Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

Visit Website

Email:

customerservice@cohorted.co.uk

Write Your review

Tell us how Cohorted made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my box. They had either sent the wrong item or didn’t bother sending the item at all. I tried calling and emailed them about this, asking for replacements and got a generic email back saying ‘thanks for the feedback’... no offer to replace items etc. I asked them to call me 3 more times as their number goes straight to voicemail. They sent me generic emails back with the returns address, thanks for feedback. No call attempted. I was actually willing to carry on with the subscription if they replaced the wrong items/ sent the items missed but I am not going to beg them for their business!”

Helpful Report

Hello Savannah, Im very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“Lots of great, full size products”

Helpful Report

Thank you for your feedback :)

“I ordered on the 15th November, the box still hasn't arrived and was intended as a gift. They advised the first box was lost in the post and another would arrive by 30th November. Still no box and now no reply or apology at all....”

Helpful Report

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“Not sure lip come out with a good one me .”

Helpful Report

Thank you for your feedback

“Not the best box, expecting much better in December box.”

Helpful Report

Thank you for taking the time to leave this feedback. At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

“I love my new mascara”

Helpful Report

Thank you for your feedback :)

“I love the products I received. Great quality and good size”

Helpful Report

Thank you for your feedback :)

“Big delay in getting my box sent to me, was told via email a 'rare error' had occurred! One of the items I was most looking forward to(after seeing unboxings on YouTube) had been substituted...even though my box is paid for well in advance(you know the quantities you need, surely)!?! Hopefully my December box will arrive without 'drama' and really hoping to actually get what I'm supposed to! I have cancelled my subscription, Decembers will be my last!”

Helpful Report

Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“The skin primer was not the correct skin tone which means it is unwearable and the two skincare products were tiny samples that I was given in the same box the month before.”

Helpful Report

Hello! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience.

“every time i am very exited having this box in my house, all products are good ,some i never know or try before, just one product was not good at all, let me down;-(but i love this box anyway”

Helpful Report

Thank you for your feedback :)

“Always a pleasure.”

Helpful Report

Thank you for your feedback Magda.

“Love the products!! very happy with this months box”

Helpful Report

Thank you for your feedback :)

“love getting full sized items to try. Good quality makeup. Love trying things that I would normally over look when shopping for makeup. well packaged too”

Helpful Report

Thank you for your feedback Theresa.

“All boxes have been amazing. Great value for money and products are all very good quality. I have always been into high end makeup and having this box as my monthly treat with these fabulous brands will make any girl happy”

Helpful Report

Thank you for your feedback :)

“High quality items - loved the Figs & Rouge primer”

Helpful Report

Thank you for your feedback Natalie.

“Not only did I receive products that I’ve never before heard of, I’ve found a product that has helped me to clear the eczema on my hands for the first time in 5 years!! Thank you so much! To both Cohorted for introducing me and to Plum and Ashby for giving me clear skin that doesn’t itch or flake or make me feel ashamed! It’s been 5 years since I felt this confident!”

Helpful Report

Thank you for your feedback :)

“Every month the cohorted box make me feel happy to open a present like on my birthday's day! What is inside is always a surprise but you will never be disappointed! They will let you know new brand or new products saving money! Just amazing”

Helpful Report

Thank you for your feedback :)

“I ordered in October and it doesn’t come until December.”

Helpful Report

Hi, Thank you for taking the time to leave this feedback. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk

“All this beautiful and amazing products. I wouldn´t probably even know about them, but I had the chance to try them with Cohorted and pure love them.”

Helpful Report

Thank you for your feedback Lucy.

“The products are of excellent quality”

Helpful Report

Thank you for your feedback :)

Cohorted is rated 4.2 based on 2,452 reviews