Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is absolute garage. Stay away at all costs.”

Helpful Report

Good Afternoon Julie, We are very sorry you feel this way about us. Please contact Customer Services and we will resolve any issues you may have.

“After a few emails chasing up support to resolve an issue of sending the item to the wrong address, I finally got my box! It was missing however the Anastasia palette :(”

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Thank you for your feedback. We are very sorry that you replacement was missing the ABH palette, this was substituted with another item of the same value.

“Update following my previous review. I can confirm that following a few weeks of frustration and very little support from Cohorted customer services, one of Cohorted's managers has intervened to resolve the issues I was facing. As described in my prior review, I had paid for and not received two beauty boxes and had received numerous unclear, misleading and unhelpful responses from Cohorted customer services. My issues have now been resolved and the standard of assistance really has been excellent, it's just a shame that it took so many messages and complaints to get to this point. If only all dealings with Cohorted could be to such a high standard. I have changed my review score to 3 stars to reflect my overall experience as a long term subscriber. I will consider resubscribing in the near future.”

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“Excellent quality, loved my first box”

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“Received abh make up which made me extremely happy but the rest of the products where a let down”

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Thank you for your feedback. With Cohorted being a beauty subscription box, we understand naturally that not every single product will be loved by each individual customer. We do offer a returns service, where you are able to return the beauty box unused for a full refund.

“Best beauty box 😍”

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“I like brands that are high end and this box has all those brands. It’s very good value for money. It’s a perfect surprise and your guaranteed to buy at least one product you love each month from that brand. I love it personally.”

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“Excellent value for money-really loved all of the products and look forward to receiving my next box!”

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“Very nice box, it was the first one and I liked it very much. I can’t wait for the next ones.”

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“They always send a variety of interesting products. Typically it’s one month skin/hair care and the next month makeup. Always excited when it arrives!”

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“I have been subscribing to Cohorted since January and have genuinely loved all the boxes. April’s was my favourite though 😀😀 always a good variety of good quality products/ items and decent sizes too! I get very excited every month looking forward to my box of treats!! Cannot recommend enough”

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“Well I never received it. Changed my address in March and got confirmation from cohorted it had been changed. My box was sent to old address and I still haven’t received the tracking details of the replacement that was sent last week. It has taken multiple emails and Instagram messages and the customer services which are usually on point have been a little disappointing this time. I just wish someone would atleast process my refund.”

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Thank you for your feedback. A replacement was dispatched and delivered to your correct address, if you would still like a full refund, please return the unused box to us and we will process a full refund for you.

“Amazing customer service Lynne who I dealt with was very thoughtful, kind and considerate. My issues were dealt with efficiently and quickly. Sometimes things go wrong but with good customer service and a positive outcome I will definitely stay as a customer. Thank you Lynne”

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“I LOVE IT - or my wife does. Gave it as a Christmas present that keeps om giving ;). Always high quality products. Happy wife - happy life!”

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“Please avoid this company. I've been a subscriber with Cohorted since 2016 and have overlooked the numerous late deliveries, month's where certain products advertised had to be replaced with cheaper alternatives and generally poor customer service for nearly 4 years but now it's reached a new low. Cohorted have charged me for March and April however no beauty boxes have been received. I've asked multiple times for confirmation of when they will be received however each time I'm told they are a day or two away but they never arrive. I've now cancelled and requested a refund however I'm not very hopeful I'll ever see my money again. Charging customers for boxes and not sending them is a disgrace. What a disappointment this company turned out to be. AVOID”

Helpful Report

Hi Chris, We are very sorry to learn about the issues you have been experiencing over the past few months, we take Customer Service very seriously and this has now been passed to our Office Manager who will be in contact with you directly.

“I started my subscription on December and got my first box on mid January and after that I cancelled my subscription. I was charged two times, but I only received one box and never got a refund. I waited for almost two months for them to send the other box but nothing happened. Now I've send many emails asking a refund for the second never received box, and the customer service is awful. Also the box that I received, missed three expensive products, with only one (much cheaper) replacement. Now they're claiming that they send two boxes, even though I never got a shipment confirmation email. Also the replies take too long. Don't buy from Cohorted!! Very bad customer service and they are trying to make people give up on the refunds by being difficult!!!”

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“This months beauty box is not great. I’ve been with cohorted for 7 months and all of the beauty boxes have been excellent with top quality luxury brands & products. I feel this months is definitely not luxury, yes there’s a couple of more items than usual but it’s more on the same quality as other beauty boxes currently on the market which are priced at a 1/3rd of cohorted boxes. Had I known of the products in this months, I would most certainly paused my subscription for this month :-( Very disappointed!”

Helpful Report

Hi Annette, We are very sorry to hear you are not happy with your Beauty Box this month, with Cohorted being a beauty subscription box, we understand naturally that not every single product will be loved by each individual customer. We do offer a returns service, where you are able to return the box unused for a full refund, to the return address found on the label on your box,

“Worst customer service you will ever experience. My advice don’t ever bother getting a subscription. Worst customer service I have ever experienced in my entire life. The quality of the boxes when they do turn up is great but the chances of that happening and not having to chase for months is slim. I have been chasing a box since the 18th a February. One I have already been charged for. Ridiculous. The CS team tell you it’s on it way here and there but usually just to pacify you.”

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“The only reason I am not giving Cohorted 5 stars is I didn't get me February box until March 13. But once received the February box was awesome. A great selection of high end hair and skin products that I can't wait to try. Hopefully I won't have to wait so long for the March beauty box”

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“Cohorted have great customer service and they dealt with my query effortlessly,super value skincare and cosmetics delivery was quick and packaged expertly.Cohorted are a great go to site for everything the a girl that loves wonderful skincare and makeup can access now......go..”

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Cohorted is rated 4.2 based on 2,452 reviews