Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

Visit Website

Email:

customerservice@cohorted.co.uk

Write Your review

Tell us how Cohorted made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really liked the idea of the box and getting well known brands to try rather than new brands I've never heard of. However I thought the selection of products wasn't the best as there were two bronzer / contour options out of 4. Also there were 2 Cargo products, I would have like to have seen more variety.”

Helpful Report

“I received the June box and was really pleased with the Cargo eye palette (I will use all the colours) and the bronzer. Not sure why I also got a contour palette too. Would have preferred a lipstick but that's just my personal preference. The Essie nail polish in orange is lovely but not really of use to me as I wear gel but sure someone will take it off my hands. In all I was pleased with the box contents x”

Helpful Report

“Great products, packaged well, however took nearly two weeks from ordering to receive.”

Helpful Report

“I loved my box! Quick delivery!”

Helpful Report

“I was very excited to receive my first beauty box from Cohorted. I found out about them from an online blogger and saw the amazing value and high end products and knew I had to have one. When I received my box I was so impressed even just by the packaging. The products are amazing. I am desperate to get the July one.”

Helpful Report

“My items were delivered to the wrong address! Instead of 144 it was delivered to 114. I tried to contact customer services twice and got no response! Eventually I went and collected my parcel from 114 to find it had been opened! Very disappointed!”

Helpful Report

“I tried for June's beauty box at 6.00 pm and the web kept going around in circles I kept trying for hours the page still said get yours until you tried to buy and it said OUT OF STOCK? WHY WAS IT STILL SHOWING THIS DAYS LATER. EMAILED CUSTOMER SERVICES BUT NO REPLY YOU NEED TO GET YOUR ACT TOGETHER COHORTED.”

Helpful Report

“I received my order with one item missing and also one of my orders was broken in transit. I have tried several time to contact Cohorted but I still haven't received a response”

Helpful Report

“after numerous times trying to get one the beauty boxes over 3 months they sell out while it is the basket!! How can this happen? I have tried contacting cohorted but you don't get a reply. A rubbish company if you ask me. They know these boxes are high demand so why don't they make more to keep customers happy and avoid negative feedback. I won't bother trying in future and will spend my money elsewhere.”

Helpful Report

“Amazing value for money, speedy delivery”

Helpful Report

“I have had a good experience with cohorted and have enjoyed the prices of the items.”

Helpful Report

“My first experience with Cohorted was the May beauty box which I was really excited to get my hands on as I heard about the rush for orders and fast sell out. The box itself is fab and totally worth the money. The only let down has been the customer service as my box did not arrive when scheduled and I had to chase a number of times before I received a reply so by the time my box arrived my hype had subsided somewhat. However I have placed an order for June's beauty box so hopefully this time around the same won't happen again. As I said the products are great and excellent value for money and would def recommend for that reason, hence I'm hoping my service experience was just a one off!”

Helpful Report

“I ordered two boxes from you this month as a friend and I wanted to try your boxes as we had heard great reviews! One arrived, one didn't so I emailed you to let you know and I didn't even get a response! Just a refund into my account! As a first time user this has put me off of using you again, it wouldn't have if your customer service was better and you had even just acknowledged me!”

Helpful Report

“Great value and fast delivery!”

Helpful Report

“Poor product service and poor customer service! Yes the beauty box itself contains some very nice items, but if you can't get a hold of one then what's the point? I've tried several times now to buy one of these boxes, what I find odd is that even if when I manage to add one to my basket by the time I get to checkout - which takes about half an hour because the website keeps breaking down - the product is sold out! How can a product that is sitting in your basket be sold to someone else at the same time? Clearly there is an issue with how the website is run or perhaps the company is trying to "big up" their product by creating some sort of frenzy when actually they only have a few boxes? I've contacted the customer service team a couple of times about this but I never get a reply. They clearly are not ready to deal with any sort of demand so save yourself some time and go spend the £20 on a nice lipstick that you will actually be able to get a hold of. I would rate this 0 starts if I could!”

Helpful Report

“Wow... This was the box that was utterly & totally worth the wait! I squealed with delight when I opened it!! It had a real luxe feeling when I opened it & the contents didn't disappoint!! It was a long time coming & I didn't get any response to my 2 emails asking when dispatch day was. But all was forgiven when my gorgeous box arrived!! The only worry I have is being able to pre-order all future boxes. Your website is a victim of your success!! Made me smile despite being poorly today!!”

Helpful Report

“I have pre bought 2 beauty boxes, so I am unable to review the product! However, pre ordering the beauty boxes was rather fraught. The website crashed, and many people were experiencing issues. The twitter feed was somewhat delayed in acknowledging the problem and then assured customers it would be sorted in a short time. Several hours later, still no access. I managed to pre-order at 5.00 am the following day. I realise that this is a problem caused by your reputation for excellence, but unless the website issues are fully resolved (they weren't in May) you risk losing customers as patience will wear thin”

Helpful Report

“Cohorted is a fantastic company, wish I'd discovered them sooner. Excellent, quality products, super delivery time and fabulous prices! Love the beauty box idea, an amazing bargain. I will definitely continue beauty shopping with Cohorted.”

Helpful Report

“Very difficult to order the cohorted beauty box online - site continually crashed when May, June and July boxes went on sale. After many, many refreshes, finally managed to order June and July but May sold out. Tried again on the 1st May to order the box for the month and same issues - site crashing. Not good enough.”

Helpful Report

“Difficulties accessing website”

Helpful Report

Cohorted is rated 4.2 based on 2,452 reviews