Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Fareham
Rating: 4.73

4.7 Rating 6,789 Reviews

94 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient”

Helpful Report

(Support) - Posted 8 months ago

Hi Trevor, Thank you for your review - we really appreciate your feedback. Please let us know if there is anything else we can help you with. Have a great day! Kindest regards Cobweb

Posted 8 months ago

“Excellent thank you. Query answered within 10 minutes.”

Helpful Report

(Support) - Posted 8 months ago

Hi Paul, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and for your feedback. Kind Regards Cobweb

Posted 8 months ago

“Great speed of understand and resolution of our issue. You made our experience effortless.”

Helpful Report

(Support) - Posted 8 months ago

Hi Duncan, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 8 months ago

“Recently had the pleasure of working with a fantastic IT technician from Cobweb for our email reconfiguration and domain registration issues at Solent Groundworks. The service was exemplary - not only was the technician highly knowledgeable and professional, but the efficiency and responsiveness of their support were beyond expectations. Their friendly demeanor and expert guidance made the entire process seamless. It's clear that Cobweb values customer satisfaction and technical excellence. Kudos to the team for their outstanding support. Highly recommend Cobweb for anyone in need of reliable and expert IT services!”

Helpful Report

(Support) - Posted 8 months ago

Hi John, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kindest Regards Cobweb

Posted 8 months ago

“Great support”

Helpful Report

(Support) - Posted 8 months ago

Hi James, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb over the years and thank you for your custom. Kind regards Cobweb

Posted 8 months ago

“Great support from Cobweb as usual”

Helpful Report

(Support) - Posted 8 months ago

Hi Abdul, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 8 months ago

“all good thanks nice polite la”

Helpful Report

(Support) - Posted 8 months ago

Hi Ian, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 8 months ago

“Sorted out problem quickly”

Helpful Report

(Support) - Posted 8 months ago

Hi Amreek, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Kind Regards Cobweb

Posted 8 months ago

“As always a prompt response and a fix applied Job well done”

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(Support) - Posted 8 months ago

Hi Andy, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 8 months ago

“Odd e-mail cleanly secured by the clever spiders at Cobweb”

Helpful Report

(Support) - Posted 8 months ago

Hi Ash, That's really good to hear - thank you from the Cobweb Spiders for your review and feedback. Kind Regards Cobweb

Posted 8 months ago

“Great service, very knowledgable on the subject”

Helpful Report

(Support) - Posted 8 months ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 8 months ago

“Fixed problem fast - many thanks”

Helpful Report

(Support) - Posted 8 months ago

Hi Lynsey, Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Kind regards Lisa

Posted 8 months ago

“The service from Michael was excellent, I'd previously received mixed messages about this sort of query and a mixed level of service from Cobweb advisers, but he helped me work through the query and explained everything brilliantly. Then he got it done efficiently too. Thanks!”

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(Support) - Posted 8 months ago

Hi Steve, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by x and for your continued custom over the years. Kind Regards Cobweb

Posted 8 months ago

“Very prompt answer first thing on Monday morning. No bots involved. Polite and quick response. Problem solved in 15 mins. Excellent.”

Helpful Report

(Support) - Posted 8 months ago

Hi Edward, Thank you for your kind words, we're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 8 months ago

“Thank you good service”

Helpful Report

(Service Addition) - Posted 8 months ago

Hi, Many thanks for your review and five-star review. Kind regards Cobweb

Posted 8 months ago

“I received an email from a newly appointed client liaison in which he requested time to have a telephone conversation, as a result of some work that we were having done to our website. I thought it would be helpful to speak to him regarding the use of the various platforms that are involved with our emails. Without reference I received an apparent automated response copying in the help desk. Regarding a fault I had apparently encountered! All that was required was phone call as requested, initially by your client liaison and subsequently by me to gain clarity on my options !”

Helpful Report

(Support) - Posted 8 months ago

Thank you for your honest feedback, we're sorry to hear your experience didn't meet expectations. As part of our commitment to constantly improve our services, your comments have been passed on to our Customer Account Management team, who have taken your comments on board. I understand you received a call from us on Friday, however if you have any further queries or feedback regarding this, please let us know on customerrelations@cobweb.com and we'll be happy to help you.

Posted 8 months ago

“Friendly, helpful, efficient and solved my problem quickly (and didn't make me feel stupid)”

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(Support) - Posted 8 months ago

Hi, Many thanks for your review and five-star review. Kind regards Cobweb

Posted 8 months ago

“Problem solved!”

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(Support) - Posted 8 months ago

Hi Jon, Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Kind regards Cobweb

Posted 8 months ago

“Resolved the problem. thanks”

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(Support) - Posted 8 months ago

Hi Lynsey, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 8 months ago

“Fast and effective - thanks”

Helpful Report

(Support) - Posted 8 months ago

Hi Lynsey, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kindest regards Cobweb

Posted 8 months ago

Cobweb is rated 4.7 based on 6,789 reviews