CoachHire4u.com Reviews

Name: CoachHire4u.com
Address: Coach Hire 4U Eaton Green Park, Eaton Green Road, London Luton Airport, Luton, Bedford
Rating: 4.48

4.5 Rating 95 Reviews

88 %

of reviewers recommend CoachHire4u.com

Company Reviews

Metrics

Info

4.5

Based on 95 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About CoachHire4u.com:

Coach Hire 4 U fleet will provide the very best in comfort, safety and technology along with latest up to date carbon friendly engines to the specification that meets your requirement.

From 4-seater executive saloon cars to full size 74 seat executive coaches, travel all over the south of England, throughout the UK and into Europe. Whether it’s corporate travel, private hire, excursions or your daily commute, we can cater for all of your travel needs. Indeed our teams proven logistic excellence ensures that we can manage complicated events with ease, from airport closures to conference transport, giving you total peace of mind. Your safety is assured. All of our vehicles are routinely inspected and maintained by a team of skilled technicians, ensuring that they are perfectly presented and in excellent working order.

Visit Website

Phone:

1582 206 207

Email:

sales@coachhire4u.com

Location:

Coach Hire 4U Eaton Green Park, Eaton Green Road, London Luton Airport,
Luton
Bedford
LU2 9HD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a coach from coachhire4u for a wedding service and what a BRILLIANT SERVICE I got, Excellent staff from start to finish very clean and high quality vehicles, I would use them again and again I would highly recommend coachhire4u.com 👍🏽😊”

Helpful Report

“Our Company requested the hire of an Executive Coach for a Client outing to Newmarket & instead received a dirty vehicle which looked like something out of the 1970's, the air conditioning & the toilet did not work & the driver driving was nothing less than scary. I have been booking 2 coaches a year for 10 years for various outings & this coach was by far the worst ever supplied”

Helpful Report

Dear Anonymous, We are very sorry the coach did not meet your expectations and are sorry if it spoiled your day in anyway, but as advised on the day your original coach was delayed on another booking which was beyond our control and last minute we had to find a partner operator to help. it was either this or no coach. The only coach we could get was our partners spare that was 10 years old. The air con did work but someone kept opening the roof vent and we all you cannot cool the world all windows and vents must be closed. The WC did function, but was locked, the driver did opening it for the return journey

“Coach arrived over 1 hour late - result was 53 eighteen year olds waiting near house entrance - initial chasing phone call resulted in being told "there in 10 minutes". Sought an explanation by email a week ago - no reply from the company. Ian James 12662 - 1st July - Knutsford”

Helpful Report

Dear Ian, I have checked all the emails and I do not seem to be able to find any correspondence from you. it appears your coach was parked up in an area suitable for coaches waiting for a call. when the call came it took the driver 10 minutes to come to the pick up point. We are very sorry there was a communication breakdown and you group had to wait. it was believed your group was going to call when ready

“Very unreliable, we booked our coach and paid deposit, then they cancelled in short notice and asked for more money as happens in 3rd world country. No accountability, no reliability and most importantly NOT TRUSTWORTHY.”

Helpful Report

This customer booked a coach and paid a deposit. The sales handler immediately realised she had selected 16 seat instead of 53 seat coach in error and advised the customer as soon as she spotted the mistake. The difference in cost was £500 as it was a long distance journey London to Leeds The customer accepts the revised price was very similar to other quotes he received but still wanted to pay the minibus price. Clearly this was not possible. We explained this to the customer but he announced if we did not honour his original price he would blacken our name on social media. This review should be removed as unfair and slanderous I have asked Reviews .co.uk to do this.

“Nice people to work with. 24 hr control centre, which is unusual. Especially if you need to make an amendment out of hours. Friendly drivers and modern vehicles. Incredibly well priced. What more could any one ask for”

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“Very very happy with your service”

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“Excellent service from the customer service team and the driver was very patient. Price is really competitive will definitely recommend.”

Helpful Report

“Cannot fault them in any way. Took 25 of us to/from Liverpool Airport on Boxing Day and New Years Eve at a good price. Customer service from Val was top class and a huge Thankyou to both our drivers for their excellent service and communication. Will definitely be using again!”

Helpful Report

“I booked Coach hire 4 u as long ago as this January, for a weekend in November, to take a party of 55 choral singers, many fairly elderly and a few disabled, from Crawley in Sussex to Norwich via Bury St Edmunds,. I had a few misgivings about using a company based in distant Luton, but they assured me this wouldn’t be a problem, and on the basis of their very cheap price, I agreed to use them. Three weeks before the due date I notified them by email and phone that the collection point was changed by one mile, and the time by one hour. I repeated this in several messages, as I was a little concerned that they might have overlooked it, but they confirmed that the revised arrangements had been passed to their subcontractor. I then had great difficulty in obtaining the name and contact details of that company, and only received it a few hours before our actual departure. In the event, the coach was sent to the wrong address and was more than an hour late, as I had feared, meaning that 55 people were left standing around in the cold, though fortunately not the wet, for 75 minutes, that we were unable to stop en route, that the coach lacked the promised toilet, and that we finally arrived at our venue nearly two hours late, and without lunch or a toilet stop. As we then had to give our concert only 30 minutes after arrival, our party were very uncomfortable and extremely dissatisfied. I naturally raised these concerns with the company on our return, expecting a full apology, explanation of what had gone wrong, and the offer of a partial refund by way of compensation. More than a whole month later, despite my writing and emailing on four occasions, all I have had is a half-apology, no explanation, but blame heaped on the subcontracting company, rather than their own systems. I am convinced that they are hoping our members and I will get fed up with waiting for them to deal with the matter properly, and forget all about our grievance. Any company or individual can make a mistake, although they should have proper systems to prevent this happening, but their failure to respond properly and promptly to our justifiable complaint for a period of several weeks is grossly discourteous and very poor business practice. I’m giving this review two stars, rather than just one, but only because the driver employed by the subcontracted company gave us an excellent service, when he finally arrived, and his late arrival certainly wasn’t his fault.”

Helpful Report

“Can't complain. Getting a quote was easy and they came back the cheapest. Booking and payment was pretty easy too. The day before I received a text and email to confirm the details and on the night the driver was on time so it was a good service. Thank you.”

Helpful Report

“Great to work with!!!! Planned a two day chefs tour to Somerset with numerous stop offs. Faye was brilliant in organising all the itinerary and Nick our driver was the best so polite and considerate would definitely recommend using them. Furthermore now planning our next tours with Coach Hire 4 U Mark Hill Craft Guild of Chefs”

Helpful Report

“After being let down by a previous coach company I found Coachhire4U online. Right from the beginning of the booking they were second to none. Everyone I spoke to was polite and helpful, they understood that we are a charity and we had to get payments in before we could send the deposit and nothing was any bother. The week before they confirmed details and receipt of payment, then the before each part of the trip I received a text and an email confirming details again including the drivers phone number and the phone number for the Duty Manager. On the day of the outward journey the coach arrived ahead of schedule so was there ready when the Guides started to arrive. The driver was polite and helpful and the coach was a pristine. On the inbound journey, I was kept informed that the driver was caught in traffic and again when the coach arrived it was pristine again with a lovely helpful and friendly driver. I thoroughly recommend this company to any group large or small, nothing is too much trouble and if they can help they will.”

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“Coach Hire 4U provided us with a seamless service. The booking process was very quick and easy, the buses arrived on time and we were met with a lovely driver (John) who avoided traffic and got us to our destination with time to spare. Great service!”

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“excellent driver [ Charles] who facilitated with sensitivity the diverse needs of over 50 adults and children- long journey to Skegness from Birmingham. accident near Lincoln meant he had to navigate a different route but ensured comfort breaks and gave more time for us at Skegness. coach clean and well resources for long term travel. Best company I have encountered in over 20 years of booking and coach travelling.”

Helpful Report

“I called Miss Roxanne yesterday as I needed a very urgent transfer and she organized for me a transfer from LHR to Canterbury in a short time and everything was perfect. thanks”

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“Very patient and supportive sales and account team and an excellent driver. Coach was clean and comfortable and arrived on time. Excellent driving.”

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“It was a wonderful time and a great experience with CoachHire4u. Especially the the fantastic attention and service delivery from Roxanne; she kept her promise. She made our dream come through. Fantastic service keep it up. I will like to book you again.”

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“Shocking customer service. Owner is the rudest person I have ever had the displeasure of speaking to. Broke own T&C's. Will not use again.”

Helpful Report

“I wish I could give a higher mark than 5 Stars, they were EXCELLENT!! From my very first point of contact with Val, who took me through the booking process smoothly and very professionally and then on to the driver Lester, who was fantastic. He knew where to go and was extremely friendly and good fun. A group of 40+ of us went into London to a Medieval Banquet event and we had somebody drop out at the last minute so we offered the place to Lester who (didn't drink but) joined in as though he was part of the group. Much fun was had by all and Lester just became a part of our party by the end of the evening. If you are ever looking for a coach company to get you to / from your destination then you will not find nicer people nor will you find better coaches, AMAZIING service and superb prices, thank you. If I am ever in a position to need a coach company again, I am not even going to bother searching, my first and only call will be to Val. Regards, Mike O'Keefe”

Helpful Report

“CoachHire4U were very communicative throughout the whole process. Very happy with their service, and would use again. Thank you.”

Helpful Report

CoachHire4u.com is rated 4.5 based on 95 reviews