Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order my first box on February and was very pleased, however March didnt delivered products for £35.. magazine stated overpriced RRP and bare mineral sbrush so last season which not even sell in shops anymore. i am looking forward for next one great box.. if not i will unsubscribe as cohorted going downhill as i see.”

Helpful Report

“I only got one box, so far, but I just love it. Only great products and for just 35ppm! You can always get products that you wouldn't buy for yourself, but you discover that they are just great and you will keep on buying them. I would love to get make up brushes more often, Mac lipsticks, Too Faced and The Balm products. So I guess that this is the box for me! Keep up with the good job!”

Helpful Report

“A few things have disappointed me about this box-first of all I was billed twice before I even received one box, and also, the RRP's given for the contents were highly inflated, compared to the amount they actually go for online. This box was generally poor, given the price!”

Helpful Report

“I signed up for this luxury high end beauty box at the end of February and they did take 2 payments within a few days of each other but they explained to me that it's a month in advance depending on when you sign up which was fine. I received my first box on the 10th March and I was very happy with the products I thought it was great value for money and I will continue with my subscription I can't wait to see what I get next month!!!. I also signed up for a fragrance box and was very pleased with this also although they did forget to put a card in my fragrance box. Overall fabulous service and had no issues regarding bad customer service as previous reviews state. Very happy customer x”

Helpful Report

“I love the cohorted box , the entire concept is an amazing way to broaden your beauty range and experiment with top brands for a bargain price. My only criticism would be the repeat products that are occasionally sent out , I had two of the exact products in the exact shades sent to me on consecutive weeks which did make me question whether or not to cancel my subscription . Also there should be an option to pass over your appearance details to gain products more tailored to your appearance . For example I am light skinned and red haired so I don't think I suit many dark lipsticks etc . However at the same time I do admire this aspect in a way because it allows me to experiment with products I wouldn't normally purchase. Also I love the new sneak peaks they do , it makes me so excited for the next months instalment . I love their customer service in how they notify their customers about delivery and any unexpected changes. I loved my pallet by the balm that I received recently and think that I will be a cohorted member for a very long time . I LOVE COHORTED !!!!!! Thank you !!!”

Helpful Report

“I love how they're mostly full sized products especially the eyeshadow pallet this month”

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“For 35$ I was expecting more. The blushes from Too faced were repeated, the underarm substitution a mess. Still subscribe and waiting to see what the next month will bring or otherwise I will unsubscribe”

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“Cohorted provide quality products with a luxury standard, allowing you to explore brands you never normally would use and find new favourites for your skin/makeup routine! Highly recommend to new beauty explorers right through to beauty addicts :)”

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“Great beauty box, well worth the Money and you get some great high end products in it”

Helpful Report

“This subscription service is by far the best I have come across. I've tried the lot from the likes of Ipsy and birchbox. This is honestly the best one and most definitely worth it. You're not paying for cheap items here, the quality of products is remarkable!”

Helpful Report

“Love cohorted! Best beauty box by far! Amazing quality products at such an unbelievable price! So happy, thank you ???? xxx”

Helpful Report

“Cohorted adjust your payments so that the are taken at the beginning of the month so you could end up paying for 2 in advance at the beginning. The customer service has been non-existent and I am still waiting for my March box to arrive”

Helpful Report

“Too expensive for what you get. The boxes are late, products repeated, booklets missing. A product arrived 'late' last month so it was to be included this month, so a crappy alternative was provided. If a concealer/coverage product is included it won't even almost be the right shade. Just not worth it anymore especially for £35. Better off saving the money for a product I actually want.”

Helpful Report

“once I had subscribed, my first £35 was taken out, then a few days later another £35 with no warning, after having spoken to customer service they said it changes to the 1st of every month, but there was nothing to say in their t&c's that this was the case, boxes keep coming late, no-one responds to emails, I always have to call repeatedly before getting to speak to a human being, no tracking information given although you are paying £35 each box! products aren't as good as they used to be, I have since unsubscribed please fix your customer service, it is terrible and is the MAIN reason for not continuing with you. if I'm paying £35 p/month, the service should be top notch other beauty box providers cost less and give EXCELLENT service, hence why I will continue giving my money to them instead”

Helpful Report

“Had my first box and was excited. I get another box a third of the price and always impressed. They had substituted one of the nicer samples with a dive underarm dark hair hide . I'm blonde and it was a horrible product. Wasn't at all impressed with a tiny perfume sample, a Chanel liner / shadow which doesn't go in well and a very unsensational set of samples. To top it all I had an allergic reaction to the collagen eye pads. Not their fault but topped the fact no one respinded to my complaint. I'll wait to see if this box this month us better and if not I will cancel and ask for my money back. Not impressed yet. Expected something special”

Helpful Report

“Awful customer service, they take weeks to respond (even on Facebook messenger). I had an issue with one of the products in my beauty box, I sent it back, as told to by the customer service team when I complained. They told me they would be sending me two items in replacement which would be equal to the price of the item I sent back. Weeks went by with no reponse from the cohorted team despite persistent messages via both Facebook and email. In the end they finally told me they were going to send out the items. I received the parcel today which only contained one of the items (a Mac mineralise skin finish) in a completely different colour to the one promised me. I'm so disappointed with the quality of cohorted's customer service. Furthermore the beauty box has gone completely downhill with them now repeating products from previous boxes. The almost doubling in price of the box when it became a subscription has not increased its value at all.”

Helpful Report

“Unfortunately I have found customer service to be uncommunicative at best and sown right unhelpful once they chose to respond. Initially i had an issue related to the billing of the beauty box. I did not realise the took payment so far in advance and then queried this with them. I received no response to my initial request and sent an additional follow up a week or so later which I did receive a response to. In this response they chose to cancel my subscription - despite - my specific statement that I did not wish this to happen. I responded to this and asked them not to cancel the subscription as I did not want this to happen. I received no response to this after 4 days and followed up with a question to find out what was happening and I have received no response to this to date. I appreciate that in part this was my fault for not clarifying the billing cycle prior to subscribing but the lack of response and ignoring my requests is inexcusable. I do understand that when busy turn around for a response can take longer however I feel that I have been more than patient in trying to reaolve what should have been a simple query made over complicated by the customer service acting without acknowledging the customers concerns or asking how they would wish to proceed. The one box I did receive was disappointing at best as one of the main products it contained was one I had already received when contorted was doing the boxes without the subscriptions. However that is a matter of personal taste and my rating is primarily based on my customer service experience. At the moment I do not know if I have an active sub, a cancelled sub or what is going on due to the lack of communication. To be honest the customer service has put me off wanting to make any future purchases beauty box related or not.”

Helpful Report

“Fab products at an amazing price. All full size products from top brands. The box included Bare Minerals Moxie lipgloss in Hypnotist which is incredible and looks as good on and it does in the pot. I usally pay £15-20 for the lip gloss alone so the box really is fantastic deal. I would look to buying the other products in the future too.”

Helpful Report

“Amazing beauty box - excellent value for money - only wish I'd ordered more than one!”

Helpful Report

“I'm new to the world of beauty boxes and decided to try out a few of those with the best reviews. I was not disappointed with the Cohorted box. Comprising mainly full size luxury beauty items (nars lip moisturiser, Mac lipstick, two faced bronzer/blush and compact, nars makeup brush, moisturiser, face mask, foaming shower gel, with a couple of sample sizes as well ). I was very impressed with the quality and quantity. I'm an older mother to two small boys and I work from home so beauty isn't high on my radar. So while i thought this box was fab, It's not something I would subscribe to on a monthly basis. It is perfect for someone who regularly wears makeup and let's to check out new products but for someone like me who dips in and out of a beauty regime, a box every three months is perfect.”

Helpful Report

Cohorted is rated 4.2 based on 2,452 reviews