Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,291 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 11th February 2025

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer experience I have ever had”

Helpful Report

Hi Jamie, thanks for leaving a review. We dispatched all of the items in your order on time, and they were delivered as requested. We have corresponded with you extensively on this matter and provided proof of delivery. I'm sorry you're not satisfied with the service you received from us, but I'm confident that we have supported you to the utmost of our abilities on this matter. Kind Regards

“This Product is not correct for the Joey Vacmaster. Very disappointing.”

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“I’m not received vacuum cleaner”

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“It is only approx. 12" long which even when added to the original hose still has me bending over to hoover along the edges of the rooms. I contacted Cleva asking if they did a longer one only to be told 'we don't do a longer one I'm afraid' and that was it, short and not so sweet. Why don't they do a longer wand. Blooming useless!!”

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“No response just we are busy ball”

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“The battery is good vakue. You need to value all of your customers, whichever sales chsnnel they bouhht through ( and I am guessing that Amazon is your largest).”

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“When contacting Cleva customer services had to use email, no phone. Took 5 days to reply and this was after I had complained about a dangerous faulty charger. Very disappointing as the mower seems quite good”

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“still waiting”

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“Non existent customer service. Repeat attempts made at contacting them. Still nothing back.”

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“Machine stopped working after 30 seconds of use motor is running but blade is not turning. Emailed customer services got a auto reply saying they would get in touch within 48 hrs, 3rd day now no response still in cooling off period. Very disappointed indeed.”

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“i sent you a email about a problem i i had with the strimmer cuting cord the day afteri recieved it i am still wating for a reply not good enough Trevor Lucas”

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“No phone help line. No customer service to speak of. Just give us your money.”

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“As I am yet to receive this product after 3 weeks. I find the fact that the company. asked me to do a review insulting as they obviously haven't reviewed any of my emails. Apparently it's been lost on route! As there is no way of tracking this delivery and the company have no telephone line, nor do they answer emails for 72 hours at least it is very difficult to know what is going on. I have been told that the lawn mower has been reordered, however as usual I can't get hold of anyone to help or to advise. I do hope it arrives soon as this order has been very frustrating”

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“Not received goods yet”

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“Order didn't arrive, I emailed support asking for an update, they explained there was unprecedented demand, I wonder how long this 'unprecedented demand' has been happening, I suspect long enough that it should be considered precedented demand. I did all the research and decided this lawnmower and strimmer was the best option unfortunately on principle I cancelled this order. Picked up a different manufacturers lawnmower and strimmer the same day from Screwfix. The Vacmaster looks good also and i was looking at buying one of these in the near future, I'll buy from elsewhere.”