Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.73

4.7 Rating 6,923 Reviews

94 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Josh sorted a dodgy mail that had got past Mimecast. Cobweb + Mimecast are a strong safety IT combo”

Helpful Report

(Support) - Posted 7 months ago

Hi Ash, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom. Kind regards Cobweb

Posted 6 months ago

“Very effect support! Thanks”

Helpful Report

(Support) - Posted 7 months ago

HI Chris, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom. Kind regards Cobweb

Posted 6 months ago

“Quick response.”

Helpful Report

(Service Addition) - Posted 7 months ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 6 months ago

“Speedy action, thank you”

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(Support) - Posted 7 months ago

Hi Simon, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb and thank you for your custom. Kind regards Cobweb

Posted 6 months ago

“Prompt service setting up a new Direct Debit and dealing with a payment query”

Helpful Report

(Support) - Posted 7 months ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kindest regards Cobweb

Posted 7 months ago

“Big thank you to Andrew Sharpe for your help”

Helpful Report

(Service Addition) - Posted 7 months ago

Hi Carolyne, We are glad Andrew was able to assist and thank you for your feedback. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 7 months ago

“Fantastic support, thank you”

Helpful Report

(Support) - Posted 7 months ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 7 months ago

“Always accomodating and willing to help with any issues”

Helpful Report

(Support) - Posted 7 months ago

Hi Andrew, Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Kind regards Cobweb

Posted 7 months ago

“Terrible support.”

Helpful Report

(Support) - Posted 7 months ago

Hi, Thank you for your review. We’re very sorry to hear your experience hasn’t met expectations on this occasion. Given your feedback, your ticket will be reviewed and we’ll be in touch shortly.

Posted 7 months ago

“Great Servoce”

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(Support) - Posted 7 months ago

“I recently had the pleasure of working with Alex to resolve some technical issues with Microsoft 365, and I am absolutely thrilled with the experience. From start to finish, Alex demonstrated an exceptional level of expertise, patience, and dedication that went above and beyond my expectations. Right from our initial interaction, Alex's deep understanding of Microsoft 365 was evident. He quickly assessed the issues I was facing and offered clear, concise explanations that made even the most complex concepts understandable. His ability to translate technical jargon into layman's terms was incredibly helpful, ensuring I felt informed and confident throughout the troubleshooting process. What truly set Alex apart, however, was his unwavering commitment to resolving my issues. He was incredibly patient, taking the time to walk me through each step. No question was too small, and no problem too big. His friendly and approachable demeanor made the entire process feel like a collaborative effort rather than a frustrating tech support call. Thank you, Alex and the Cobweb Support team for your excellent assistance as always!”

Helpful Report

(Support) - Posted 7 months ago

“Many thanks Alex”

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(Support) - Posted 7 months ago

“Great service always!”

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(Support) - Posted 7 months ago

“Clever Cobweb Tech Spider, Josh, sorted an Outlook add-on crash issue ina matter of seconds. Nevrr let go of the IT thread when it comes to solving MS Tech issues. Climbo-on Josh CTS!”

Helpful Report

(Support) - Posted 7 months ago

Hi Ash, We really appreciate your feedback, thank you. We are very glad to hear you were happy with the service provided by our clever arachnid Josh Please let us know if there is anything else we can help you with while we continue to build our webs. Have a great day! Kindest regards Cobweb

Posted 7 months ago

“Wonderful service”

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(Support) - Posted 7 months ago

Hi James, That's really good to hear - thank you for your review and feedback. Kind regards Cobweb

Posted 7 months ago

“Rang up Cobweb having been faced with a technical problem that meant I couldnt access my work emails. I got the ABC over the phone of how to sort it out and am extremely relieved. The support was patient and calm which was just what was needed.”

Helpful Report

(Support) - Posted 7 months ago

Hi Celine, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 7 months ago

“The Cobweb Team are always so responsive and pleasant. A pleasure to deal with especially Mitchell and Marc!”

Helpful Report

(Support) - Posted 7 months ago

Hi Nicola, We really appreciate your feedback, thank you. We are very glad to hear you were happy with the service provided by Mitchell & Marc. Please let us know if there is anything else we can help you with. Have a great day! Kind regards Cobweb

Posted 7 months ago

“Andy was so helpful and was always on hand to have a call with him. His a asset to the Cobweb team. Please can you pass on my thanks for his support and patience. Thanks Rach”

Helpful Report

(Service Addition) - Posted 7 months ago

Hi Rachel, We really appreciate your feedback, thank you. We are very glad to hear you were happy with the service provided by Andy Please let us know if there is anything else we can help you with. Have a great day! Kind regards Cobweb

Posted 7 months ago

“great prompt assistance given & solved my problem”

Helpful Report

(Support) - Posted 7 months ago

Hi Steve, Thank you so much for taking the time to write a review. We will use this feedback to ensure we constantly strive to improve our customer service. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 7 months ago

“Always provide knowledgeable and courteous support.”

Helpful Report

(Support) - Posted 7 months ago

Hi Andrew, Thank you so much for taking the time to write a review and are glad this has been resolved to your satisfaction. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 7 months ago

Cobweb is rated 4.7 based on 6,923 reviews