Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love their boxes. It is really well presented and the products inside are usually very impressive too!”

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“the box was good, but not the best one. I think my favorite item was the CIATÉ LONDON GLOW-TO ILLUMINATING BLUSH but the Complexion Glowing Palette by Bellápierre Cosmetics is also really good. I think I would love to have more products for the body.”

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“Love the Belle Pierre contour and highlight palette and the Doucce mascara is fab! The lip tint and gloss are long lasting but the colour doesn't suit ???? The ciate blush is very pretty but not much of a highlight to it.”

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“Gives a variety of high end products and shows new brands”

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“I look forward to receiving the specially selected items which I would not have normally chosen. I loved the blusher with the highlights. Beautiful. X”

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“The palette in last months box was incredible! ????”

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“It's like a surprise present and I loved getting new products to try”

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“customer serves was great I had a couple of inquiries and both were sorted quickly”

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“If I could give zero stars I would. Never answer the phone. Don't respond to messages. Royal Mail say they have no notification of the beauty box that Cohorted say they despatched 3 days ago. Now paid for 2 & received nothing. Avoid.”

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We are sorry to hear this. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please Email our customer service team at customerservice@cohorted.co.uk who will find the whereabouts of your beauty box.

We are sorry to hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. However, we do apologise for the delay here. We have contacted our customer service team who will get in contact with you and help get your issue resolved.

“Very disappointed with the fact that you pay for two boxes in advance, but "apparently" you only receive the first one up to the 15th of the month, today is the 13th and there are no signs of delivery arriving anytime soon. So I have paid for two boxes in June, today is mid-July and I haven't received even one ... not to talk about the VERY delayed customer service. When you pay £35 for a subscription box you expect good customer service and luxurious service, this couldn't be far from the truth - if I had read the reviews, I would not have signed up for this at all ... canceling my subscription right away. SHOCKING.”

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We’re sorry to hear that you are unhappy with your experience Giovana. We appreciate your feedback and apologise for your recent disappointment Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June, then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. Please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help assist you and get your problem solved immediately.

We are sorry to know you feel this way Giovana. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. We dispatch all of our subscription boxes between the 5th & the 10th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service, However, we do apologise if you received your beauty box late. Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

“Cohorted have no customer services from what I've found. You pay a month in advance, like another reviewer there was a point were I'd paid for two boxes and recieved nothing, at that point I was keen to find out exactly what was happening. You receive your box around the 12-15th of each month and pay a month in advance. June's box however was a let down for products, and I've never received any other sample products in box like you get with other cheaper monthly subscription boxes. I was hoping for superior service and products for the price, I got neither.”

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We’re sorry to hear that you are unhappy with your experience at Cohorted Elaine. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. However we are very sorry about you receiving your beauty boxes so late. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“would of give zero stars if could ,Got my June box they took money out off my account in June for July box but haven't sent it friends have all had emails to say they where shipped yesterday the 7th July .. i want my box or a refund terrible company would never off bought off them if i had off read others people comments...”

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We’re sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in May, then your first box will be delivered in June. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your payment in June was for the beauty box in July. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

We are sorry to hear this. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in June then your first box will be delivered in July. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please email our customer service team at customerservice@cohorted.co.uk who will resolve this issue for you.

“Paid for 2 boxes already and not even received 1. Emailed them asking for the 2 boxes, and still no reply (2 days now) I will cancel immediately after I've got the boxes. Bad customer service, and I don't like the fact there is no phone number to call. They are in control of all of this and we have no choice...we just sit and wait...how bad is it that!?”

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We appreciate your feedback and apologise for your recent disappointment Andrew. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

We are sorry to hear that you are unhappy with your experience at Cohorted Andrew. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in May then your first box will be delivered in June. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please email our customer service team at customerservice@cohorted.co.uk who will resolve this issue for you.

“I started my subscription on may! I paid on May and got my first box on June! So if i cancel my subscription now would i still get august box? I already paid for may, june and july! So i only got the box on june and waiting for july!”

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Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in May, then your first box will be delivered in June. If you cancel your subscription you will still receive your beauty box in August.

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“Im not a member yet, just thinking of signing up, but the the few comments on customer service bothers me and potentially holds me back from signing up. That and the fact that only the positive feedback gets an acknowledgement on the feedback page is worrying.”

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We are sorry to hear this. We do try our best to get through every review. Please do contact our customer service team at customerservice@cohorted.co.uk who will be happy to help in answering any of your queries.

“Being that June was going to be my first box ever I was quite excited to open the box and see what I received, however, the book is the first thing I read which I then worked out was for May so all the products I thought I had, I didn't. The palette and lip creme I will definitely use but the rest not so much unfortunately!”

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We appreciate your feedback and apologise for your recent disappointment. We are sorry to hear that you received the incorrect booklet. Please do contact our customer service team at customerservice@cohorted.co.uk to get a Brand new one dispatched to you,

“The products are good but the service isn't great. The brochure that comes with the products always has gramatical errors in and in this month's (june) box I received the brochure from last month's box... could be a much better all-round service.”

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Thank you for your feedback. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

“Amazing value and I get to try new products that are amazing! You really get MORE than your money's worth with this box and I love it SO MUCH!”

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“Everything i receive is to my taste and i love surprises!”

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“The red lipstick was excellent, except I wear red lipstick only once every few years, so... the bronzer is nice too. Not a fan of fruity lotions. Was my first box and am not sure if I will continue. Will try another month or two, I suppose.”

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We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Cohorted is rated 4.2 based on 2,452 reviews