Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

Visit Website

Email:

customerservice@cohorted.co.uk

Write Your review

Tell us how Cohorted made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started my subscription in october and was billed £34.99 was then billed a further £35 on the first of november and have not received 1 box, i have cancelled my subscription and am hoping my bank will help to make sure they take no further money from me and to help me get back my £70. Would have give 0 stars if possible. Feel like i have been scammed which is such a shame as i had such high hopes for this beauty box.”

Helpful Report

Thanks for taking the time to reach out to us with your review. We're really saddened to hear that you feel this way. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October, then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your most recent payment in November will be for your beauty box in December. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here.

“Wanting to cancel subscription but unable to contact”

Helpful Report

Thank you for your review. We're sad to hear that you feel this way and that you wish to leave us, if you are having trouble cancelling your subscription, please reach out on customerservice@cohorted.co.uk and one of the team will be happy to assist you here.

“Unable to contact or get a response”

Helpful Report

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“Did not receive the Urban Decay pencil - got instead an extra sample size which I could get for free at any Lancome store. Just cheap products - might as well join Birchbox. Had this box for 4 months now and every month is a different disappointment.”

Helpful Report

Hi Maria! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“I have been really impressed with the products and the value of these boxes. It's so nice to have luxury products each month. I was particularly excited about the cargo palette in September's box and the Lica Cole products were amazing for the skin on my face.”

Helpful Report

Thank you for your feedback :)

“If I could rate it a zero I would. I paid for my first box 6 weeks ago and I'm still waiting. I had an email to say it had been dispatched by Royal Mail 3 days ago and it's still not arrived and the tracking number they provided was non existent! They took £35 out of my acccoubt and then another £35 before I had even received my first box. I feel like I am going to be spending a lot of time on the phone over the next few days!”

Helpful Report

We are sorry to hear about your Disappointment Ben. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in September, then your first box will be delivered in October. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your payment in the previous month for this months beauty box. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. Our Customer service team will contact you immediately to help you track your beauty box.

“No sign of the Dior/Nars stuff on the adverts. I received a clear lip gloss, which I would never wear anyway, (they wouldn't know that as unlike other subscription boxes, they don't ask you anything about your preferences or hair colour, skin colour/tone etc). a brow tamer gel that I received a week ago from another subscription box that I pay £10 a month for, two sample size creams that would be handed out at any department store, a miniscule bottle of hair oil and an eyeshadow palette that again, I would never use. Complete and utter waste of money - I had high hopes for this box and it failed miserably to say the least.”

Helpful Report

We are sorry hear that you are unhappy with your experience Lucas. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please contact our customer service team at customerservice@cohorted.co.uk who are always on hand to help.

“They mis-advertise and don't tell you that there's a £35 joining fee. Cancelled my membership immediately”

Helpful Report

We’re sorry to hear that you are unhappy with your experience. We can confirm that there is no joining fee. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“no response. non existent customer service. going through my bank to try an get my money back. total fraud,”

Helpful Report

We’re sorry to hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

“Today is the 19th and there is no sign of my box. They do not respond to emails. SCAM.”

Helpful Report

We are sorry hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Please Email our customer service team at customerservice@cohorted.co.uk who will find the whereabouts of your beauty box.

“I haven't had my latest box. No response to emails. Scam.”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted Christina. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand to help.

“Love cohorted beauty box, bit of an issue at start of subscription but now after a few months, I'm loving it. Some fantastic products inside and will continue to subscribe whilst I am getting value for price of subscription each month which is £35 a month.”

Helpful Report

Thank you for your feedback :)

“I paid for a box on the 31st July £35 they then took a further £35 the following day, Iwas then told I would receive a box by 15th august it never arrived, after what feels like 100's of emails and phone calls to which you rarely get a response the phone number is always busy no one attempts to call you back! I have emailed to cancel and ask for a refund! £70...... I wouldn't bother with this beauty box unless you have money and time to throw away!”

Helpful Report

We are sorry to hear that you are unhappy with your experience at Cohorted. t is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in August then your first box will be delivered in September. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. All of our Cohorted beauty boxes have been dispatched so please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help.

“Really dissapointed with Cohorted boxes, out of the 4 I have only had 1x too faced product and 1x Nars. I have given away most of it and so dissapointed that the August box had 2 sample sizes, if I wanted samples I would have stuck with Birchbox. For £35 a month I don't feel you get the premium products you would expect and might as well stayed with glossybox for brands I didn't know. The delayed delivery is annoying as well, you pay about 3 weeks before you get it! Subscription cancelled and I won't be rushing back sorry to say as I had high hopes!”

Helpful Report

We’re sorry to hear that you are unhappy with your experience at Cohorted. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. However we are very sorry about you receiving your beauty boxes so late. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. At Cohorted our ethos for the Black Beauty Box is centralised upon providing customers with a versatile selection of both high end and discovery brands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“we are in August and i'm still waiting for the JUNE and JULY box. i keep sending emails but very late reply and my boxes did still not arrive. I would have expected you to feel ashamed for the miscommunication and make the delivery of the 2nd month in time....but here I am in August, still waiting for June and July boxes to arrive.... of course i canceled my subscription, this is not acceptable!”

Helpful Report

We are sorry to hear this Monica, We do appreciate your feedback and do aim to improve on this. We have contacted our customer services to get a hold of you to solve your issue.

“My first 2 boxes were ok... several products that were very nice, but didn't suit me (colours, fragrance) and I was pretty sure I would cancel my subscription, but waited for box #3 to be sure. Well that box - July 2017 - was fantastic! Love everything! Fashionable matte, long lasting orange lipstick; brilliant bronzer, contour kit, great mascara, just all brilliant, high quality products that I will actually use. Excellent value even considering the items in the past boxes that I didn't care for. At least those introduced me to new brands, so that's good too.”

Helpful Report

Thank you for your feedback :)

“Prompt delivery, lovely packaging, nice and sturdy.”

Helpful Report

Thank you for your feedback :)

“It's my first box and was better than I expected”

Helpful Report

Thank you for your feedback :)

“As someone who loves high end products but can't really afford them, I found the subscription box soooooooo affordable and I love that it sends me stuff thats trending and new things to try! Im a big fan of Nars, urban decay, Mac, Too faced and other products so getting this little box of joy each month gets me something to look forward to!”

Helpful Report

Thank you for your feedback :)

“Delivered on time and included new brand items”

Helpful Report

Thank you for your feedback :)

Cohorted is rated 4.2 based on 2,452 reviews