Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LOVE LOVE LOVE”

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“I really enjoyed the fake tan I have been using it every day and it is one of those items I kept meaning to buy! Also the face moisturiser was full size and I had run out - so again really happy! The cleanser and toner were beautiful and made my skin feel amazing! The perfume I adore and i will actually buy a full Size bottle and was complemented by lots of people on how I smelt!”

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“I am sorry to say my first box Corhorted did not make me happy, I was left underwhelmed with it. I was okay with tanning products it was that I did not received the Lipstick advertised in the booklet but an eyeliner case which was completely missing the product. I was so looking forward to this box because I had heard good things about it. I contacted customer services and did not hear back within the stated time they said they would. DM on Instagram and got a response and then eventually an email saying they are waiting for stock and I am still waiting!!! I have a YouTube channel and I uploaded the July box with empty eyeliner and hated to have to give such a negative view on my first unboxing.”

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“The last few months haven’t been great if I’m honest I chose to keep this box and cancel look incredible box because of the whole pandemic situation we are getting a lot of sample sizes plus some items I wouldn’t say are high end plus I was missing the sample of perfume in July box but didn’t bother to get in touch because it’s a sample really disappointed this used to be my favourite beauty box each month”

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“Great products. Full size and high end items.”

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“Very little thought had gone in to the curation of this box and it seemed that no consideration was given to skin health or to people of colour who don’t necessarily want tanning products... In view of recent events especially Cohorted should make an effort to support the BLM movement by making their beauty boxes more inclusive. I have contacted Cohorted twice regarding both missing items from the July box and regarding the above issue - no-one has responded to me. I feel the issues I have raised are being ignored... this is not good. Get in touch Cohorted I am awaiting your response!”

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Hi, Thank you for your feedback. A customer service agent replied to you 27/07 at 14.44 and again 28/07 at 09.32 they are currently waiting on your reply.

“July was my first ever Cohorted box, and it was so exciting! I had a bit of a difficult start with miscommunication from customer service, but it's now all sorted. The delivery was fantastic, nothing was broken. I do have to say I did give two off the products to my older sister, the tanning products specifically as I try to avoid the sun 😅, I don't think that was a bad thing in fact the Cohorted beauty box also can contain good presents and giveaways if there is something you don't enjoy personally, as they tend to be full-sized products. I highly recommend subscribing to the Cohorted beauty box, I know £40 per month seems scary at first, but it's totally worth it, it's like getting a Christmas present every month! 🥰”

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“It was my first box and I was honestly so surprised at the quality of each product, even the samples were really cute! It felt like Christmas, and I can’t wait for the next one 😂 💕”

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“Nice products! There were two products missing in my box, but they were delivered very soon! I'm happy with the box and with the customer service. Thanks!”

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“I love cohorted but the July box was a huge disappointment and it seemed like little thought went into creating it. It’s totally unsuitable for anyone who doesn’t want to tan and anyone who values protecting their skin from sun damage. There were two tan enhancing products which contain no SPF and are designed to make you tan faster when out in the sun. This is risky and means people are exposing themselves to skin damage and skin cancer. It’s unsuitable for anyone with pale skin as most pale people do not suit tans. Also the eyeshadows in this box are geared towards people who have a sun tan and are totally unsuitable for pale skin. I hoped the serum would be good but it stings my skin when I apply it. I’ve never had a problem with any other serum before. Very disappointed with the July box as I can’t use most of the products so it’s been a waste of money this month. It’s the first box I’ve ever been unhappy with. All the previous ones have been amazing. I hope this is a one off.”

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Hi Anna, We are very sorry to hear that you are disappointed with your July subscription beauty box, we do understand that not every single product will be loved by each individual customer, therefore we do offer a returns service, where you are able to return the box unused for a full refund.

“I was blown away by how amazing the July box was. It had a wide variety of luxury items, including make-up, and various fragrances. Cohorted is by far the best subscription box I’ve ever received!”

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“Excellent goid quality products. I have sensitive skin and have never had a problems with any product. Arrives each month as promised. Have never had to get a refund or get touch with anyone as no complaints. Very good price for such good products. Cannot recommend these monthly treat boxes high enough”

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“Absolutely loved this box! So many things ! Felt like Christmas... Cohorted never ever disappoint. The best of the best.”

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“My wife absolutely loved it - says it’s full of goodies she’ll actually use.”

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“Absolutely LOVED my July Cohorted box! Filled with goodies! Loved that tan products were included I definitely needed them with this weather! I also loved the firey colours of the huda palette perfect for summer! So nice to try some new brands I haven’t heard of!”

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“The February Monu Skin box was outstanding, never tried that brand before, the entire set smells divine and is great for my skin. Since then I have had two other themed boxes and I am wowed by the contents. The quality of the items and the amazing value makes this one of the best subscription boxes on the market. Highly recommended ✅🤗”

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“Im not happy at all ive orders that have not been delivered and ive emailed consent with no reply im now cancelling my prescription what a joke....”

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Hi Sharon, We are very sorry to hear this, please get in touch with our Customer Service team who will happily look into this for you and resolve any issues you have had.

“I have been wanting to subscribe to this box since more than a year now and finally did it and received my first June box! :) Super excited to discover the "ThisWorks" products and the CBD infused ones! Although I find that the shipping that I pay on top of the Cohorted box (not one of the cheap subscription boxes anyway) is kind of expensive, I am looking forward to the July one :)”

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“Perfect customer service!”

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“My June box was amazing - full of ‘this works’ products to help lull me into a peaceful nights sleep. Full size luxury products - it’s my monthly treat. As always packaging of the box and it’s contents looked gorgeous - can’t wait for July’s box - always excited to see what it will be.”

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Cohorted is rated 4.2 based on 2,452 reviews