Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,456 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a box as mine didn't arrive. Took me numerous emails to even get a response. Box very poor. Was told I'd have a few extras in the box because of the inconvenience, but there wasn't. Had a nail polish exactly the same as a previous box and two bottles of the same product. Very disappointing. After a great first box it seems as though each box has less in it.”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“No December 2016 box received - I was charged for it on 1st December!”

Helpful Report

We are sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in December then your first box will be delivered in January. Please Email our customer service team at customerservice@cohorted.co.uk if you'd like to talk about the specifics of your situation

“My first box in November arrived late and well it was ok not great. I then had my December payment go out one week earlier than it was supposed to, not a massive deal however when I queried this and asked another question Callum ignored the question on payments and told me my box would arrive soon. December's box not only arrived late but couldn't have been more boring if it tried!! I had been hoping for some Mac,Nars or benefit as a nice little treat and well when I say I broke the box down to put in my grandmother and mothers hampers I had made them you get the idea it wasn't really any fun for a girl in her 20's. With all the new boxes out there offering amazing value and products you would think Cohorted would step up their game! Needless to say I've cancelled my subscription and going back to glossy box and one of the new ones out there!”

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“Well jury still out for me. Just had my third box and really it did not do it for me. 2 candles which I won't use as I have indoor cats, and it can be dangerous, a blusher which is nice but way too bright for my pale skin, some soap which ok and I will use it, but is not exciting and a bath product. I was disappointed with my first box, quite pleased with my second, but this frankly is mediocre. I shall get the Jan one and then have a think re cancelling.”

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We are sorry to know you feel this way. Thank you for your Feedback. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“Delivery takes ages. Customer service is very poor, they simply ignore my emails. I unsubscribed in October but they still charged me and sent me another box, now I'm struggling to get a return.”

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“Ordered and paid for items in full. Items were not sent and marked as 'on hold' but no explanation. Customer service is dreadful. Phone lines don't work/aren't connected. No response from facebook messages or emails. Eventually I had a response via email, but Conor couldn't access my order or account, so I had to inform him of my order. So I went into my account and copy & pasted the items, and sent them to him. Very odd.”

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“Although I have never been disappointed with the products, I'm getting a bit fed up of receiving the boxes so late. I pay £35 a month I'd like to receive my boxes on time. I'll cancel my subscription if this continues.”

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“First of all, I subscribed for their beauty box in November and was charged 35 GBP. I was informed that I will be charged for my second box on the 7th of December. So far so good... After not receiving any information from them regarding my box and seeing that I was charged for my second one (still not having received the first one) I decided to go ahead and contact them. Imagine my surprise when their reply was that they didn't ship to Bulgaria, well now that's interesting - given that I was allowed to register a shipping address in Bulgaria and I was CHARGED TWICE for something apparently they had no intention of sending to me..... I call that a complete scam! Let's see if I get a refund or you should expect another comment....”

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“I used to get Glossybox and was quite bored with their products. I tried Cohorted and I love it so far. Each month there are new products from companies I would never normally try. Highly recommend”

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Thank you for your feedback Sam :)

“I used to get other boxes but always got stuff I didn't like and if I liked smth I was disappointed with the small size samples. Cohorted is amazing - best treat I look forward to see. Interesting products I would not pick myself but absolutely love. Discovered so many beautiful brands. And size- most of the times products are full size or good sized samples.”

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“They seem to time products to my needs entirely. The hair oils coincides with my holidays and spritz with long-flights. It's a fantastic opportunity to try brands that would not necessarily fit into my radar but that once tried I would certainly purchase again. There had not yet been one product that I have been disappointed with. The girls in my offices use other branded boxes and have been continuously disappointed with one or more products each month. When I receive my cohorts box it's almost an event to see what's inside.many of them have now moved to cohorted. Thank you!”

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Thank you for your feedback :)

“I look forward to it every month and I'm never disappointed”

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Thank you for your feedback Julia :)

“Its not just the box. Its the build up to getting the box and anticipating what luxuries will be in it. Never been disappointed, love being introduced to new brands. Would never be able to afford the items individually but with the Cohorted box I get to treat myself each month. Nothing but praise for the box.”

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Thank you for your feedback Emma :)

“The cohorted box always makes me happy every month its made up of all high end products that i would never beable to go out and buy all seperate at individual price so when getting the great products every month on this fantastic box it make my month, best beauty box by far”

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“Love the eyeshadow pallets! Very good quality products every month!”

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Thank you for your feedback :)

“Always lovely brands and products in wearable shades! ????”

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“Good quality products and look forward to my box monthly ! I have only been a subscriber for 3 months but am pleased with the products selected however the last two boxes were not as good as the previous one . Bring back more big names like nars ! And some nice lipsticks !”

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“My other have brought me the subscription for Christmas and I look forward to receiving my box every month, the products are good sizes and I much prefer that to other boxes that are full of samples. I've received some fabulous items that will be repurchased when I've finished for example, Nars monoi oil and the balm nude tude palette. My only dislikes are the long wait for it in the post and that I will sometimes see products that have been included in the box in places like tk maxx heavily discounted which makes the box less value than it's supposed to be. I do enjoy it though and have had more good than bad.”

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“I subscribed in the end of September and was charged for the September box, which never arrived. When I contacted their customer service, they said the payment was for the oct box. But they charged me again for october! I recieved the oct box very late and was charged again in November for a box which didn't arrive. When I contacted the customer service, they said they are not shipping internationally anymore and I will get a refund for November. Now I replied and wrote many Emails that i only recieved one box and paid for 3. And they need to refund me for the other two. Still waiting for an answer. Auch an awfull experience! So I hope you refund soon, before I have to take other actions.”

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“Signed up. 1st box late. Past season poorly rated products. 2nd box not arrived. Pass the buck to Royal Mail. Poor customer service.”

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Cohorted is rated 4.2 based on 2,456 reviews