Hi.
We were very sorry to hear about the shipping issue. Unfortunately our warehouse team shipped out to the shipping address on the order before you had been able to reach out to let us know of the incorrect address. We are currently in communication with yourselves and the shipping company in order to get the issue resolved. Please do reach out to us at hello@cobbler-union.com if you have any further questions in the meantime.
Looking forward to hearing from you.
The Cobbler Union Team
“The Cobbler Union team is awesome. I bought my first pair of dress shoes with them and I wasn't sure of my size. Customer service was quick with responding and helped me with picking out the correct sizes. I ordered a half size to big and the exchange was very smooth. Everything worked out great!”
“Best shoes I’ve ever worn! The leather was soft, patina looked amazing, and very comfortable. Didn’t take long to break them in. Overall an amazing shoe and definitely worth every penny. In the future I will definitely be buying from Cobbler Union.”
“I have two pair of Cobbler Union shoes, double monkstraps and just recently a pair of the Smith Loafers in Brown Suede and I love these shoes, they are a work of art and the craftsmanship is second to none impeccable. The customer service is amazing, Adele is fabulous to work with, she's a pleasure. You will be pleased with all your choices.”
Dear Cory,
Many thanks for reaching out to us. As per our private communication, it appears the item was lost during shipment to you. We have refunded you as requested. Please accept our apologies for any inconvenience caused.
The Cobbler Union Team
“This is my first time ordering from you guys. The shoes were a perfect fit and very comfortable. I ordered the double monk strap in cognac first time having shoes like this. I recommended this shoe.”
“The Richard oxfords are very comfortable and look fantastic. Customer service went above and beyond. Will definitely purchase from Cobbler Union again.”
“Wrong style shoes sent. Shoe box mismarked. I ordered Richard which has laces. I got sent shoes with buckles ? Why ??
I tried giving a smaller company a chance. I should not have even tried to buy nice shoes
I’ll have to take time out of my schedule to go purchase cheap shoes from the local shopping mall that have laces.”
