Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,452 Reviews

80 %

of reviewers recommend Cohorted

About Cohorted:

Cohorted brings the magic of product discovery online by connecting everyday beauty lovers with a taste for premium, to leading beauty brands that you can fall in love with, if not already… From our No1 premium subscription beauty box to our Limited-Edition curations, our team of beauty enthusiasts promise to bring you the best in beauty discovery for you to trial.

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customerservice@cohorted.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the boxes except for the July one which was just old stock and only worth the price I paid for the box. Discounts on Cohorts not as good as it used to be, not enough stock of some items xx”

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“very pleased with my box the only thing I didn't like was the st tropez tanning lotion as I don't tan and I will never use it.”

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“Great organisation fantastic communication, very customer focussed”

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“Didn't receive my order on time”

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“The parcel was delayed but I received a lovely email to apologise and a refund in points so I didn't mind at all! Wonderful customer service and now I can't wait for the box to arrive, thank you cohorted!”

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“I ordered for my first time - the July beauty box and a bobbi brown bronzer, which was cohorted at 50% off. The box was lovely and had four full sized products - costing £19.99 but the value was over £63. I adored every one of the products and would definitely order again. The bobbi brown bronzer however did not arrive, but this was fixed with one simple email to ask about its whereabouts and it was sent out to me but just delayed. The only thing is, to order the beauty boxes you have to be on the website already waiting at 6pm to get your order in quickly, because within the hour - they are sold out! So more stock is needed!”

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“Excellent products in July beauty box Lovely packaging Will definitely try to order future beauty boxes”

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“Customer service is rubbish!! Tried to contact 2 times through online contact form - no reply! E-mailed - still no reply. Website keep crashing - impossible to order. " orders cancelled without explanation. Item missing from the order. Still no reply!!! What is going on ?”

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“Lovely box, not quite as good as previous months but still good value”

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“extremely high quality packaging, products and services. boxes received a few days after order. The range of products was amazing and different. defiantly a repurchase. i ordered one for me and one for a friend and we both loved the products and the quality of the boxes..”

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“Fantastic beauty box and customer service. It'll be even better if it's easier to get through the phone lines.”

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“Omg the best beauty box ever! I have tried several beauty boxes and Cohorted is by far the best.”

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“Good value x”

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“Fast delivery and excellent packaging. Plus quality products at good prices! Can't beat it.”

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“The ONLY beauty box worth buying!!”

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“you sent out an old ail polish and palette from 2012? cmon guys just because you're making more boxes doesn't mean the quality has to drop”

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“Still waiting for my box to be delivered sent several emails all of which have been ignored then I get an email asking me to send back a duplicate box what a damn cheek not happy what a disastrous experience sadly still waiting for a reply I guess it's going to be a while longer yet”

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“Box arrived promptly and everything was well packaged. I was extremely impressed with the content of the box. It was of a much higher standard than other beauty boxes I have previously bought from other companies. I will definitely use everything in the box!”

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“Cohorted beauty boxes are amazing - 5 stars! Definitely best beauty boxes in the UK. It would be even better if you would offer subscription, i am sure that many girls would be interested in this. Unfortunately the customer service is the worst out of all companies that offer beauty boxes that i have ever experienced. I understand that you have limited number of boxes and the number of people who try to pre order them on the website must be crazy, but then why release 3 pre-orders at the same time if you know your website cannot handle it? On 1st may, when i tried to pre-order beauty boxes for May, June and July, the website kept crashing and showing errors (I know I was not the only one). I was lucky and after an hour added all three beauty boxes to my cart - May's, June's and July's. However in the checkout i realised that in error 1 June's and 2 July's boxes were added and not the May box. After this i have tried to contact your customer service on Instagram (twice) and emailed a few times, it has been 2.5 months now and still no reply... I wanted to exchange one July's box or get a refund, after i had no response and received 2 July's boxes i just gave one to a friend. However i have seen that some other girls received used/broken products in their boxes and could not reach customer service either, and this must be really frustrating! I am not sure whether i will continue to order your beauty boxes - they are amazing but the hassle with customer service might not be worth it... What if it is broken/missing and there is no one you can contact? It just looks like they don't care at all, and after receiving a number of emails still don't bother to reply? I hope you can sort this out and i wish you all the best in the future! x”

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“A delight to open and discover!”

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Cohorted is rated 4.2 based on 2,452 reviews