Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with my first Cohorted box. Unfortunately the Nars brush was substituted with a Bare Minerals brush, and as much as I like BM, their brushes are not good so that was a personal disappointment. I thought a full size Mac lipstick was fantastic but again, and this is just a personal preference, it was not a colour that most people could carry off; it was far too dark for someone of my age. Having said that I will continue to subscribe for a few months; having seen previous boxes I am looking forward to receiving eyeshadow palettes etc....”

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“Loved all of the purchases I received especially the bronzer. All the products come in a lovely black box excellent idea for a gift.”

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“I loved everything in my box and it came in perfect condition.”

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“All I can say is if you love make up this is the best beauty box ever! Much better than I could ever have hoped, really excited now for the next one but hard to know how they could follow this one!”

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“I love my cohorted box and can't wait for it to arrive each month! It's more pricey than other subscription boxes but then you only have to look at the products you get and see why!!! I have got loads of luxury products I would never normally splurge out on but this is my treat each month and why not as a busy working mum!!!!!”

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“I wanted to buy a specific foundation in a particular shade and emailed them beforehand to make sure they had it in stock. They replied quickly to my email saying yes it was, so I ordered 2 of them. Waited for over a week to receive my order, only to find they had sent me the wrong shade. Not only that but the shade I had ordered was out of stock all of a sudden on their website. I emailed them explaining the situation and how frustrated I was (they have no phone number). After two days of silence they sent me a refund via paypal and NEVER even bothered to reply to my email. Absolutely no explanation or apology whatsoever!!! Incredible behaviour. Worst customer service ever, of course will never buy from them again. I have now 2 foundations I don't need.”

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“Paid for two beauty boxes and I still haven't received one I had a dispatched notice but nothing arrived in the post... Customer support is non existent I've emailed multiple times and nobody has replied to me. Pretty sure this whole website is a SCAM!”

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“I've tried a few beauty boxes recently...there's a plethora on the market right now...with Cohorted being one of them, prior to their subscription option. (Often frustratingly failing to secure the much-sought-after boxes!) I was always delighted with those boxes I did manage to secure, so when the subscription offer went live, I was thrilled to bits. The boxes are well thought out with a carefully considered selection of items., some of them full size, others handy sample sizes...not so small that they wouldn't last a weekend away, but decent amounts to cover a few days away from home. I'm so impressed by these boxes, I've cancelled my subscriptions to those supplied by other companies. I'm impressed not only by the contents of the boxes, but also by the range of boxes. The fragrance box was wonderful. I love perfume (I have way too many!), and I not only have a full-size bottle to add to my collection, but some samples to try out too. I hope the high-quality content of these boxes continues...they really are incredible value for money. If you've been pondering whether or not to try a beauty box, then the ones offered by Cohorted are guaranteed to please.”

Helpful Report

“I was looking forward to receiving the Cohorted fragrance box. I had thought a while before signing up for the subscription but having had their other boxes and enjoyed those, I took the chance. The white fragrance box echoes the black ones and is tied with a silky ribbon. A booklet inside tells of each of the four fragrances in the box. The main fragrance was a 100ml, bottle of Shalimar Parfum Initial L'Eau by Guerlain. The bottle looks sophisticated and the fragrance fit my taste as it as a floral scent. (at least to me it was :)) The remaining three fragrances were smaller, sample sized but a good way to "test drive" fragrances. My favourite from the box was the Versace, Crystal Noir sample. This fragrance is floral and delicate but not insipid. The second miniature fragrance was the Boucheron, Place Vendome. This is a light, woody fragrance. The last sample is a small vial by Annick Goutal, Paris. Gardenia Passion is a strong scent that smells to me like daffodils, lilies and jasmine. Overall, I'm pleased with this box, it will be interesting to receive the rest of my subscription. (On an admin note, there was some confusion regarding when payment is taken and which box it referred to, but an email from Cohorted was sent to clarify this issue. It does seem unnecessarily complicated.)”

Helpful Report

“I ordered the White fragrance box and was very pleasantly surprised. The Versace Crystal Noir was not to my taste but my Mum was very happy that I'd given it to her. I absolutely loved the Shalimar scent - not a perfume I'd ever come across before but I love the blend of sweet and spiciness. I can't wait for my next box!”

Helpful Report

“I was so excited to receive the Cohorted fragrance box. I absolutely adore perfum and was pleased to see that finally there was a subscription box available that offered this. The Cohorted fragrance box is available on a quarterly basis at the cost of £35. The beautiful, white fragrance box arrived early and was tied with a pretty, silky ribbon. When I opened the box I was greeted by a booklet telling you about each of the four fragrances inside. The main fragrance was a 100ml, bottle of Shalimar perfum by Guerlain. The bottle looks sophisticated and the fragrance smelt divine. This perfume retails at £94.50! The remaining three fragrances were smaller, sample sized but each was unique and all very pleasing. My favourite was the Versace, Crystal Noir, 5ml. This fragrance is floral and delicate but strong enough to wear for an evening out. The second miniature fragrance is the Boucheron, Place Vendome 4.5ml. This is a light, woody fragrance ideal for daytime. The last sample is a smaller vile of perfum of Gardenia Passion by Annick Goutal, Paris. This is a strong vibrant scent that smells like garden flowers and exotic spices. Overall, I m extremely happy with this box. I m looking forward to wearing the Shalimar perfum at my New Years Eve party. If you love luxury brand fragrances, look no further!”

Helpful Report

“The actual boxes are amazing great selection of brands/ products which are higher end than you will.find in the majority of beauty boxes. The presentation and box design is lovely. The customer service is not so great I did have to contact them due to only receiving one box (I ordered 2) I did receive a reply saying both boxes were dispatched together contact delivery company. They told me contact sender and then did so and never heard a reply had to get a partial refund from paypal resolution. Did that put me of from using them again no because the actual products and quality of the boxes are very different to other companies. I have since ordered the October box and the November white edition and had no problems I seen a lot of people complaning they have been robbed but It was very clear from the start it would be paid for a month in advance and as long as I receive my boxes without any problems I will continue to stay subscribed”

Helpful Report

“The first cohorted fragrance box (white box): The shalimar by guerlain perfume is nice. At first, due to the bergamot base did not appeal to me yet once it was on it smelt much better and I actually really like it. It also is full-sized which is amazing. The Versace perfume, crystal noir, I don't like so much, it is probably due to personal experiences with similar smells that have put me off it. The place vendôme by boucheron is my favourite; the floral jasmine undertones I just love pity it's only 4.5ml but worth being introduced to. The gardénia passion by annick goutal is unusual and not what you normally expect from a perfume, it initially smells like gingerbread from a distance but on extended time smelling it, it smells like johnson's baby shampoo and reminds me of childhood. I don't believe I'll ever wear this. The box was great and encourages me to continue with my subscription.”

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“Please contact me I didn't get any box ,you didn't deliver to me and I write a lot of messages no reply so I don't know who To contact now!!!!!but I will unsubscribe !!”

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“Absolutely love the beauty boxes. One of the best beauty box subscriptions around. Simple yet beautiful packaging and great variety of products at a reasonable price. Great value for price considering we are paying £35 a month and value of box products is over £80. Would definitely recommend them.”

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“After long debates with Cohorted team via Paypal (they was saying that I received the box, even though the tracking info said that box has been returned to the business, meanwhile their customer service wasn't responding to any of my emails, nice job guys! ) I gave them a second chance and ordered October box, which came awful.. Almost all of the products does not suit me, and skincare? I thought Cohorted is all about make-up? Long story short, with this attitude towards your customers (not responding, not resolving issues, lying to them, as it was in my case), I don't know how crazy people should be to subscribe to your 35 pounds boxes, cause you won't return money easy, you won't take any responsibility if the box will come broken, or it will be stolen, or it won't come at all. It's just very sad that great idea is spoilt with the people who work in your company and poor job they do.”

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“Absolutely appalling customer service. Ordered a pallette and beauty box on 17th August. It is 15th October and I have still not received my box. Noone has taken responsibility to my issue and have had to repeatedly tweet cohorted with little response. I cannot explain how appalled I am with the service. I am disgusted, and my issue has still not been resolved.”

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“Not happy. My neighbour took in my delivery and when I got it the bottom of the box looked like it had been kicked in (presumably during deliver, not by my elderly neighbour!). When I checked the contents the mirror was smashed on my HD Brows pallette and there was bits of glass in the actual product. I have emailed Cohorted twice (Sunday and Tuesday) and contacted them via Twitter but no response. There is no telephone number on the website so I am unable to talk to anyone direct. It is very frustrating. I love the other two products in my order though thanks.”