Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although in this box there are not too many products, I love the variety of items that the box was packed with from beauty to skincare. I Would definitely recommend this box to friends and family.”

Helpful Report

Thank you for your review, Megan.

“Hello, I didn't receive the Nars dual-intensity eyeshadow- Andromeda or the Lancome absolute precious cells mini. Please advise the reason. Sandra Martins”

Helpful Report

Thank you for your review. We're sorry to hear you was missing an item in your Beauty Box. If you haven't already, could please contact our customer services (customerservice@cohorted.co.uk) so we can resolve this issue for you.

“Will start with positive- Masks and small lipsticks are very good (though both lipsticks size is mini, which is disappointing, at least one of them could be proper size). in my box I didn’t get Nars eyeshadow as was stated in the booklet (was quite upset getting different brand eyeshadow instead); the contouring pallet is ok, but nothing special and contouring is not in fashion anymore - 2-3 years ago trend. Sample of cream and fragrance - anyone can get it for free in any big cosmetic stores, not impressed. It’s my first box with Cohortes - find it quite average, nothing speacial. Will give it another try, but if have same feeling about next one, will stop ordering.”

Helpful Report

Hi Vlada, thank you for your feedback. We're glad to hear that you enjoyed the Biocell Face Masks and Lipsticks. We're incredibly sorry you feel this way. I'll pass this feedback onto the rest of the team. We're always looking for ways in which we can improve our service for you. We're sure you'll love October's Beauty Box just as much as we do.

“Ive heard some great things about Cohorted so I wanted to try it out. Firstly, for context, I’m a black female so I wanted to make sure the products selected aren’t racially one sided (for loss of a better term) so I sent an email to Cohorted before deciding to sign up. The response was quite abrupt but basically I was told that they do not cater for different skin tones which I thought means their products are racially neutral (again, for loss of a better word). This is my third box and 60% of the products I’ve receieved in all three boxes are unusable because they are clearly directed towards people of fairer skin. This is quite frustrating for me as I did take the time to ensure this didn’t happen before signing up. I’ve continued the subscription in the hope that something changes but I’m so so disappointed. If Cohorted want to remain racially neutral with their products, please don’t send me a champagne coloured eyeshadow for a “subtle look” - it simply doesn’t work.”

Helpful Report

Hi Dauby, we're incredibly sorry to hear about your discontent with your experience as a Cohorted subscriber. I've passed your review onto our customer service team and a member of staff will be reaching out to you shortly so we can help resolve the issue for you. Our ethos is ensuring we provide the best experience for all our customers and we can only do that thanks to feedback like yours.

“Great box, excellent quality”

Helpful Report

Hi Lenka, thanks for your feedback. :)

“This is my first cohorted box so wasn’t sure what to expect, Good variety of products in this months box packaged beautifully cant wait for next month. Only downfall is it took over a week to arrive from when I recieved a despatch notice.”

Helpful Report

Hi, thank you for your review. :)

“I loved half of the products. However, the other half is stuff that I would never use which is a shame.”

Helpful Report

We're sorry you weren't entirely happy with your beauty box this month. I'll pass this feedback onto the rest of the team. We're always looking for ways in which we can improve our service for you. We're sure you'll love October's Beauty Box as much as we do.

“Loved my September box - great mixture of full size luxury products that I will definitely use - unless my daughter steals them”

Helpful Report

Thank you for your feedback! :)

“So far so good, I was a little disappointed not to have the mac eyeshadow this month but it was replaced by a decent doucce set so not too miffed about that. Great service overall.”

Helpful Report

Thanks for your review, Lucienne. :)

“Excellent products. Was very pleased with my friends box I have now brought a box for next month. Very excited”

Helpful Report

Hi Rach, thanks for your feedback.

“Sadly, I didn’t receive what was advertised and the more prestigious brands were substituted for poorer quality, and duplicate items (2 lipsticks and 2 face/contouring palettes in one box!!). This was my first box and sadly I was disappointed. I’m going to see how the next one is before I make a decision as to whether to stick with this, but so far all of the promises have failed to be delivered)”

Helpful Report

Thanks for your feedback. We're incredibly sorry you feel this way. I'll pass this feedback onto the rest of the team. We're always looking for ways in which we can improve our service for you. We're sure you'll love next months beauty box just as much as we do.

“Great subscription box! One of the best on the market. Great products. I loved Benefit lipstick and contouring palette in September’s beauty box. I'm very happy with my subscription and I can't wait for next month Cohorted beauty box!”

Helpful Report

Thanks for your feedback, we're glad to hear you loved your September Beauty Box. See you next month! :)

“This months box I was disappointed with, I’m afraid, There was a contour palette from Bella Pierre that has been in one of the boxes previously and there really should not be repeats of the same products going in the boxes within months of each other, the Nars eyeshadow was the best item in the box, I would love to see some ysl , huda, more Nars Bobbi Brown etc, I will keep my subscription a little longer but if it’s like this month I’m afraid I will be cancelling and looking elsewhere”

Helpful Report

Hi Jo, we're sorry you weren't entirely happy with your Beauty Box this month. I'll pass this feedback onto the rest of the team. Our ethos is ensuring we provide the best experience for all our customers and we can only do that thanks to feedback like yours. I'm sure you'll love next month's box as much as we do.

“Overall a good mixed box. Loved the masks, definitely my favourites in the box. Disapponted with the lip make up samples, especially with them being sample size but a good colours - even for my darker skin tone. I don't contour but my sister loves the shades. This is my second box and love the present to myself each month which is a surprise! ❤️”

Helpful Report

Thank you for your review, I'll pass your feedback on to the rest of our team.

“Really pleased with my box and most of the contents but was a little disappointed that the Nars eyeshadow was missing as I would have loved to try it.”

Helpful Report

We're sorry to hear you was missing an item in your Beauty Box. If you could please contact our customer services (customerservice@cohorted.co.uk) so we can resolve this issue for you.

“Received my first Cohorted box after being recommend by a friend and WOW!! Gorgeous packaging luxury products some I haven't heard of which made me even more excited to try the masks the Doucee palatee and bellapierre contour palette!! Can't wait for next month's already!!”

Helpful Report

Hi Jenna, we're glad to hear you loved your first Beauty Box. Thank you for your feedback. :)

“I love my cohorted box, it is by far the best subscription box. However there is a lot of repetition. This is great when its face masks or something else you use a lot of but contour palates, highlighter sticks - I really don't need more than one!”

Helpful Report

Hi, we're glad you love your Beauty Box and we're honoured you think so highly of us. I'll pass your feedback onto the rest of our team. We're always looking for ways in which we can improve our service for you.

“Yet more fantastic products I’ve not yet had the opportunity to tr and every product is exactly what I need at the moment. Beautifully presented as always.”

Helpful Report

Thank you for your feedback Katie

“I absolutely loved it, october can’t come soon enough! I have not waited for something so much before. 10/10”

Helpful Report

Hi Ana, we're glad to hear you loved your September Beauty Box. We can't wait for October too, I'm sure you'll love your next Beauty Box just as much as we do.

“Amazing products and fantastic value for money”

Helpful Report

Thanks for your feedback, Suzanne.

Cohorted is rated 4.2 based on 2,452 reviews