“I received my boots a few days ago and they are gorgeous. The museum finish is a conversation piece. Anyhow, the process was simple and painless. CU kept me in the loop the entire time. Good job CU!!!”
“I still haven’t received my black wholecut oxfords, but from the products I did receive I am satisfied, although I haven’t put the Francis shoes on yet. The one thing I was disappointed with is that my shoes didn’t have the brass nails on the toe cap of the sole like what was displayed in the picture. I would like to give more feedback after I wear the shoes.”
“My initial order had some minor issues. However, immediately after I pointed out the issues, I was contacted directly and an exchange was arranged. I must say, the replacement was much better in quality and I could not be more happy with the customer service I received. 100% happy and very excited to wear my new Oxfords 👞 👍🏼 great service !!!”
Dear Michael,
Many thanks for taking the time to share your comments.
This is certainly not what we expect of our shoes and we can assure you that this is an exceptional case. We are extremely proud of the quality of our shoes and boots which are made by craftsmen and women in Spain.
If you have any issue we invite you to reach out to us and we'll be happy to find a solution. Our team will be contacting you directly in the next 24h so that we may resolve this in the best way possible.
Best,
The Cobbler Union Team
Hi.
We were very sorry to hear about the shipping issue. Unfortunately our warehouse team shipped out to the shipping address on the order before you had been able to reach out to let us know of the incorrect address. We are currently in communication with yourselves and the shipping company in order to get the issue resolved. Please do reach out to us at hello@cobbler-union.com if you have any further questions in the meantime.
Looking forward to hearing from you.
The Cobbler Union Team
“The Cobbler Union team is awesome. I bought my first pair of dress shoes with them and I wasn't sure of my size. Customer service was quick with responding and helped me with picking out the correct sizes. I ordered a half size to big and the exchange was very smooth. Everything worked out great!”
“Best shoes I’ve ever worn! The leather was soft, patina looked amazing, and very comfortable. Didn’t take long to break them in. Overall an amazing shoe and definitely worth every penny. In the future I will definitely be buying from Cobbler Union.”
“I have two pair of Cobbler Union shoes, double monkstraps and just recently a pair of the Smith Loafers in Brown Suede and I love these shoes, they are a work of art and the craftsmanship is second to none impeccable. The customer service is amazing, Adele is fabulous to work with, she's a pleasure. You will be pleased with all your choices.”
