Login

Start Free Trial Are you a business?? Click Here

Cohorted Reviews

4.2 Rating 2,456 Reviews

80 %

of reviewers recommend Cohorted

Company Reviews

Product Reviews

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

Visit Website

Email:

customerservice@cohorted.co.uk

Write Your review

Tell us how Cohorted made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it when the postman brings me my monthly surprise”

Helpful Report

Thank you for your feedback :)

“Really liked the Laura mercier products,the lip stick ,eyeshadows are lovely colours great products.thankyou”

Helpful Report

Thank you for your feedback :)

“The box arrived on time and was packaged beautifully. When I opened the box I was extremely happy to find products from brands that I really wanted to try such as Laura Mercier and Laura Geller, the lipstick is beautiful and lasts for ages! I am absolutely in love with the eyeshadow pallette that was included in the box and the colours are great for everyday wear. There was also a primer included and hydrating eye masks as well as a brand I had not heard of which produced a lovely shine spray that had the most beautiful packaging and did exactly what it said on the can. Overall, aprils beauty box was fantastic, filled with lots of little gems and I can not wait to get my hands on Mays beauty box!!”

Helpful Report

Thank you for your feedback :)

“The lipstick and the hair spray are very good. The eyeshadow man not really my colours as I have green eyes and the shades were blue.”

Helpful Report

Thank you for your feedback :)

“This is my first month with Cohorted, and I'm so happy! I love everything in the box, I think the box is great value for money.”

Helpful Report

Thank you for your feedback :)

“Absolutely love everything in this months box! My absolutely favovourite item has to be the Laura Geller Spackle primer. I have very sensitive skin and so far my skin hasn't broken out in any sort of rash or blotches. Fingers crossed it lasts. Looking forward to next month's box now!!”

Helpful Report

Thank you for your feedback :)

“Really great samples, excellent variety of brands, very good quality!”

Helpful Report

Thank you for your feedback :)

“I absolutely love getting these boxes. It's always really nice stuff that I would use. It's like getting a present every month!!”

Helpful Report

Thank you for your feedback :)

“They took two payments from me and i didnt recvive a single box! Cant even get a reply from them!”

Helpful Report

We are sorry to hear this Sophie. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in March then your first box will be delivered in April. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. All of our Cohorted beauty boxes have been dispatched so please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help.

“Feeling disappointed, i decided to choose cohorted because of a review i read, there is no way to Taylor the products to my colouring, preference i understand that, but i don't use at least three of the makes and they are definitely not designer, will be cancelling my subscription, might as well have gone with the cheap beauty box”

Helpful Report

We’re sorry hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please contact our customer service team at customerservice@cohorted.co.uk who can help assist you cancel your subscription.

“Not impressed. I subscribed for a first month black box. I read the terms and conditions it was clear to me I was paying just for that month it wasn't ongoing. Then seen all the bad reviews and decided to cancel it quickly. When I came to cancelling it. It said it was going to take ongoing payments. I did not sign up for that. now that I have cancelled I want a refund, however I have emailed the customer service 4 times and have not received any correspondence.”

Helpful Report

We’re sorry to hear that you are unhappy with your experience Hannah. We appreciate your feedback and apologise for your recent disappointment Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in April then your first box will be delivered in May. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk who can help assist you cancel your subscription.

We are sorry hear that you are unhappy with your experience Hannah. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

“My favourite monthly treat!!! The negative comments are most likely from people who use low market products and don't understand the value. I have been a customer for over a year and have always loved my box. I have received products from urban decay, mac, laura geller to laura mercier (for those of us who are beauty junkies - we understand the worth.) I have discovered new brands like studio 10 and douce (who do the most amazing mascaras may I just add.) The boxes arrive around the 15th of he month and are the perfect mid month pick me up! Thank you cohorted!”

Helpful Report

Thank you for your feedback

“The box first received 2 weeks late was absolutely rubbish and wasn't worth £35. They don't include premium products in the slightest, they are new brands that are trying to get into the spotlight. I then try to cancel not once but twice after I was assured the account was cancelled but then one month later they take another payment. Absolutely ridiculous customer service, no phone number on the website you can only contact them via email. I won't be ordering from them again such a rip off!”

Helpful Report

We’re sorry hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. Please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help assist you and get your problem solved immediately.

“TERRIBLE PRODUCTS. COMPLETE WASTE OF MONEY. MAKES IT VERY HARD TO CANCEL SUBSCRIPTION AVOID AVOID AVOID”

Helpful Report

We are sorry to know you feel this way Annie, We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. Please contact our customer service team at customerservice@cohorted.co.uk who can cancel your subscription for you.

“AVOID! Payments were taken as per agreement but by the 24th of the following month I still hadn't received my box. Received several generic emails promising it was on its way- tracking number was fake and did not work- nothing arrived. Saw the box contents online and that others have received theirs so waited in the hope mine would come. No luck. Subscription cancelled and £70 out of pocket. Please do not waste your time or money- such a disappointment.”

Helpful Report

We are sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Unfortunately this month our Cohorted beauty boxes were delayed. However, as a goodwill for the delay we placed free items in all of our beauty boxes. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you to ensure you receive your beauty box.

“I was initially worried as I paid my first payment on 23rd of Feb and then again beginning of march without receiving a box. Emailed them and they came back fairly quick to advise you pay in advance. Received my box (later than they said) a week ago and absolutely love the items! Eyeshadow palette is amazing !!”

Helpful Report

Thank you for your feedback Kirsty

“They are quick to take your money in fact two payments.. so I have paid £70 but not yet to receive one box. I have emailed them and called but no answer. Terrible customer service is a scam for sure.”

Helpful Report

We are sorry to know you feel this way. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in February then your first box will be delivered in March. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you to ensure your beauty box has arrived with you.

“Signed up in February and still no sign of March box. If you're going to advertise a time frame of 5-15th of the month you should strive to meet that promise! I received an email to say it had been shipped on the 17th but still nothing. Now fear this is a scam!!”

Helpful Report

We’re sorry hear that you are unhappy with your experience. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in February then your first box will be delivered in March. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. All of our Cohorted beauty boxes have been dispatched so please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help.

“Signed up on 23rd Feb. Have paid for two boxes now and haven't received a thing, despite the fact that the March box should have been received by 15th March. Have contacted customer services via email and through the website and have had no response. I suspect they are inundated judging by the number of negative reviews I've seen over the last week. My fear is that something has gone spectacularly wrong and they'll just disappear without trace.”

Helpful Report

We are sorry hear that you are unhappy with your experience Karen. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

“I was charged on February 1 for the March beauty box. I know that the boxes go out the following month so that's not a problem. It is now March 17 and I still have not received my box but I will give it a couple more days because I am in France and it might take a little longer. The thing that I have a huge problem with is the fact that no matter how many Emails I sent to customer service, I never got a response. I have also read that there is a phone number published on Facebook which is never answered. I don't understand why this company refuses to answer emails and refuses to answer the phone. I would have been a customer for life but I cannot deal with the stress of not being able to contact someone and being reassured that my box is on the way each month when I get nervous and don't see it. I have also read a lot of reviews which said that people never received their boxes due to issues with them getting lost in the shipping. But yet they couldn't contact the company to get it resolved. Especially given the fact it is expensive.”

Helpful Report

We are sorry hear that you are unhappy with your experience Barbi, We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

«
1
2
...
71
72
73
74
75
»

Cohorted is rated 4.2 based on 2,456 reviews