Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,455 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

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“I’m so happy. The boxes are amazing.”

Helpful Report

Thank you for your feedback :)

“February's beauty box was perfect. I’m so excited for March.”

Helpful Report

Thank you for your feedback :)

“You can't get in touch with them, they don't ever answer emails. This month's box (February) was late and it was shockingly bad - the quality has gone downhill massively. It's not worth £35: a NYX contour set, a random brush, essential oil, a glow highlighter and a cheap eyeliner. Plus the quality of the box itself has massively deteriorated, the last two are cheap and barely stuck together.”

Helpful Report

Hi Anne, Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with the price of our beauty box. Please be assured that this will be passed onto the relevant departments but if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk Thank you, Cohorted.

“I love leaving positive reviews but sadly I can’t in this case. After a subscribing for three months I cancelled my subscription after paying on the first I did not receive the box, I emailed three times, phoned (no body ever answered only weird automated answerphone), left messages on Twitter, Facebook and Instagram. A week later I had a reply from Instagram and the January box was sent out very late and missing the main item of the clay mask :-(. I was anxious as you pay a month in advance however I did receive this months box following my cancellation. However the products in this months box I could have sourced for the price of the box, sorry to say who wants orange scented oil?? Lavender or any other nice spa smelling oil would have been lovely. The poor customer service and lack (entire absence) of response to my emails about not receiving my January box have sealed the deal and I shall not be renewing my sub subscription or recommending sadly.”

Helpful Report

Hi, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“At first I regretted signing up. But I received my first ever beauty box and loved the products. For me it's not how much the products in the box costs because can you honestly say you'd get to try half the stuff for £35. It's a good idea allowing you to try before you buy so I can't say I'm I'm happy although I did receive full sized products. We will see how my next box goes but to be honest all is well except for the fact that I didn't receive a hard copy of the product booklet which I would have liked.”

Helpful Report

Thank you for your feedback, Lanatasha.

“This box is ok. It's probably worth around 30 quid? They have measured the box worth on the products being full sized but they are mostly TRAVEL sized. They also often have products in that are on websites like TKMAXX and Fragrance Direct or just being sold cheaply elsewhere. They never thank people for their constructive criticism on here - they on say thanks when someone is tricked into thinking it's worth the hype. I have now changed to Look incredible and recommend it massively.”

Helpful Report

Hi Deidre, Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with the price of our beauty box. Please be assured that this will be passed onto the relevant departments but if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk Thank you, Cohorted.

“The value of the subscribtion box is just creat, however I missed the variaty of products. January box contained products which did not suit my dry and sensitive skin, also it contained three products (body wash, scrub and lotion) of the same brand and smell. Ironically, smell of rose is the only I never buy so, I won't use it. In addition, I missed makeup products which. It would be great if it always would be a mix of makeup and products for body.”

Helpful Report

Hi Gabriele, Thank you for taking the time to leave this feedback, we are sorry to hear that you’re disappointed with this month's products. Our aim is to provide a high-end luxury un-boxing experience with a hand-picked surprise selection of beauty products. if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk.

“This box was an absolute scam, all of the products bar one were trial/travel size and the one that was full-sized was available in stores for £20 less than the price quoted by Cohorted. The total cost of the products in the box was £25, far from the £133 quoted and £10 less than I paid for the box. This was my first box of what was a 12 month rolling subscription which has now been cancelled. Corhorted is a disgrace.”

Helpful Report

Hi Katy, Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with the price of our beauty box. Please be assured that this will be passed onto the relevant departments but if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk Thank you, Cohorted.

“It's a not so cheap trick. It's not propper sized things you get but samples you can get for free in shops. I wrote that I wanted my money back for the next not all ready shipped box but surprise surprise I haven't gotten an answer”

Helpful Report

Hello Malene, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

“I loved all the products!!”

Helpful Report

Thank you for your feedback, Lisa.

“All skincare no macup”

Helpful Report

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“quite happy but disappointed that marc jacobs was only a travel size yet you stated that it was £25.00...this was for the full sized product as i ordered another one from John Lewis and it was twice the size for £25.00 Also my box did not arrive until quite late in January”

Helpful Report

Hi! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk.

“box was late. Again. For the 2nd time in 3 months. Contents of the box were underwhelming and not of the quality of the previous two boxes. Hotel freebies would summarise the contents aptly.”

Helpful Report

Hi Dan, Thank you for taking the time to leave this feedback, we are sorry to hear that you are unhappy with this month's products. Please be assured that this will be passed onto the relevant departments but if there's anything further you'd like to discuss please contact us on customerservice@cohorted.co.uk Thank you, Cohorted.

“It gave me few picks and I love trying new products!!”

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Thank you for your feedback, Patricia.

“I always love receiving my parcel and trying new things. This month was particularly good and a much needed skin hydration after all of the cristnad fistivities”

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Thank you for your feedback, Alice.

“Some really high quality products, which was great. Although next time it would be lovely to see a wider variety, rather than mainly skincare related products.”

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Thank you for your feedback :)

“Packaging was lovely & the booklet inside was extremely useful. The one downside for me is how late my box arrived. They stated it would come between the 5th-15th of every month however mine arrived after this time bracket. As this was my first box it was quite disappointing but I am looking forward to what is in the February box!”

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Thank you for your feedback.

“Nice packaging and good high end products.”

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Thank you for your feedback, Lynn.

“Fab full size products, good value beauty box!”

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Thank you for your feedback, Katherine.

“I had heard good things about the box this was my first I was disappointed and will see what February brings and if it is the same will cancel”

Helpful Report

Thanks for taking the time to reach out to us with your review. We're really saddened to hear that you feel this way.

Cohorted is rated 4.2 based on 2,455 reviews