“I own several pairs of your shoes. They are quality made shoes. I made all my purchases at the Ponce City Market store. I recently ordered my first pair online. This was about 7 August 23. It’s 25 August 23 and I haven’t received my order. The only way you can contact anyone is through email. The number provided does not work. Until there is another brick and mortar store, this will be my last online order.”
“I bought a matching set - shoes, belt, and shoe trees - with the intention of wearing them to a wedding in the fall. I feel very confident that I got a good value for money.”
“I randomly stumbled on Cobbler Union doing a google search and I'm so glad I did. I was looking for a luxury loafer for my wedding, and was struggling with other companies. I ordered a pair from Cobbler Union, and could feel the difference in the quality of the shoe and the Leatherman. They fit my foot like a glove, and they look amazing.
After I ordered them, I saw that they went on sale for $80 cheaper than what I purchased them for. I sent Cobbler Union an email, and they instantly refunded me to match the sale price, no problem.
Great show, great service, would recommend to anyone looking for a great show!”
“I have numerous pairs of CU, the quality of the shoes for the price is remarkable. Received compliments for every single pair. The shoes get softer after each wear, the comfort is unparalleled, it is clear of any 'air sneaker' you may have. The two toned calf and suede leather boots are excellent, you will not find a pair that attract more attention than them. I wish CU brings back the hat collection from Lock and Co.”
“Bought Mustard Belt and Shoe - belt was the correct Mustard color, and the shoe was cognac color with a museum patina and brown patina tip. Created exchange...waited for the shoes to ship from Spain (again) no local USA stock. Shoe delivered and the same cognac museum patina. Tried to exchange online and the order could not be found. Called and was told 2 exchange limit but couldn't get exchange processed. Requested a return label so I could re-purchase as a solution...24 hours later still waiting on the label. Approaching 30 days for this pair of shoes - everyone is pleasant, but now forced to shop elsewhere.”
“This time, I bought a bag and card holder. Both of them are decent and reasonable. I had a some issue with the delivery but, the customer relationship department handled my order with care.”
“The shoes are good quality but the service I received when there was an error with my order was less than stellar. 7 days after ordering I still had not received an order update and so I called customer support. The agent was very confused and couldn’t really tell me why the order hadn’t shipped. Several days later they then told me the shoe I had ordered was on “pre order” and wasn’t actually in stock, even though the website indicated it was when I ordered it. I understand stock errors can happen, however not informing me until I called is a failure of customer service. In the end I received the shoes over two weeks after ordering them, and no compensation was offered for my trouble. If the shoes were of lower quality I would have returned them immediately in order not to deal with this company’s incompetence. I will likely not be ordering from this company again, and would recommend they invest in a proper customer support team and try a bit harder to make things right when mistakes occur.”
“Shoes are beautiful. I was sent the wrong size belt but called the support number 1 (888) 461-2816 and the lady helped me. Your support is AWESOME! This is just as important to me as the item being purchased. The lady, I wished I remember her name, was super helpful and extremely friendly. She is a great representative for your company.”
