Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,256 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 22nd October 2024

134

Anonymous

Anonymous // 01/01/2019

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“Very pleased with my order. Prompt email confirmation of order with invoice. Item was well packed, arrived in good condition and works perfectly.”

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“Delivery to france was fast and painless. Fan works as expected. No complaints”

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“I ordered the Vacmaster WD L50. Used it the day it arrived; Can confirm, this bad boy Sucks! Couldn't be more impressed! Pre filter basket damaged in transit but a quick email to the Cleva team and a new one is on it's way. If only there was a 6 star option.”

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“Amazing product and service, very happy”

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“Excellent service. Delivered next day with good tracking. Would use again.”

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“Shopped online, read reviews, chose product on quality and value for money , not disappointed”

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“Service excellent, product fantastic, thankyou.”

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“Absolutely delighted, and have recommended this model to other woodworking friends looking for a powerful, efficient, and quiet workshop vacuum. The long hose is a great feature - it saves having to move the main unit between machines. Super price and quality too. Thanks!!”

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“Correct product. .delivered on time. Parcel was however dumped outside in the middle of my backyard. . Not very professional.”

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Hi, We apologise that your order was left in an unsuitable place by the couriers. We expect our products to be delivered in a professional manner, so we'll certainly be following this up. Kind Regards, Aimee Customer Service Coordinator

“When it was discovered that the main power unit had a fault Cleva sent me a new one free of charge. Now the cleaner is working and I am very pleased with the service.”

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“Easy to use website, ordered one day, came the next day! Great service”

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“To be honest I was not overly impressed with the communication from the company, I received no shipping or delivery information, luckily I was there at the time Parcel-force arrived to deliver. Having said that, the vacuum is pretty decent and I am more than happy with the quality.”

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Hi Mr Gillett, Thanks for leaving a review. I'm sorry that you didn't receive your tracking information. Emails with tracking information should go out automatically, we aren't aware if they haven't been received until customers get in touch with us. We're about to launch a brand new website which should stop this happening again, but if you have any queries in future please don't hesitate to get in touch and we'll be happy to help. Kind Regards, Aimee Customer Service Coordinator

“Cracking sevice, really quick delivery ordered in the morning, arrived the following lunchtime. Really happy with the blowers although using them as cooling for indoor cycling rather than as originally designed. Works outstandingly well for this if anyone's after a fan for the turbo.”

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“Great service, vacuum came very quick. Will certainly use again.”

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“Excellent advice and service on the telephone. Placed order and delivery was received the next day. Many thanks to Cleva UK.”

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“Delivered promptly will try fit later”

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“Easy to use website and the "next day" delivery promise was kept. An excellent transaction.”

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“Very quick delivery and excellent product”

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“Vacuum cleaner and accessory arrived next working day, at 9am. Perfect condition. Process from website to order to delivery couldn't have been easier. And £10 cheaper than Amazon!”

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“Got some useful pre-sales info from Cleva. They were quick and they knew their stuff. Price was good, delivery was painless, product (a wet and dry vacuum) worked perfectly. Very happily, would deffo recommend them.”

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Cleva Europe Ltd is rated 4.8 based on 5,256 reviews