Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A huge range of products. Only been using cohorted since December but have loved every box so far! So worth the money! Not only do you get full size products they are high end and great quality”

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Thank you for your Review :)

“Trying new things is one of my favourite things!”

Helpful Report

Thank you for your feedback Courtney :)

“Appalling - attempted to cancel the box multiple times (they don't make it easy; it's almost like they don't want you to be able to!) and when I finally succeeded I was still charged for the next two months (£70). No response from customer service, although two boxes mysteriously arrived in the post much later...I suppose they think sending boxes of TK Maxx clearance tat is an acceptable way to patch things up, rather than refunding me my £70?”

Helpful Report

We are sorry to know you feel this way. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. The curation of our beauty boxes are completely independent so we can not comment on similar stock that may be retailed by third party retailers. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

“The products are incredible. The presentation is beautiful and it comes with a nice little catalogue which explains each product. Very pleased with cohorted”

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Thank you for your feedback :)

“I signed up in January after reading so many good reviews, however it's now February and I've received no boxes but been billed twice. I'm just disappointed and out of pocket!”

Helpful Report

We are sorry to hear this. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in January then your first box will be delivered in February We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. We dispatch all of our subscription boxes between the 5th & the 10th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. Please email our customer service team at customerservice@cohorted.co.uk who will resolve this issue for you.

“I've been charged twice, and i still didnt receive anything. Its 4th of February and i dont even have my January box, nothing..i wrote 15 emails and didnt get any response, tried calling its not working. this is a total scam, im left without money and i m left with no beauty box. this is ridiculous. i hope i will receive the boxes, but its February and nothing...”

Helpful Report

We’re sorry you’ve had this experience. Please Email our customer service team at customerservice@cohorted.co.uk if you'd like to talk about the specifics of your situation and get your problem resolved immediately.

“It arrived a little later than what was expected, after ordering it on Boxing Day it was 9th or maybe later when it arrived to me. But I guess that was more the Royal Mail and the holidays than Cohorted. I would recommend that they put a tracking number on the email so customers can track it of their own accord. I received the Nars Andy Warhol palette and would have preferred the urban decay one to be honest as personally I am not keen on that one but beautiful colours to say the least. The lipstick had had many wears so 10/10 for that one Bellapierre. The Bobbi brown blush (not bronzer) looks quite deep in the pan but a beautiful colour on the skin. And the MAC mascara makes my lashes pop! The brushes on the other hand are not my thing. When using a cream eye shadow the brushes pull the lid and it makes it really hard to blend into other colours. But the overall box was a great treat. I can't wait to buy the next one ????”

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Thank you for your feedback :)

“It arrived a little later than expected (9th January) as I ordered on Boxing Day but not to bad. I got the urban decay naked palette which I have wanted for years. The mac mascara is good for my lower lashes as has a small brush compared with what I am used to. The lipstick was actually the perfect shade for me. The Bobbi brown blusher looks bright pink but comes out a lovely shade. The brushes where smaller than expected but actually work really well and are now pride of place on my drsssing table. I actually ended up using all this products for brunch my friend booked for me as a belated birthday treat at 100 wardour street and she comment snob how nice my make up looked! I think she will be looking into Cohorted after I let her in to my little secret. I can't wait to order another one when I get paid next.”

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Thank you for your feedback :)

“I was Really Pleased with my boxing day beauty box as i got urban decay and bobbi brown and other lovely products to the only thing I have to say is that it always arrive late never on time .”

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Thank you for your feedback Anita :)

“The subscription process is awful. I unknowingly ended up with 2 accounts and was charged double subscriptions and was receiving double boxes which have to return. Tried to cancel without success. The phones are unmanned and response to emails is very poor. In the end have resorted to getting credit card company to put a stop on any further payments being taken from my account and credit card company claiming a refund on my behalf. I suggest anyone having similar problems does the same.”

Helpful Report

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

“Haven't even recieved my box and it's nearly the end of the month January.. I paid in early December they said it will come January... erm where?”

Helpful Report

We are sorry hear that you are unhappy with your experience. Please contact our customer service team at customerservice@cohorted.co.uk who can resolve this problem for you immediately.

“Selected products sent in the box were awful, especially if you're paying £35”

Helpful Report

We are sorry hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

“After several emails back and forth regarding 2 outstanding boxes we were promised both. We are still waiting.....”

Helpful Report

We are sorry to hear that you are unhappy with your experience at Cohorted. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you to ensure that your beauty box arrives with you.

“I subscribed to this box for two months about 5-6 months ago and I still have yet to receive either of them or any kind of response after at least 10+ attempts nor any kind of refund!!!! I'm have lost about $100 with them and I am so upset. I live in the US and they should not offer subscriptions to those living in the US if they can not fulfill them nor make any attempt whatsoever to resolve any kind of issue with someone from the US! They have such poor quality of service and I would not recommend this box to anyone.”

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“Absolutely poor service. The worst service ever. Box always comes late. They never respond to emails. Everytime you send an email, you get an automated email sayin they're busy and will get back quick. But they never do. I have sent about 20 emails and recieved 20 automated emails back since early dec 2016 but not even 1 reply. I cancled my subscription in december including January 2017. I got refund for January. I returned my decembers box aswel which i was told i will get full refund after receiving the box. Box has been delivered to their returns address i have signed proof of receipt at delivery. Its been over 4 weeks stil not got my refund. They're not responding to any emails or answering any calls. Now im trying to delete my account from the website but unfortunately they don't have an option on there to delete account. Please stay away from this. Its a scam! Theyr nt even worth 1 star.”

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“Well worth the money! All the items were great and it's nice to be able to try new products like the Ovali brushes. The mascara was different to the one advertised, but the one I received was MAC so no complaints here! I really liked that you could see what you were going to get, but I agree with other subscribers that it would have been nice to chose which eyeshadow palette to receive.”

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Thank you for your feedback Nina :)

“As my first box, I was pleasantly surprised as I didn't know what to expect. Like many of the other reviewers, I was slightly underwhelmed by the Nars palette as I was hoping to get the UD one instead, but the rest of the box contents were fabulous, especially the MAC mascara which has become my new favourite!”

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Thank you for your feedback :)

“Loved the brands and products in my first box however the lipstick shade didn't suit me.”

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Thank you for your feedback Kara :)

“Was my first time buying from this company and I loved the UD pallette and Bobbi Brown bronzer! Was not disappointed”

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Thank you for your feedback Jayne :)

“I was a little bit disappointed with NARS palette, as I was hopping to get UD one. Otherwise it was a good box.”

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Thank you for your feedback Nadia

Cohorted is rated 4.2 based on 2,452 reviews