CLS Money | Mortgage Brokers Reviews

Name: CLS Money | Mortgage Brokers
Address: The Old Warehouse, 18 Sirdar Road, Rayleigh, The Old Warehouse, 18 Sirdar Road, Rayleigh, Essex
Rating: 4.94

4.9 Rating 3,245 Reviews

99 %

of reviewers recommend CLS Money | Mortgage Brokers

4.9

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 088 1107

Email:

info@clsmoney.com

Location:

The Old Warehouse, 18 Sirdar Road, Rayleigh,
The Old Warehouse, 18 Sirdar Road, Rayleigh
Essex
ss6 7xf

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CLS Money | Mortgage Brokers 5 star review on 6th November 2023

Lee Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from start to finish. Always on hand to resolve any queries. Sourced a great mortgage product that fully matched our requirements.”

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Posted 4 years ago

“Great service yet again from the team. Would recommended CLS to friends/family as they make your life so easy when trying to find a mortgage and you're always kept up to date on developments as they happen. Special thanks to Charlotte and Victoria.”

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Posted 4 years ago

“Cls managed to find me a mortgage in the most difficult of circumstances would highly recommend in particular Ryan and Victoria they where always available if a problem arose during the application would highly recommend”

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Posted 4 years ago

“Fantastic service from Melissa and Victoria all round, Thank You! 👍🏼”

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Posted 4 years ago

“Hannah was really helpful & always replied back to our emails promptly.”

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Posted 4 years ago

“Hannah was really helpful & always replied back to our emails promptly.”

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Posted 4 years ago

“Amy Randall has been dealing with my case, which involves arranging two BTL mortgages and one residential. This all had to be completed to tight deadlines and from start to finish Amy has been fantastic. She has been liaising with the mortgage lenders as well as the estate agent for my purchase, which means less work and stress for me. Always polite and helpful so once again thanks Amy and the team for all your help.”

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Posted 4 years ago

“Fantastic service from James and Sian. James was extremely helpful at the start of the process, as first time buyers we were so new to all this and made the process seem less daunting and smooth. We were then handed over the Sian who was great. Kept us informed throughout and updated us at every stage. They both were amazing and would get straight back to us via email/phone. I could not recommend CLS Money enough they were brilliant!”

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Posted 4 years ago

“I must say I wasn’t impressed at all with the customer service or the level of professionalism/knowledge of the job. On the customer service side, there was a lot to be desired. I was constantly chasing emails up for an answer, sometimes it would take over 4 days to get a response. Eventually, I had to call the main office and speak to a member of the client relationship team. She was more helpful and did get our mortgage adviser to reply a bit quicker but by that time we were already annoyed. On the amount of money we could borrow for our mortgage this was a complete joke. I think the girl had just plucked some random figures out of the air. We were advised that we could get a mortgage of £345k which was good and worked with our budget. Then suddenly after about 2 weeks (mainly with me chasing and not getting any reply) we were told that we cant now have a mortgage for that amount and it was dropped by 67k to 278k. We said that this is ridiculous and we would need a minimum of 290k. we were then told that this was impossible and there isn’t a ‘’lender out there that will offer 290k’’. Funny that we have now had a mortgage offer confirmed and agreed with HSBC for 290k when we used another broker, guess he has a magic wand and found someone out there. Personally I think that as we weren’t a typical application, this adviser at CLS didn’t really want the bother of trying to find us another lender which was also backed up by the fact that she never even tried to contact us again to see if we were interested in the offer or if she could be of any further help. Maybe we were just unlucky and there probably are some very good members of this company who do really try. But it shouldn’t be a lottery with who you get. Another point I am concerned that some of the reviews on this website are fake as they contain very similar posts and are using almost identical usernames and of course they're all 5 stars. See the example below.”

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Posted 4 years ago

“CLS have been fantastic throughout our mortgage process. In particular would like to mention Amy, Hannah ,Ryan and Jodie they were all professional, courteous and knowledgeable throughout the process. Communication was very good and received updates throughout the process CLS is lucky to have this 4. I would definitely recommend CLS and use them again in the future.”

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Posted 4 years ago

“All the staff at CLS have been very supportive and helpful in arranging my mortgage. Amy has been great and has kept me updated constantly on the progress, I am very pleased and will recommend in the future!”

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Posted 4 years ago

“CLS helped up to find a Mortage during the peak of COVID-19. We dealt with a few people on our journey, but Amy in particular was very helpful.”

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Posted 4 years ago

“I cannot fault the service I've received from all the staff at CLS and in particular Amy who has kept me informed every step of the way. I would absolutely recommend this company to anyone buying, selling or needing financial advice in any way. They also recommended other services that have also been excellent. Together with the fact that this service has not cost me a fortune, entirely reasonable cost all the way. CLS has made a very stressful time a lot easier, I would definitely use this company again.”

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Posted 4 years ago

“CLS (Paul and his team) worked very hard to obtain a mortgage offer during the height of the pandemic back in May and June 2020. The documentation prep was very good and quick. I'm grateful for the deal that was obtained for me as a first-time buyer. CLS are very good at communication. Likewise, the links with insurance brokers were very useful! Please please keep it up, team!”

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Posted 4 years ago

“I would like to thank Amy for her help and patience she has taken all the stress away sorting out a mortgage for me and she is so friendly and helpful.. I can email her or phone her and I always get a quick response.. I would highly recommend Amy she has put me at ease when ive felt stressful.. She's just brilliant”

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Posted 4 years ago

“Amy is currently sorting my mortgage for me and I have to say she has made this so stress free for me.. She is so friendly and reassuring.. I can email or ring her anytime and I always get a very quick response from her... She always says if I have any problems or I'm worried about anything about my case I can just ring her and she is very reassuring.. I would highly recommend Amy”

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Posted 4 years ago

“Amy is looking after my case post mortgage offer up to completing. Amy is that friendly voice at the end of the phone who keeps me from going mad! This process is so stressful but Amy takes that stress away by chasing the progress of my Case for me. Always keeps me updated! Second time I have used them and will be using CLS again - HIGHLY RECOMMEND !”

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Posted 4 years ago

“I would like to thank Amy for her support through my Remortgage, she has made the process a lot simpler for me and is always there to answer any questions i may have :)”

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Posted 4 years ago

“Very happy with Victoria and the team at CLS. We have used them many times over the past five years and they have always been great.”

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Posted 4 years ago

“CLS one word LEGENDS. No Time wasting, serious about what they say. From start to finish they are amazing help I got from Gemma, Sian ,Ellen and Amy was outstanding. Every time I called CLS they would answer with so much politeness. Explained everything nice and easy. Thanks again for the help for me getting a mortgage.”

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Posted 4 years ago

CLS Money | Mortgage Brokers is rated 4.9 based on 3,245 reviews