Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.73

“Ronny was blinking brilliant. I was close to tears with the frustration of it all ! He was friendly, professional, informative and never patronising. A credit to your Cobweb support team. THANK YOU”

Helpful Report

(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 months ago

“Excellent and prompt”

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(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind regards Cobweb

Posted 9 months ago

“very nice man and very helpful 5*”

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(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 months ago

“Very thorough and very good as it was a long process”

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(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 months ago

“From the outset, the team demonstrated a high level of professionalism and commitment to ensuring a smooth transition. The onboarding process was seamless, well-organized, and tailored to our needs, making it easy for us to get up to speed quickly. Support throughout the process was exemplary, every inquiry we had was met with prompt, knowledgeable, and friendly assistance. The team's responsiveness and dedication to resolving issues significantly enhanced our overall experience. We couldn't be happier with the level of service provided and look forward to a continued successful partnership.”

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(Service Addition) - Posted 9 months ago

Hi, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 9 months ago

“So, I emailed asking Cobweb to set up a new employee and nothing happened, but they managed to send me an email asking for a review…. not sure what they’re expecting me to say…”

Helpful Report

(Support) - Posted 9 months ago

Hi, Thank you for your review. Given your feedback, we will review your ticket and call you to check this has been resolved for you. If you would like to provide any further feedback, please contact us at customerrelations@cobweb.com. Kind regards, Cobweb

Posted 9 months ago

“Ronnie sorted a recurring Microsoft 365 account authentication conflict very swiftly allowing me to continue with my work. There are very clever IT Spiders chez Cobweb!”

Helpful Report

(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind regards Cobweb

Posted 9 months ago

“Call was answered promptly, I was given clear instructions on what I had to do at my end and the works at the Cobweb end were completed quickly. The response exceeded my expectations”

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(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 months ago

“Absolutely brilliant service from Ronny So patient and kind and supportive Just wonderful support after Apple was useless Thank you Ronny and Cobweb”

Helpful Report

(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 months ago

“Speedy service”

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(Support) - Posted 9 months ago

Hi, Many thanks for your review and five-star review. Kind regards Cobweb

Posted 9 months ago

“What an absolute pleasure to be helped out today by your technician- just pleasant, very knowledgeable and patient. Other service providers could well learn an awful lot from this gent. Overall, massively satisfied and thank you for sorting my issues out!!”

Helpful Report

(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 months ago

“The support I received today was first rate - the problem explained to me (and I am not that technically gifted) clearly and the solution put in place with a minimum of fuss but also very quickly Back up and running far more quickly than I had expected. Also have some lasting solutions to the problem I had faced.”

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(Support) - Posted 9 months ago

HI, Thank you for your review. If you would like to discuss further, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 months ago

“The support and expertise is great. It is my 2nd or 3rd time working with Rory and he has been of great help.”

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(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 9 months ago

“Fast service”

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(Support) - Posted 9 months ago

Hi Lynsey, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 9 months ago

“Very good support from the team at Cobweb as usual!”

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(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 9 months ago

“v good - issue resolved”

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(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 9 months ago

“Tricky MS Account authentication request. Might have been a Trojan. Michael Foster sorted this adeptly. Clever IT spiders chaz Cobweb do it once more!”

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(Support) - Posted 9 months ago

Good Morning Ash, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Michael. Please do let us know if there is anything else we can help you with. Kind regards Cobweb Arachnids

Posted 9 months ago

“Top notch support from Ronny. Resolved in a couple of minutes - even though it was an odd one! Thanks guys.”

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(Support) - Posted 9 months ago

Hi Richard, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Ronny and for your continued custom over the years. Kind regards Cobweb

Posted 9 months ago

“Good ! great job”

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(Support) - Posted 9 months ago

Hi Varun, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 9 months ago

“Super quick response, issue resolved immediately, love it, can't ask for more!!”

Helpful Report

(Support) - Posted 9 months ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 9 months ago

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