Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked the high end products and some unusual pieces I wouldn't have bought myself. I also really like getting make up sponges etc to mix things up.”

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“I love to wait for a new box each month! Every single one of them was packed with amazing quality products ????”

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“I loved my last two boxes, but think it would be better if the colours could be matched more to your skin tone etc”

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“Beautifully presented box/leaflet and excellent contents- I have used every item!”

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“Everything in the box was tailored to me and completely useable.”

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“I was so pleased with all my stuff in the July 2016 box! Would like to see more NARS lip products .: )”

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“Subscription boxes contain high end, known brand make up”

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“got to try some new brands I hadn't heard of and some I had been wanting to for ages but haven't the money to buy the products”

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“Had abit of a misunderstanding when I first signed up at the end of May, as I had been charged double. Once at initial sign up and again on the 1st June. However it does in fact state in their terms and conditions that they work 1 month in advance, so my initial payment was for June's box and my June payment was for Julys box etc... I Have had excellent response from them when I had this problem and they happily explained this to me. I think a lot of the negative feedback is about being double charged.. people just need to read terms and conditions, that's what it's there for :). thank you Cohorted for your fab customers service.”

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“Dreadful customer service. Subscribed at the start of May and took payments for my June and July boxes, yet despite numerous emails and a customer service centre that never answers their phone have not yet received anything. They've essentially stolen £70 of my money..... not impressed!”

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“i have emailed 3 times now trying to resolve being double charged also in my first box there were items missing ...never had any form of response terrible service”

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“Customer service is non existent. I liked the beauty box itself mostly but some of its pretty old stock from years back and could include another item, plus I don't have faith in them as a company to improve or care about what they put out so I'm unsubscribing. Beware if you ever order anything from their site or need to sort out a problem as you can email a hundred times and never get a reply, although they are quick to take your money. Go elsewhere and use paypal so you can cancel any direct debits from leaving your account yourself as I wouldn't rely on Cohorted.”

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“already wrote a review rated 1* about over charging me, they eventually refunded £35 and cancelled my account and still had taken one lot of £35 which seemed weird to me when my account was cancelled and i asked for a full refund. so when i asked if i would still be getting the June box even thought my account is cancelled they said yes. 20th of June today and still no box!! i had to message them 3 times to get them to confirm they had even sent me a box. the first two times i asked them they said they had 100% sent me a box then the third time i asked they said they had no recall of me purchasing a box never mind one being sent out?? DO NOT SIGN UP TO COHORTED! i'm a makeup lover myself and thought this would be a good way to try out new things but overall they do take a payment when you sign up then a payment at the beginning of the following month too. do not recommend at all.”

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“Just received my first box, was a little misunderstanding but thanks to the fantastic customer service it was dealt with quickly. I don't know what all the fuss is about with the June box all products are amazing and well worth the money paid. Thanks again cohorted.”

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“I give them 0 stars because they cheated me took my £35 for one month 10 days later wanted to take another £35 i was like hold on i emailed them asking how come im paying £70 for one month its not worth payinging £70 for juat a beauty box and they ignored me i emailed them about 20 times again as a concered customer still no response until i just had to cancel coz i thought it probably is a scam website . It might work for 50% of the people but the rest it wont they will just cheat u i asked for refund never got one neither did i receive the beauty box i paid for so basically they just stole my money.they are very very wicked if i could give them 0 stars i would they are horrible”

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“Firstly, I have got to say the customer service is fantastic in my experience. I would advise emailing the customer service through the email link rather than through the website 'Contact' page. Within a few hours I had a friendly reply that put my concerns to rest. The lady who I was talking to asked if it would be better to talk about my needs through a phone call and she was very patient and understanding. My email was actually to do with an overdue payment- I was expecting Cohorted to fine me or charge me extra but they didn't charge me anything which I thought was very considerate. As a student I was relieved that they weren't going to charge me extra (although they could have considering the circumstances)... Also I would advise people to start reading the Terms and Conditions that are stated on the actual website. I was initially confused about being charged on the 1st of the month but it says clearly on the T&C that Cohorted will reschedule payments to the 1st even when you have ordered your first box at the end of the month. A lot of stuff like that is actually cleared up on the website, and there is an FAQ on there too. Overall, a great company!!”

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“As a profile was not completed, I was sent a self tanning product which is useless for my skin tone. Brands were poor and not high quality as well as colours for each product. Considering to unsubscribe!”

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“They over charge!!! They claim your subscription is one month in advance..... And at point of signing up they give you a date of when your payments are coming out and whe you will recieve your first box! You do get your first box when stated, however you pay the first payment as advised, BUT they take another payment in the same month all before you have even recieved a box!!!!! They don't tell you that on signed up, they state you pay the month you sign up and the. You won't get your be until next month as you pay in advance!!! That is true, BUT they do not state at any point they will bill you twice before you recieve a box!!! Next problem I have is I received my box.... But was so disappointed that (body shop) products was inside!!! High tend???!! The box was a joke for the money!! I then cancelled my subscription, and thankfully received an email to confirm this had been auctioned and they had refunded my second payment of £35! I was pleased they had responded and given my money back! I logged in to my account and cancelled my subscription! problem ALERT!! The following month they debuted my card with a further £35!!!! After my account was cancelled and without my permission!!!! I made x2 payments in April and cancelled and received a refund for the second payment as I had recieved X11 box.... But they then took a payment on 14th April!!!! It's a joke, and I have not had a box!!!! This is an absolute rip off, DO NOT USE!!!”

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“They have over charged me, they have taken £70 not £35. i subscribed for my first box on the 27th on may they took £35 which is fine. then on the 1st of June they took another £35 and they're not supposed to until the 1st of July now i have no response from anyone!!! Its not like its only £5 and when I'm only 18 on a low pay job with a car and everything to run i really cannot afford this.”

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“I originally ordered using a groupon voucher which cohorted overcharged me for. After resolving my first issue they tell me my first box will be the May box. I really liked the look of the February box so I ordered that as well. The person I spoke to said it would be despatched asap, I still haven't received that so I've asked for a refund as I'm fed up. I received the May box on Monday, it is the worst perfume I have ever smelt, you can get it for under£25. Not impressed with is so called high end fragrance box! Will never be ordering again !!”

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Cohorted is rated 4.2 based on 2,452 reviews