Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,457 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've lost exactly 174.24 Euros. I am now cancelling my subscription. I haven't received my March, April and May boxes. I contacted Cohorted and they haven't been able to provide a single reference number I can use to check with my postal service. They said they would send an extra box, never arrived either. It's embarrassing that a box that costs almost 60 Euros doesn't have tracked postal service. I have been subscribed for over 2 years and when you get your boxes it's really great. But if you don't live in the UK, DO NOT subscribe. See my unfulfilled orders in the picture.”

Helpful Report

Good Afternoon, Thank you for your feedback, a customer service agent replied to you on 17/04, we are currently waiting on a reply to see which shipments have not arrived with you so this can be resolved. We look forward to hearing from you soon.

“This company is absolute garage. Stay away at all costs.”

Helpful Report

Good Afternoon Julie, We are very sorry you feel this way about us. Please contact Customer Services and we will resolve any issues you may have.

“Well I never received it. Changed my address in March and got confirmation from cohorted it had been changed. My box was sent to old address and I still haven’t received the tracking details of the replacement that was sent last week. It has taken multiple emails and Instagram messages and the customer services which are usually on point have been a little disappointing this time. I just wish someone would atleast process my refund.”

Helpful Report

Thank you for your feedback. A replacement was dispatched and delivered to your correct address, if you would still like a full refund, please return the unused box to us and we will process a full refund for you.

“Please avoid this company. I've been a subscriber with Cohorted since 2016 and have overlooked the numerous late deliveries, month's where certain products advertised had to be replaced with cheaper alternatives and generally poor customer service for nearly 4 years but now it's reached a new low. Cohorted have charged me for March and April however no beauty boxes have been received. I've asked multiple times for confirmation of when they will be received however each time I'm told they are a day or two away but they never arrive. I've now cancelled and requested a refund however I'm not very hopeful I'll ever see my money again. Charging customers for boxes and not sending them is a disgrace. What a disappointment this company turned out to be. AVOID”

Helpful Report

Hi Chris, We are very sorry to learn about the issues you have been experiencing over the past few months, we take Customer Service very seriously and this has now been passed to our Office Manager who will be in contact with you directly.

“I started my subscription on December and got my first box on mid January and after that I cancelled my subscription. I was charged two times, but I only received one box and never got a refund. I waited for almost two months for them to send the other box but nothing happened. Now I've send many emails asking a refund for the second never received box, and the customer service is awful. Also the box that I received, missed three expensive products, with only one (much cheaper) replacement. Now they're claiming that they send two boxes, even though I never got a shipment confirmation email. Also the replies take too long. Don't buy from Cohorted!! Very bad customer service and they are trying to make people give up on the refunds by being difficult!!!”

Helpful Report

“This months beauty box is not great. I’ve been with cohorted for 7 months and all of the beauty boxes have been excellent with top quality luxury brands & products. I feel this months is definitely not luxury, yes there’s a couple of more items than usual but it’s more on the same quality as other beauty boxes currently on the market which are priced at a 1/3rd of cohorted boxes. Had I known of the products in this months, I would most certainly paused my subscription for this month :-( Very disappointed!”

Helpful Report

Hi Annette, We are very sorry to hear you are not happy with your Beauty Box this month, with Cohorted being a beauty subscription box, we understand naturally that not every single product will be loved by each individual customer. We do offer a returns service, where you are able to return the box unused for a full refund, to the return address found on the label on your box,

“Worst customer service you will ever experience. My advice don’t ever bother getting a subscription. Worst customer service I have ever experienced in my entire life. The quality of the boxes when they do turn up is great but the chances of that happening and not having to chase for months is slim. I have been chasing a box since the 18th a February. One I have already been charged for. Ridiculous. The CS team tell you it’s on it way here and there but usually just to pacify you.”

Helpful Report

“Does anyone know if Cohorted give tracking number? They are responding vaguely to my queries but not giving any tracking number. I am very uncomfortable with their way of doing things. Seems shady to me. I have already paid 102 Pounds for 2 boxes and have received nothing.”

Helpful Report

“This wowcher cohorted box is a joke after waiting forever to receive after loads of unanswered emails it finally arrived today ,I through after all this time it was worth the wait but was i wrong ,one item was ok but the rest you could buy better in poundland luxury beauty box my eye... oh just remembered the box was damaged”

Helpful Report

“Ordered a beauty box online via Wowcher.. supposed to be delivered over a week ago.. emailed customer service to get an update (as is a valentine's Day gift) and not had a reply except a generic email reply to say someone will contact me within 24 hours..3 days later and no contact nor reply to a second email I sent.”

Helpful Report

“Very disappointed with October Cohorted as only received 5 of the 11 items. Emailed on 13th October and 17th October to get an automated message both times and still no further correspondence from them. I would really appreciate a response: Thank you for your email. A member of the Cohorted Team will reply as soon as possible. We are receiving a high volume of emails currently, please be patient while we reply. If you have any questions about our Beauty Boxes please visit our FAQ page: https://www.cohorted.co.uk/how-it-works https://cohorted.zendesk.com/hc/en-us Kind Regards Cohorted Customer Service Team”

Helpful Report

Hello Jane, we're so sorry to hear about your poor experience this month. I'll chase this up with our customer service team immediately so we can amend this issue for you.

“Extremely disappointed”

Helpful Report

Hello Sara, we're so saddened to hear you was disappointed with your Beauty Box this month. At Cohorted we strive to improve our Beauty Boxes month on month and we cannot do so without feedback such as yours. Please contact our customer service team, if you have not already, to discuss the reason you're disappointed.

“The price has gone up and products got cheaper.”

Helpful Report

We're sorry to hear you're disappointed with your Beauty Box this month. At Cohorted, our ethos is providing the best Beauty Box experience in the UK. We can only do this through constantly improving on our boxes. Thanks to feedback like yours that is possible.

“Disappointed very poor this month”

Helpful Report

“My first was a disappointment as it was one item short!”

Helpful Report

Hello Deirdre, We're sorry to hear that you were missing an item in your Beauty Box. If you have not already, please contact our customer service department on (customerservice@cohorted.co.uk).

“First of all I haven't received the box yet, so this is only based on my general experience so far, not the actual product. Cohorted has chosen to send the package I such a way that the UK and DK post service can spend up 14-16 days before delivering the package, currently it's been 17 days without delivery. I 7 days ago wrote cohorted to ask if they possibly could send the package differently next time, I still haven't heard back. I've been going from super excited to super frustrated, this being my first box and therefore my first experience. So when I saw my "please review the box email" today it just seemed like a thorn in my eye.”

Helpful Report

Hello Maria, thanks for your feedback. We're deeply saddened to hear about your poor experience with the delivery of your Beauty Box. Unfortunately, once orders have left our warehouse the time taken for delivery is out of our control. If you have not yet received your Beauty Box please get in touch with our customer service team. We're also sorry to hear you received your review email before you received your Beauty Box. We'd like to clarify and explain that the email is sent to all customers at the same time, approximately a week after all Beauty Boxes have been dispatched.

“Cohorted if you carry on stealing my money and not responding to my emails your setting yourself up for failure and your company shall be shut down. You cannot con people like this. You've stolen £123.99 of my money and havent given me anything. Please respond to my emails so I can have a full refund.”

Helpful Report

“Never win and always enter for everyone that comes through”

Helpful Report

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“Came extremely late and without the promised lipstick for new subscribers. When I complained on Instagram they deleted my messages without reply. Unsubscribed already”

Helpful Report

If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“FEB AND MARCH HAVE NOT ARRIVED”

Helpful Report

Hello Mark, I'm very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Cohorted is rated 4.2 based on 2,457 reviews