CLS Money | Mortgage Brokers Reviews

Name: CLS Money | Mortgage Brokers
Address: The Old Warehouse, 18 Sirdar Road, Rayleigh, The Old Warehouse, 18 Sirdar Road, Rayleigh, Essex
Rating: 4.94

4.9 Rating 3,230 Reviews

99 %

of reviewers recommend CLS Money | Mortgage Brokers

4.9

Based on 3,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 088 1107

Email:

info@clsmoney.com

Location:

The Old Warehouse, 18 Sirdar Road, Rayleigh,
The Old Warehouse, 18 Sirdar Road, Rayleigh
Essex
ss6 7xf

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CLS Money | Mortgage Brokers 5 star review on 6th November 2023

Lee Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has a great experience with Frankie, fantastic communication, very efficient and understanding of my change in circumstances, huge thanks!”

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Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased you've had such a great experience working alongside Frankie and the team here at CLS and we very much look forward to being able to help you again in the near future. All the best, Nicky at CLS Money :)

Posted 1 year ago

“A bit on the expensive side but worth every penny so far. I cannot fault the service received from Jamie and Emma. The team including receptionists and assistants are professional, friendly and efficient. I am a first time buyer (shared ownership) and was a bit baffled by all the terminology, different people I had to deal with, and the various processes to start with, but they have guided me through each step patiently, and made themselves available to me on the same, or very next day when I have had questions or queries. I started the mortgage process CLS Money mid February and have just received my mortgage offer (early April), so I expect to complete sometime in May or early June - around 15 to 16 weeks in total - so not bad at all - and exactly what they predicted!. I highly recommend Jamie and Emma at CLS Money. Thank you both for all your hard work on my behalf. Keep up the good work!”

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Posted 1 year ago

Thank you so much for your 5 star review Marlene! We're so pleased you've had such a great experience working alongside Jamie, Emma and the team here at CLS and we very much look forward to being able to help you again in the near future. All the best, Nicky at CLS Money :)

Posted 1 year ago

“I started a conversation with George just a week ago and have already received a mortgage offer - hooray! George and Rachael have kept me informed of each step in the process so far - I will be recommending them and CLS Money to all of my friends :-) My remortgage was a bit of a tricky situation - not a problem for these guys ⭐⭐⭐⭐⭐”

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Posted 1 year ago

Thank you so much for your 5 star review Karen! We're so pleased you had such a great experience working alongside George, Rachael and the team at CLS and we look forward to being able to help you again in the near future. Regards, Andrew at CLS Money :)

Posted 1 year ago

“We are not happy at all with this service. Not using in the future, due to the many misunderstandings, and lack of commitment in our opinion from this company. Once they got the deal for you, then you are almost left to yourself. We had to pay 2 the mortgage in a month. Also the rate we were promised changed almost at the end when we were checking if that was confirmed. This is not the right approach and they made mistakes along the line that costs us extra money”

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Posted 1 year ago

“We were desperate to keep our childhood home within the family but needed a mortgage to buy my sisters out. As we are in our late 50s, we knew this wasnt going to be easy (and maybe not even affordable). After going to a couple of brokers who could only offer higher interest rates and an 11 year term, I finally found Sue Bruns at CLS Money and what a find that turned out to be! I made the initial enquiry on the Saturday and by the Tuesday, Sue and her colleague, Gemma Bentley ,had made sure that I had not only received a Decision in Principle, but also the confirmed mortgage offer from a High St lender! The offer I received was for a 16 year term, and at a 1.5% lower fixed 5 yr rate than the previous cheapest quote from the other brokers! Saving us over £400 per month! Sue and Gemma were superb, very responsive, understanding and helpful. I felt like they were on our side from the start. I honestly cannot recommend this company highly enough . Thank you, Sue and Gemma! You are angels in disguise!”

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Posted 1 year ago

Thank you so much for your 5 star review Louise! We're so pleased you had such a great experience working alongside Sue, Gemma and the team at CLS and we look forward to being able to help you again in the near future. Regards, Andrew at CLS Money :)

Posted 1 year ago

“I was always skeptical of using a credit repair company but I decided to give this experts a try. I am so glad I did. They have been so helpful in getting my credit score up. For the first time recently I was able to secure a loan with a low interest rate which I could have never gotten previously. I work tons of hours so doing this on my own was not an option. Whenever I had a question or wanted to get an update, their customer service was always helpful and polite. I would recommend ( HACKMART242@GMAIL.COM ) to anyone I know that needs help with their credit. It has really been a great experience overall. HACKMART242@GMAIL.COM”

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Posted 1 year ago

“5 stars to both sue and Gemma ! They really couldn’t have done any better . I highly recommend CLS money.”

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Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased you had such a great experience working alongside Sue, Gemma and the team at CLS and we look forward to being able to help you again in the near future. Regards, Andrew at CLS Money :)

Posted 1 year ago

“Both Steve and Gemma pulled out all the stops to get us our mortgage offer where others have failed, fantastic service very professional and explained everything clearly , would highly recommend.”

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Posted 1 year ago

Thank you so much for your kind review Ian! We're so pleased you had such a great experience working alongside Steve, Gemma and the team at CLS and we look forward to being able to help you again in the near future. Regards, Andrew at CLS Money :)

Posted 1 year ago

“Would like to say a huge thank you to Gemma and Sue for all of their help, communication was fantastic as they kept us updated and informed with every step of our journey whilst using their services! I would highly recommend CLS as their dedication, communication and professionalism is like no other.”

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Posted 1 year ago

Thank you so much for your kind review Naomi! We're so pleased you had such a great experience working alongside Sue, Gemma and the team at CLS and we look forward to being able to help you again in the near future. Regards, Andrew at CLS Money :)

Posted 1 year ago

“Lauren was great through the whole process very helpful polite always answer my phone calls help me through the app as I’m not very technical I could not recommend her more I am so pleased also I like to mention Megan who was very helpful and very Professional I would recommend CLS money to anyone thanks girls you were brilliant”

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Posted 1 year ago

Thank you so much for your kind review Paul! We're so pleased you had such a great experience working alongside Lauren, Megan and the team at CLS and we look forward to being able to help you again in the near future. All the best, Andrew at CLS Money :)

Posted 1 year ago

“What can I say .... 2 day turn around from application to mortgage offer. Frankie Butt and Emma Mitchell are amazing Kept me up to date all the way through the process (Albeit a very short process for me) CLS have provided where other brokers have failed to even respond to enquiries. Thank you again”

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Posted 1 year ago

Thank you so much for the lovely review David! We're so pleased you had such a great experience working alongside Frankie and Emma and we look forward to being able to help you again in the near future. Regards, Nicky at CLS Money :)

Posted 1 year ago

“Second time dealing with Amy amazing service yet again. Really responsive and made me feel at ease during remortgage process would definitely recommend and will be using CLS money again in the future.”

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Posted 1 year ago

Thank you so much for your lovely review Nikki! Its great to hear you've had such a great experience with CLS again and we look forward to being able to help you again in the near future. Kind regards, Nicky at CLS Money :)

Posted 1 year ago

“Easy to deal with. Smoothly completed.”

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Posted 1 year ago

Thank you so much for your kind review Yasir! We're so pleased you had such a great experience working alongside the team at CLS and hope you've managed to settle in to your lovely new home. All the best, Harley at CLS Money :)

Posted 1 year ago

“I am really happy with services”

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Posted 1 year ago

“My advisor was Frankie and all she did was keep telling me lies. Thank you Frankie for the false hope and lies and wasting my time. Communication was shocking aswell now I’m being ignored”

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Posted 1 year ago

Hi Kayleigh & Andrew Smith, We’re sorry you feel this way. I have looked at your enquiry and can see when you originally spoke to Frankie about buying your Local Authority property you advised you could buy this for £112,000. Over the coming months Frankie was calling the council on your behalf for the Right to Buy papers, which when they did come through, the amount to purchase this was in fact £288,000 meaning the loan was now unaffordable. This is the lenders decision not ours. I am sorry we were unable to help you on this occasion. Regards, Harley

Posted 1 year ago

“We initially used CLS as a broker to find a mortgage with a specialist lender due to an adverse credit history. They were very helpful and with their help we were able to secure a mortgage and buy a house we otherwise wouldn't have been able to get. Two years later when the initial fixed term was expiring, we tried a couple of other mortgage advisors in the hope of getting a better rate from a more mainstream lender, but after several weeks of frustration and little progress, we returned to CLS. The service we received was miles better than we had received elsewhere. Not only were they much more efficient and proactive than the other advisors we had tried, but they got us a mortgage with an excellent interest rate in a very challenging market. Our main contact was called Charlotte, and she was unbelievably helpful. I couldn't be happier with the service”

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Posted 1 year ago

Thank you so much for your kind review James! We're so pleased you had such a great experience working alongside Charlotte and the team at CLS and we look forward to being able to help you again in the near future. All the best, Harley at CLS Money :)

Posted 1 year ago

“VERY PLEASANT AND MOST HELPFUL”

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Posted 1 year ago

Thank you so much for your kind review Paul. We're so pleased you had such a great experience working alongside the team at CLS and we look forward to being able to help you again in the near future. All the best, Harley at CLS Money :)

Posted 1 year ago

“I had been let down by a mortgage provider and CLS has helped me obtain a mortgage within 1 week.”

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Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased we've been able to secure a great mortgage for you after you'd struggled previously and we very much look forward to being able to help you again in the near future. All the best, Nicky at CLS Money :)

Posted 1 year ago

“CLS really assisted us to get our mortgage secured in a difficult position. We needed someone at the other end of an email and not a ‘computer says no’ review of our application. Process took about 5:6 weeks from contacting CLS to completion of our mortgage and purchase / move. Sian, Gemma and Amy were all extremely helpful and understanding in communication and proactive in all stages of application.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review! We're so pleased you had such a great experience working alongside Gemma, Sian and Amy and we hope you've managed to settle in to your lovely new home. All the best, Nicky at CLS :)

Posted 1 year ago

“We were dealt with by Charlie and Victoria, both have been excellent. Managed to find us a great deal even with my ‘not so great’ credit history. Couldn’t thank them enough.”

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Posted 1 year ago

Thank you so much for your lovely review! Its great to hear you had such a great experience working with Charlie, Victoria and the team at CLS and we look forward to being able to help you again in the near future. Harley at CLS Money :)

Posted 1 year ago

CLS Money | Mortgage Brokers is rated 4.9 based on 3,230 reviews