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Cobweb Reviews

4.7 Rating 6,921 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Successful”

Helpful Report

(Support) - Posted 1 month ago

Hi Margaret, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 month ago

“Ronny at Cobweb swiftly sorted a malicious mail issue”

Helpful Report

(Support) - Posted 1 month ago

Hi Ash, Thank you for your review. I am pleased that Ronny was able to help fix your problem. A very clever spider at chez Cobweb. Kind regards Cobweb

Posted 1 month ago

“Thank you for your help!”

Helpful Report

(Support) - Posted 2 months ago

Hi Paola, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 month ago

“Very good and efficient thank you for pre-empting our requirements.”

Helpful Report

(Support) - Posted 2 months ago

Hi Amanda, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and for your feedback. Kind regards Cobweb

Posted 1 month ago

“Great service from Elliot, very responsive and explained fully.”

Helpful Report

(Support) - Posted 2 months ago

Hi Emma, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Elliot and for your continued custom over the years. Kind regards Cobweb

Posted 1 month ago

“Always great customer service. Very quick and efficient”

Helpful Report

(Support) - Posted 2 months ago

Hi Phillip, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided and thank you for your feedback. Many thanks Cobweb

Posted 1 month ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 2 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 month ago

“speed and knowledge of the subject.”

Helpful Report

(Support) - Posted 2 months ago

Hi Luis, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 2 months ago

“Great support from Chris.”

Helpful Report

(Support) - Posted 2 months ago

Hi Kevin, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Chris and thank you for your feedback. Kind regards Cobweb

Posted 2 months ago

“Was actioned in time.”

Helpful Report

(Support) - Posted 2 months ago

Hi Karina, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our sales and support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 2 months ago

“Savannah in finance was competent, solution-driven, available and followed up on my requests. She single handedly restored my faith in Cobweb, which was waning after some dubious encounters with support assistants. Thanks for all your help Savannah!”

Helpful Report

(Support) - Posted 2 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 2 months ago

“too slow and painful as a process, why does it always take days and need approval for such simple amendments”

Helpful Report

(Support) - Posted 2 months ago

“A most brilliant company. Contrary to the general low level of response/ service, being experienced personally and with friends and colleagues with uk companies COBWEB always excels!!!!! Prompt responses, attentive knowledgeable agents. Always a pleasure to deal with them.”

Helpful Report

(Support) - Posted 2 months ago

Hi Barry, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 2 months ago

“Having been unable to access emails for 48 hours, thanks to Marc in support, I am now back up and running again.”

Helpful Report

(Support) - Posted 2 months ago

Hi Andrew, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Marc and thank you for your feedback. Many thanks Cobweb

Posted 2 months ago

“I'm grateful to Cobweb for pursuing this issue with Microsoft. However, we did get off to a rather slow start especially as I'd gone to the trouble of enlisting the support of a good friend who is an IT consultant who works with Microsoft products. He was able to perform a number of tests plus log in from a separate PC in a different location and came up with some useful hints as to where the fault might lie. It seems that once Cobweb handed the problem over to MS in India the issue ground along having been cascaded to a specialist team. Although the fault seems to be rectified MS are being rather coy about explaining what caused the issue and whether it was more widespread. I'm disappointed that CS aren't more enthusiastic to learn what went wrong in order to broaden their knowledge base.”

Helpful Report

(Support) - Posted 2 months ago

Hi Chris, We are sorry we didn't meet expectations on this occasion and we will review the case as part of our continuous improvement programme. Thank you for your feedback. Kind regards Cobweb

Posted 2 months ago

“I pay for tech support that couldn’t be provided, I went to Microsoft who resolved and added the DNS records at no cost”

Helpful Report

(Support) - Posted 2 months ago

“Excellent service. Friendly, efficient and solved the problem. Thank you to Marc”

Helpful Report

(Support) - Posted 2 months ago

Hi Liz, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Marc. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 2 months ago

“Extremely quick & comprehensive follow-up which ultimately resulted in a phone call and remote access to resolve the issue. Top notch!”

Helpful Report

(Support) - Posted 2 months ago

Hi Mark, Thank you - we are pleased you were happy with set up service provided. Please do let us know if there is anything else we can help you with. Many Thanks Cobweb

Posted 2 months ago

“Great support!”

Helpful Report

(Support) - Posted 2 months ago

Hi Tsvetelina, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and offer the best support to our customers. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 2 months ago

“Very responsive support. Thank you!”

Helpful Report

(Support) - Posted 2 months ago

Hi Lianne, Thank you for your review, we are very glad to hear you were happy with the service provided. If there is anything else, we can help you with then please do contact us. Kind Regards Cobweb

Posted 2 months ago

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Cobweb is rated 4.7 based on 6,921 reviews