“Best shoes ever, this is my fourth pair. Excellent quality threw out,love the fit,can’t wait until the next time I can sport other pair of theses shoes,Thanks”
“I bought 4 pairs of shoes/boots a few years ago. Returned because I had an issue with management. Would not let me buy until for some reason I could recently buy shoe care products. Why? I would like to buy shoes, I have had enough of Allen Edmonds. Be a good person and respond to this review. 484 619 7060. Jim Knipe”
“The experience was great, but I would not every shoe was available in my size. Although I understand these are difficult times in terms of supply. Thank you for a wonderful experience.”
“Outstanding product and service giving while I purchased my shoes, had the pleasure of meeting Santiago. If you in Atlanta stop by Ponce De Leon store”
Dear Dennis,
Many thanks for taking the time to share your review. I can confirm that your return pair was delivered to us yesterday and the exchange pair will be shipped asap. You should have received notifications during each stage of the return process. We'll reach out directly to check why you have not received them.
The Cobbler Union Team.
“Customer Services is (5/5) Overall Quality of the shoes are (4/5), mainly due to the soles. While they do look beautiful, rather than being real leather they are made of a material similar to cardboard (or at least that's what they seem to me). I am happy to see you using better soles like Vibram in some models but i think the best route for the more executive shoes would be to go with Rendenbach soles or soles of similar quality and brand recognition. Best of luck Daniel!”
“The quality of the shoe is second to none. I purchased the museum congnac fits perfect however the black pair same size 101/2 are to small and to tight. Very odd.”
“While I did get my shoes, eventually, the communication process left a lot to be desired. I made an internet order, with that order came the customary "track your order button". When I clicked on the button an error popped up. I waited a few days before calling to inquire about my order.
I was told the shoes were coming from Spain and that is a 7-10 business day transaction. Once the shoes arrived in Georgia, the shoes would be shipped to me. Unfortunately, the "track your order" feature never updated at all. I had to call repeatedly to get information about my shoes.
Even when I did call, it was hard to get people to answer the phone. I left voice-mails and I believe I had a response from one of them. Although the customer service person never said they were reaching out specifically because of the voice-mail.
I believe I emailed with concerns as well. I'm not sure if anyone from Cobbler Union responded to my emails. I checked my spam folder too.
Once I received my shoes, I called and asked for what products I should order to care for them. The phone connection was terrible (it wasn't the first time either). I tried to call back and the connection was still bad. I couldn't hear what products were recommended. I asked for an email with suggestions and, as best I can tell, I haven't received an email letting me know what products to use to keep my shoes in good condition.
I love the shoes and they're a beautiful product. I just wish my experience as a costumer matched the product I bought.”
Dear Sir,
Thank you for taking the time to share your review.
We are very sorry to hear that your experience did not live up to your expectations.
We pride ourselves on the excellent customer service we offer and it looks like the mark was missed.
I would like to mention that we have written several emails but they don't seem to be getting through.
I will be reaching out directly to you so that we can look into this further.
Thanks again for your review
The Cobbler Union Team.
