Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,457 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service, they take weeks to respond (even on Facebook messenger). I had an issue with one of the products in my beauty box, I sent it back, as told to by the customer service team when I complained. They told me they would be sending me two items in replacement which would be equal to the price of the item I sent back. Weeks went by with no reponse from the cohorted team despite persistent messages via both Facebook and email. In the end they finally told me they were going to send out the items. I received the parcel today which only contained one of the items (a Mac mineralise skin finish) in a completely different colour to the one promised me. I'm so disappointed with the quality of cohorted's customer service. Furthermore the beauty box has gone completely downhill with them now repeating products from previous boxes. The almost doubling in price of the box when it became a subscription has not increased its value at all.”

Helpful Report

“Unfortunately I have found customer service to be uncommunicative at best and sown right unhelpful once they chose to respond. Initially i had an issue related to the billing of the beauty box. I did not realise the took payment so far in advance and then queried this with them. I received no response to my initial request and sent an additional follow up a week or so later which I did receive a response to. In this response they chose to cancel my subscription - despite - my specific statement that I did not wish this to happen. I responded to this and asked them not to cancel the subscription as I did not want this to happen. I received no response to this after 4 days and followed up with a question to find out what was happening and I have received no response to this to date. I appreciate that in part this was my fault for not clarifying the billing cycle prior to subscribing but the lack of response and ignoring my requests is inexcusable. I do understand that when busy turn around for a response can take longer however I feel that I have been more than patient in trying to reaolve what should have been a simple query made over complicated by the customer service acting without acknowledging the customers concerns or asking how they would wish to proceed. The one box I did receive was disappointing at best as one of the main products it contained was one I had already received when contorted was doing the boxes without the subscriptions. However that is a matter of personal taste and my rating is primarily based on my customer service experience. At the moment I do not know if I have an active sub, a cancelled sub or what is going on due to the lack of communication. To be honest the customer service has put me off wanting to make any future purchases beauty box related or not.”

Helpful Report

“Fab products at an amazing price. All full size products from top brands. The box included Bare Minerals Moxie lipgloss in Hypnotist which is incredible and looks as good on and it does in the pot. I usally pay £15-20 for the lip gloss alone so the box really is fantastic deal. I would look to buying the other products in the future too.”

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“Amazing beauty box - excellent value for money - only wish I'd ordered more than one!”

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“I'm new to the world of beauty boxes and decided to try out a few of those with the best reviews. I was not disappointed with the Cohorted box. Comprising mainly full size luxury beauty items (nars lip moisturiser, Mac lipstick, two faced bronzer/blush and compact, nars makeup brush, moisturiser, face mask, foaming shower gel, with a couple of sample sizes as well ). I was very impressed with the quality and quantity. I'm an older mother to two small boys and I work from home so beauty isn't high on my radar. So while i thought this box was fab, It's not something I would subscribe to on a monthly basis. It is perfect for someone who regularly wears makeup and let's to check out new products but for someone like me who dips in and out of a beauty regime, a box every three months is perfect.”

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“Great products, love their beauty box service”

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“Perfect products, beautiful packaging, excellent service, I'm very happy Thank you”

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“My box was perfect best box on the market, What isn't perfect is cohorted taking double payment each mother £70 And very reluctant to refund 3 months in a row this happened to me, if I hadn't noticed that would have been £105 more they would have taken. Not a single aplogy, for the3rd month I'm struggling to get my refund Don't run a business if you can't deal with customers”

Helpful Report

“loved Decembers Mac Rebel especially.”

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“This was my first Cohorted subscription box, which I ordered based upon the sneak peak of the Too Faced blush/bronzer. I was really impressed with the communications I received from Cohorted about my order, and also with the contents of the box. While at £35 the Cohorted beauty box is one of the most expensive on the market, it's more than worth it when you consider the value of the products. I received a Too Faced blush/bronzer (which is difficult to find in the UK), two Nars products (concealer brush, and moisturising lip tint) and a MAC lipstick. My only slight criticism would be that the lipstick isn't a shade that I'd use very often as it's quite dark, however it can be lightened by either applying with a brush to get a thinner layer or combining with another product. Really looking forward to January's box, thank you Cohorted!”

Helpful Report

“Decembers box was absolutely fantastic and well worth the money. I'm excited for January's and if you want to see what's inside, I did a full review on; http://www.frannymac.com/2015/12/first-impressions-cohorted-beauty-box.html”

Helpful Report

“Am so pleased that cohorted started with monthly subscription. . Absolutely love all the products, December box was amazing too faced blusher which I always wanted. Also mac and nars. I think all the products altogether is worth it for £35... can't wait for January box. I hope to get options to choose my fav product in the future boxes.”

Helpful Report

“I recently tried to purchase an item, a Chanel lipstick. The order was cancelled with no explanation. When I contacted customer services they didn't respond to my query. I got my money back which was good. They don't seem to care about their customers and keeping up good relations. I have unsubscribed from their newsletter and will not be purchasing from them again.”

Helpful Report

“Decembers box was absolutely beautiful! The MAC lipstick was to die for! I loved that it was a fairly universal shade and compliments my very pale skin perfectly. The too souls mates was absolutely lovely to use! I was worried the bronzer would be slightly too yellow for my skin but it actually makes a beautiful contour colour. I'm so impressed with my nars brush I've actually looked online for more of their collection. Loved the little perfume sample. The nars lip balm is a slightly little bit light in colour for my liking but the slight shimmer is lively so I'm making it work!! Thank you cohorted and that you TSNC!!!”

Helpful Report

“I was delighted to be able to subscribe rather than have to remember every month to battle to get a box. The £35 is significantly more expensive than other boxes I've tried. However when my first box arrived in November I was quite delighted. The concealer palette was just great and the cargo eyeshadows whilst not really my colour, made my 16 year old daughter's day. December's box I felt wasn't quite as good, but I'm still looking forward to January's. I've found that nothing is wasted, if it's not for me, it quickly gets tried out by my daughter and her friends. My only minor complaint is the lack of information card in this month's box, but that's not the end of the world.”

Helpful Report

“I subscribed to Cohorted Beauty box for 2 months and I've recently cancelled my subscription. I feel that this subscription was more affordable for me at £20, rather than the £35 per month you have to pay now. Although most products are high-end quality choices, I have been unhappy with the selection. In the November box I received 2 nail polishes by Nails Inc. which were both very thin. A perfume sample. A face palette that didn't match my beauty profile (that I submitted on the website). A bare minerals product that has been (rightly) slated by other reviewers. An eyeshadow palette by Cargo Cosmetics. The only good product in there was the eyeshadow palette. In December's box I received yet another perfume sample, one unexceptional NARS product and one better NARS product, a MAC lipstick that I already own (not their fault, I know), and a blushing bronzer by Too Faced. The Too Faced product was the only thing I liked in that box. Paying £35 for the risk that I will only like 1-2 things in the box, I'd rather keep that money and spend it on make-up I actually want. That risk was only worth me taking when the box was £20. Another problem is that Cohorted's customer service is almost non-existent. I can't find a number to call, so I have to either email or tweet them. Either way, I never get a reply.”

Helpful Report

“I have been subscribing to beauty boxes for a while now, and was looking to try and new subscription box when I stumbled across the cohorted website. At first I thought £35 was perhaps too much money to spend on one box, however when I received this months box (December) I was blown away with the products and the quality of them. At £35 it is a steal and is by far the best subscription box out there!”

Helpful Report

“I love receiving cohorted beauty boxes as they contain fabulous items. I have cancelled my subscriptions to other beauty boxes as cohorted is far superior. The too faced blusher was amazing and gives a healthy glow. The Nars lipstick was ideal for me and the Nars brush is brilliant. The MAC lipstick is a beautiful colour for nights out and the perfume is breathtaking. Highly delighted as always”

Helpful Report

“I did write a review before but felt the need to change the rating. I already had the white subscription but after seeing the sneak peek for the December box (two faced bronzer) I signed up the black box. My box was dispatched when they said it would be it arrived very quickly and the contents was just amazing.I new before hand you always paid a month ahead I signed up on the 30th nov was charged again on the 01st dec and will be charged again on the 01St of Jan before I recieve the January box little bit of a bummer but the actual contents I suspect to be in the box out weighs paying for 2 boxes before you recieve it”

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“I have gotten two boxes so far: November and December and I have absolutely loved both of them. I cannot believe there are full sized high quality branded items in the boxes! It's such a nice way to try new items cheaply. And the delivery is very consistent in the UK.”

Helpful Report

Cohorted is rated 4.2 based on 2,457 reviews