previous week to refund request – reply by Cohorted customer services: We’ve sent to our accounts department should be resolved by end of business if not please contact us again – Realise it’s the same automated reply as last week is this just to pacify me !!! As no refund payment in my account and here we go again ….. Find this distressing; no contact phone number to speak to anyone, emails are automated replies so ignored – Very bad customer service and they are trying to make people give up on the refunds by being difficult!!! My gut instinct tells me that there is something very wrong with this company – buyer beware I feel I have been scammed. Please refund me the money that you owe me …”

Helpful Report

“They're misleading customers into buying "classic boxes" boasting photos of Anastasia Beverly Hills contour palettes but not sending them. Instead you get a snotty response from them saying that it's in the small print and they will change it for a moisturiser if they see fit. I've been a loyal customer for ages. I feel completely duped.”

Helpful Report

Hi, We are very sorry you feel that you are been mislead. The description does give you all items included and the Anastasia is not included within the contents. We do state on all the classic beauty boxes the products/shades/variants are subject to availability and/or change, due to demand. Any limited/exclusive offers included in previous months boxes may no longer be valid now. We do offer a full refund within 14 days for any unopened/unused beauty boxes. Should you wish for a refund to be processed, please contact our customer service who can assist you with this.

“Ainda não recebi a box de julho e já não vou receber.😢😢😢😢”

Helpful Report

Thank you for your feedback, this has been resolved by our Customer Service Team.

“Really disappointed with the selection. Why 2 fake tan products??? Some of your subscribers are people of colour you know!!! Also some of my items were missing and another was damaged.”

Helpful Report

Thank you for your feedback, Developing our subscription to cater more to individual needs is something we’re looking into, but we agree we can do more! We will definitely pass your comments onto the team, if you could please email customerservice@cohorted.co.uk they will resolve the issue with the missing/damaged items for you.

“The box had things thrown together and bottles were not filled up to top. There was no theme and the products were nothing special. The haircare box that was 2 boxes ago was beautiful.”

Helpful Report

We apologise for any disappointment caused in receiving your subscription box. We will of course take this feedback on board for future curations.

“Very little thought had gone in to the curation of this box and it seemed that no consideration was given to skin health or to people of colour who don’t necessarily want tanning products... In view of recent events especially Cohorted should make an effort to support the BLM movement by making their beauty boxes more inclusive. I have contacted Cohorted twice regarding both missing items from the July box and regarding the above issue - no-one has responded to me. I feel the issues I have raised are being ignored... this is not good. Get in touch Cohorted I am awaiting your response!”

Helpful Report

Hi, Thank you for your feedback. A customer service agent replied to you 27/07 at 14.44 and again 28/07 at 09.32 they are currently waiting on your reply.

“I love cohorted but the July box was a huge disappointment and it seemed like little thought went into creating it. It’s totally unsuitable for anyone who doesn’t want to tan and anyone who values protecting their skin from sun damage. There were two tan enhancing products which contain no SPF and are designed to make you tan faster when out in the sun. This is risky and means people are exposing themselves to skin damage and skin cancer. It’s unsuitable for anyone with pale skin as most pale people do not suit tans. Also the eyeshadows in this box are geared towards people who have a sun tan and are totally unsuitable for pale skin. I hoped the serum would be good but it stings my skin when I apply it. I’ve never had a problem with any other serum before. Very disappointed with the July box as I can’t use most of the products so it’s been a waste of money this month. It’s the first box I’ve ever been unhappy with. All the previous ones have been amazing. I hope this is a one off.”

Helpful Report

Hi Anna, We are very sorry to hear that you are disappointed with your July subscription beauty box, we do understand that not every single product will be loved by each individual customer, therefore we do offer a returns service, where you are able to return the box unused for a full refund.

“My very first box, the may show beauty box, arrived smashed so I didnt get the full set. Reached out twice for a replacement box and finally got 1 sent out, yet hermes claim to have posted the box through my letterbox (not physically possible as box is way larger than my normal sized letterbox), so I still do not have the full show beauty set. Looks as though I need to accept im not getting the full set like everyone else, so my first box was around £50 under the value of everyone elses. June box was not at all a 'luxury' brand by any means, and as someone who has a babyface and no trouble falling asleep I find the box completley useless as the box is full of anti wrinkle products and stuff to help you sleep. Both boxes arrived late. I dont have much hope for my next box and it's been a hassle more than a luxury subscription service. Will most likely cancel after next month unfortunately”

Helpful Report

Hi Nisha, Thank you for your feedback, a member of our Customer Service Team will contact you in relation to the issues you have experienced and get these resolved for you.

Cohorted is rated 4.2 based on 2,457 reviews