CLS Money | Mortgage Brokers Reviews

Name: CLS Money | Mortgage Brokers
Address: The Old Warehouse, 18 Sirdar Road, Rayleigh, The Old Warehouse, 18 Sirdar Road, Rayleigh, Essex
Rating: 4.94

4.9 Rating 3,276 Reviews

99 %

of reviewers recommend CLS Money | Mortgage Brokers

4.9

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 088 1107

Email:

info@clsmoney.com

Location:

The Old Warehouse, 18 Sirdar Road, Rayleigh,
The Old Warehouse, 18 Sirdar Road, Rayleigh
Essex
ss6 7xf

Write Your review

Tell us how CLS Money | Mortgage Brokers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CLS Money | Mortgage Brokers 5 star review on 6th November 2023

Lee Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My advisor was Frankie and all she did was keep telling me lies. Thank you Frankie for the false hope and lies and wasting my time. Communication was shocking aswell now I’m being ignored”

Helpful Report

Posted 1 year ago

Hi Kayleigh & Andrew Smith, We’re sorry you feel this way. I have looked at your enquiry and can see when you originally spoke to Frankie about buying your Local Authority property you advised you could buy this for £112,000. Over the coming months Frankie was calling the council on your behalf for the Right to Buy papers, which when they did come through, the amount to purchase this was in fact £288,000 meaning the loan was now unaffordable. This is the lenders decision not ours. I am sorry we were unable to help you on this occasion. Regards, Harley

Posted 1 year ago

“We initially used CLS as a broker to find a mortgage with a specialist lender due to an adverse credit history. They were very helpful and with their help we were able to secure a mortgage and buy a house we otherwise wouldn't have been able to get. Two years later when the initial fixed term was expiring, we tried a couple of other mortgage advisors in the hope of getting a better rate from a more mainstream lender, but after several weeks of frustration and little progress, we returned to CLS. The service we received was miles better than we had received elsewhere. Not only were they much more efficient and proactive than the other advisors we had tried, but they got us a mortgage with an excellent interest rate in a very challenging market. Our main contact was called Charlotte, and she was unbelievably helpful. I couldn't be happier with the service”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review James! We're so pleased you had such a great experience working alongside Charlotte and the team at CLS and we look forward to being able to help you again in the near future. All the best, Harley at CLS Money :)

Posted 1 year ago

“VERY PLEASANT AND MOST HELPFUL”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Paul. We're so pleased you had such a great experience working alongside the team at CLS and we look forward to being able to help you again in the near future. All the best, Harley at CLS Money :)

Posted 1 year ago

“I had been let down by a mortgage provider and CLS has helped me obtain a mortgage within 1 week.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased we've been able to secure a great mortgage for you after you'd struggled previously and we very much look forward to being able to help you again in the near future. All the best, Nicky at CLS Money :)

Posted 1 year ago

“CLS really assisted us to get our mortgage secured in a difficult position. We needed someone at the other end of an email and not a ‘computer says no’ review of our application. Process took about 5:6 weeks from contacting CLS to completion of our mortgage and purchase / move. Sian, Gemma and Amy were all extremely helpful and understanding in communication and proactive in all stages of application.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased you had such a great experience working alongside Gemma, Sian and Amy and we hope you've managed to settle in to your lovely new home. All the best, Nicky at CLS :)

Posted 1 year ago

“We were dealt with by Charlie and Victoria, both have been excellent. Managed to find us a great deal even with my ‘not so great’ credit history. Couldn’t thank them enough.”

Helpful Report

Posted 1 year ago

Thank you so much for your lovely review! Its great to hear you had such a great experience working with Charlie, Victoria and the team at CLS and we look forward to being able to help you again in the near future. Harley at CLS Money :)

Posted 1 year ago

“Contacted this company to see about getting a mortgage and as a first time buyer I’d not got a clue what I was doing. I got Gemma who was super helpful and helped me get a very good mortgage she became a good friend and took all the stress off of me and got me a cracking deal. Would highly recommend her.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Karen! Its great to hear you had such a great experience working alongside Gemma and the team at CLS and we look forward to being able to help you again in the near future. Nicky at CLS Money :)

Posted 1 year ago

“Fantastic service from start to finish. All of the team are extremely professional and responsive. Would highly recommend CLS.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review! Its great to hear you've had such a good experience working alongside the team at CLS and we look forward to being able to help you again in the near future. Andrew at CLS Money :)

Posted 1 year ago

“I got in touch with CLS Money as first time buyer and got excellence service from them. Within a week they got my mortgage approved.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Pinto! Its great to hear you've received such a great service from the team at CLS and we look forward to being able to help you again in the near future. All the best, Nicky at CLS :)

Posted 1 year ago

“CLS are amazing. Me and my partner both had defaults on our credit scores from years ago which we was being offered very high interest rates, CLS where brilliant at finding us the best offer they possibly could, I will definitely be recommending them in the future. Victoria and Sophie were so helpful and made us feel at ease about the whole situation. Will definitely be using again.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Jodie! Its great to hear you received such a good experience from Sophie, Vickie and the team at CLS and we look forward to being able to help you again in the near future. All the best, Andrew at CLS Money :)

Posted 1 year ago

“Worked with Gemma G as a first time buyer who was a pleasure to deal with from start to finish. A consultative and transparent approach who was always available when needed. Gemma and CLS guided me to achieving a mortgage acceptance and now I am in process of completion with them. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased you've had such a great experience working alongside Gemma and the team at CLS. All the very best, Andrew at CLS Money :)

Posted 1 year ago

“I WAS FIRST TIME BUYER. CLS SOURCED THE BEST MORTGAGE AND INSURANCE FOR ME AND MY HUSBAND. FRANKIE WAS AMAZING HONEST UPFRONT HELPFUL AND ALWAYS KEPT US IN THE LOOP. HIGHLY RECOMMENDED.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Rita! We're so pleased you had such a great experience working alongside Frankie and the team at CLS and we hope you've managed to settle in to your lovely new home. All the best, Nicky at CLS :)

Posted 1 year ago

“I secured the deal I wanted”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased you managed to secure a competitive product that suits your needs and we very much look forward to being able to help you again in the near future. All the best, Nicky at CLS :)

Posted 1 year ago

“I am so pleased I reached out to CLS for help with getting a mortgage. After some disappointing news from a different broker we had lost hope of getting an affordable deal. Frankie called me back straight away and has been so quick and helpful throughout. I love the fact that she explains everything in plain English without using all the jargon. I can't thank Frankie enough, she's been absolutely amazing. Highly recommend!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased you've had such a great experience working alongside Frankie and the team at CLS and we look forward to being able to help you again in the near future. All the best, Nicky at CLS :)

Posted 1 year ago

“Amy was great. We got at least a weekly update on the closing process. Kept a lot of the stress out of the buying process.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Olivia! Its great to hear you had such a great experience working alongside Amy and the team at CLS and we hope you've managed to settle in well in your lovely new home. Nicky at CLS :)

Posted 1 year ago

“I had a very good experience with CLS money, they have always answered my queries promptly and they provide a thorough explanation, they are able to explain complicated mortgages issues very simply ( like best case scenario and worse case scenario, which is so helpful in the decision making ) I am happy to recommend them to my friends and family”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Zaynab! We're so pleased you had such a great experience working alongside the team at CLS and we look forward to being able to help you again in the near future. All the best, Harley at CLS Money :)

Posted 1 year ago

“I honestly can’t recommend CLS enough, they are truly one of the best companies I have ever dealt with. They definitely go above and beyond to help their clients and do so with with a kind, understanding and genuine approach. I will never use anyone else! A massive thank you for everything you guys have done for me over the last decade! You are absolute legends!”

Helpful Report

Posted 1 year ago

Thank you so much for your lovely review Gemma! As always, its been a pleasure working alongside you and we very much look forward to being able to help you again in the near future :) All the best, Nicky.

Posted 1 year ago

“They made a pretty complicated situation seem less and stress free. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review Adam! We're so glad you had such a great experience with the team at CLS and hope you've managed to settle in to your new home :) All the best, Andrew.

Posted 1 year ago

“Very responsive, caring and helpful people from the start to the end. A big thank you especially to Shannon N. and George G. Highly recommended!”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Stephanie! We're so pleased you had such a great experience working alongside George, Shannon and the team at CLS and we hope you've managed to settle in to your lovely new home :) All the best, Nicky

Posted 1 year ago

“Excellent service, very professional and helpful. The service they offer is life changing and I would recommend CLS Money and I would like to also say Steve, Shannon & Sian have been amazing.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review Youssef! We're so pleased you had such a great experience working alongside Steve, Sian and Shannon and wish you all the very best in your lovely new home :) Kindest regards, Nicky.

Posted 1 year ago

CLS Money | Mortgage Brokers is rated 4.9 based on 3,276 reviews