“I recently made a purchase from COBBLERUNION, and unfortunately, my experience with their customer service was less than satisfactory. After waiting for over a month with no updates on the shipping status, I reached out to inquire about my order. The first response I received was simply an explanation about a high volume of orders causing delays.
After waiting for an additional two weeks and still not receiving any updates, I contacted customer service again, only to be informed that the shoes I had purchased online were falsely advertised at a lower price and they would not fulfill my order. To add insult to injury, the compensation offered for this inconvenience was a mere $20 discount for my next purchase.
Overall, my experience with COBBLER UNION's customer service left me feeling frustrated and disappointed. The lack of transparency regarding the pricing error and the minimal compensation offered for the inconvenience only added to my dissatisfaction. I hope they can improve their communication and customer service practices in the future to avoid similar issues for other customers.”
“User friendly online order system, my shoes arrived on time, safely packaged and as expected. Shoes quality is top. My first impressions are very postitive, thank you Cobbler Union!”
“I am always impressed with the quality and fit of Cobbler Union shoes. We are fortunate to have a store in Atlanta. The fit is perfect and the comfort of the shoes is unmatched. I will continue to purchase shoes from Cobbler Union as other shoe makers have lost some of their skills.”
“I bought a pair of shoes, a matching belt, and various shoe maintenance supplies. The shoes were the wrong size, so I returned them the same day as received, unworn except to try on, and have yet to receive the replacement pair, and have no update on when these might be shipped.
The original order was badly packed, and the belt and shoe maintenance supplies fell out of the box in transit. Over $200 value. Apparently I will just be out these costs.
The customer service phone number on the website is no longer in service. Emails get cursory and unhelpful, if accurate, responses.”
“I own numerous pairs of cobblers union dress shoes mostly with the beveled waist and in cognac. I love them. I think I am up to close to 10 pairs. I have also purchased two for my 21 year old son who loves them as well.”
“I was very disappointed with my Cobbler Union experience and purchase. Shipping was slow and communications about the shipment's ETA were poor. The pair of shoes I had ordered ultimately arrived, but there were some small scratches and imperfections on the uppers--you need better quality control checks for your shoes. I will not be purchasing from Cobbler Union again.”
“Quality control is very poor. The right shoe inner sole is not properly glued. Both shoe have marks of wearing, plus the leather feel plasticky and cheap, same with the finition. The pair feels light like a sneaker, almost 200gramms lighter than a previous model bought on your website (Miquel uR)
This is my second and last order.
In my first order you have send me two trees shoe with big defects also.
At a price range of 400euros for a pair i expect a lot more. I've heard positive thing on internet about Cobbler Union, but as far as i'm concerned i'm very disapointed. American market is probably better treated.”
“The shoes are made with good material but the fit is not good.
they are wide in the middle. On top of that, if you try to return it, Cobbler Union won't give you the option for a refund to the original payment, only a store credit. Now, why would I purchase another shoe that won't fit? Very disappointed.”
