Clickpost Reviews

Name: Clickpost
Address: Unit 5 Parkside Court, Greenhough Road, Lichfield, Staffordshire
Rating: 4.93

4.9 Rating 4,102 Reviews

99 %

of reviewers recommend Clickpost

4.9

Based on 4,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Clickpost:

Clickpost is the UK’s leading plan printing service. Trusted by a range of professionals within the construction industry, Clickpost prints, folds, and delivers printed plans throughout the UK.

Clickpost has robust ISO9001-accredited systems to ensure orders are processed and delivered quickly and efficiently.

If you require A0, A1, A2, A3 or A4 plans printed and delivered, trust click-post.co.uk.

Visit Website

Email:

support@click-post.co.uk

Location:

Unit 5 Parkside Court,
Greenhough Road,
Lichfield
Staffordshire
WS13 7FE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prints I received were not legible in part.”

Helpful Report

Hi Brian, Thank you for taking the time to review our service. I’ve reviewed your order, and I noticed that the PDF files you uploaded contain light green and magenta line work. Unfortunately, these thin coloured lines don’t reproduce well in either colour or monochrome prints. As mentioned in our previous email, if you could provide PDF files with the line work revised to monochrome from the issuer of the drawing, we would be more than happy to reprint them for you. I completely understand if you’re unable to provide revised files, but sadly, there isn’t much more we can do to improve the print quality in this instance. Best regards, Jennifer Davies

“Print arrived creased from delivery - otherwise arrived promptly”

Helpful Report

Dear Benjamin, Thank you so much for taking the time to share your feedback on Clickpost! We truly appreciate your kind words and are delighted to hear that our service arrived promptly. If you have a problem with your order in the future, please get in touch straight away and we will resolve any issues for you. Thanks once again for your valuable feedback, Benjamin!

“Ease of ordering and quality of print great - delivery service v.poor. (express service took a week!) Royal Mail was a let down!”

Helpful Report

Thank you for your kind words about our ordering process and print quality. Regarding your delivery, I understand that Royal Mail attempted to deliver your order twice on a Sunday to a location with gated access. Unfortunately, they were unable to gain access, and the tracking information indicates that the address was inaccessible. Your order was then taken back to your local customer service point, and you should have received an email with instructions to rearrange the delivery. After you reached out to us about your delivery, we promptly re-issued another copy of your order, which was delivered the following day. I’ve also checked the tracking on your original order, and it remains available for rescheduling if you need another copy. While delivery issues are uncommon, we apologise for the delay you experienced on this occasion. We hope you’ll consider giving us another chance in the future.

“I was happy with the prints, but i paid for next day delivery and they were left under a communal door mat and i didnt find them for 2 days”

Helpful Report

Dear Emma,Thank you so much for taking the time to share your feedback on Clickpost! We really appreciate hearing from our customers, and we're glad to hear that you had a positive experience with our service. It's unfortunate that your plans were not located, as they were delivered the next day. You should have received an email from the courier confirming delivery with a photograph of the delivery location. I will look into your order to check this was carried out by the courier. Again, thank you for taking the time to share your feedback.

“Maps were excellent. The delivery service let you down. for which we have since been refunded. we would use your service again”

Helpful Report

Thank you for your feedback! We're glad you found our maps excellent. We apologise for any inconvenience caused by the delivery service on this occasion. We've taken steps to address this issue and appreciate your understanding. We look forward to serving you again in the future!

“Plans where delvered late (by not much) but it cased some anxiety. Lickily i still met the deadline,”

Helpful Report

Thank you for taking the time to share your feedback on Clickpost. We really appreciate it and apologise that our couriuer delivered your order 41 minutes late on this occasion. It's great to hear that you were otherwise satisfied with our service so far.

“EXPECTED IT ON SATURDAY”

Helpful Report

Hi Karl, Thank you for using ClickPost! We are disappointed to read that you expected your order on Saturday. However, for delivery on Saturday you have to select and pay for saturday delivery option at checkout. I hope this helps.

“Good prints but out of scale”

Helpful Report

Hi Surinder, Thank you so much for your feedback on Clickpost! We really appreciate you taking the time to share your experience with us. If you have any issues, always get in touch so that we can address any problems. I have taken a look into your order and can see that 3 out of 6 PDF files provided were not to scale and therefore printed not to scale. I hope this helps.

“Delivery arrived without a named contact on - just the address. I provided a name, it was just not used. This lead to some confusion and delay.”

Helpful Report

Thank you for taking the time to share your feedback about Clickpost. I have checked your order, and on this occasion the named person was indead missing off the delivery label. Please accept our apologies for any inconvenience caused. I have spoken with the team member who processed the order to ensure this is not missed of any further orders and that our process procedures are fully adhered to. I trust you will give us another try in the future.

“Quick and efficient process. However, the print colour was faded in parts and the set image transparency was not as the pdf copy.”

Helpful Report

“took a long time to arrive despite being first class”

Helpful Report

“The service was excellent but finding you wasn’t that straightforward”

Helpful Report

“It looked as though the toner was running out as the prints had lines across them.”

Helpful Report

“Didn’t arrive the next day”

Helpful Report

“A3 prints. Quality excellent. Quick & easy to use. Folded in the envelope so end result lacking.”

Helpful Report

Hi Luke, Thank you for taking the time to review us. However, I believe you may have misunderstood our service. We print, fold, and deliver all drawings at A4 size as described on our website. We are glad to read that you were happy with the speed and quality of our service. Regards Jennifer Davies Click Post Ltd

“Hi I thought the service was fine and it was what I was looking for. I have to say the quality of the prints (engineering drawings) were rather faint and so the some of the detailed text and line marking was not easy to read. What I am not sure about is whether it was the original drawing or the faintness of your printing. Thanks Richard”

Helpful Report

“Good paper and printing. 1st class post was slow.”

Helpful Report

“Seem to do what they say although there were a couple of 'add-on' costs at the checkout which made me feel a bit 'Ryan Air'; their headline price could have been clearer. But there you are, I would probably use again if I needed something in a hurry but will also shop around forma better price.”

Helpful Report

“Delivery was not next day but we payed for special delivery. Maps were fantastic!”

Helpful Report

“The service was very fast, however the print quality wasn't great, it had jagged lines rather than straight, we would use them again though if only for their fast turn around.”

Helpful Report

Thank you for taking the time to review us Paul.

Clickpost is rated 4.9 based on 4,102 reviews