Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,252 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 22nd October 2024

134

Anonymous

Anonymous // 01/01/2019

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“The ordering process was straightforward and the delivery time was excellent. Communication was also good. However, what is NOT good is selling equipment that is made in the anti-western and non-democratic REPUBLIC OF CHINA. I would not have purchased the lawn mower if I had been aware of its origins.”

Helpful Report

Thanks for leaving feedback. We're sorry to hear that you're disappointed that your mower was made in China. Cleva is a Chinese company, and as such, all of our products are made in the Republic of China. Our Product Management, Customer Service and distribution centres are all based in the UK. You would of course be welcome to return your order for a full refund if it has not been used.

“Fast, efficient service. Product arrived within 24 hours.”

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“No hassles atl. All went very smoothly and as promised”

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“Excellent service as always. Thanks”

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“Very efficient and easy online purchasing process.”

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“I have yet to receive my order. Your support sent me an email stating the correct parts would be sent the next day which was last week. Not happy!”

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Thank you for leaving feedback Mr Hodgkinson. We sincerely apologise that your order was not received when expected, and for any inconvenience this may have caused. I can confirm that the part has been sent out to you. Kind Regards

“The buying and paying part are always easy. It is the next step that might be more tricky: putting it together then use it!”

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“Great Product and arrived quickly. Well recommended.”

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“Ordered online. Order didn’t materialise 48 hours later even though it should have been next day delivery. Sent an email querying where it was. Received a quick response promising to chase it up. Order received the next day.”

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“first class service have ordered all the parts i need for my hoover”

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“Quick and efficient delivery”

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“Excellent service from beginning to end. Ordered one day and delivered the next.”

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“Delivery was next day baught with a few clicks super easy found a discount code for 10% great value”

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“There was a blip in the ordering process but after a quick email everything was back on track.”

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“Easy to order and delivery was prompt.”

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“Very good sturdy appliance”

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“Excellent service from Cleva. Items arrived in good condition and earlier than estimated.”

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“Easy to order and arrived quickly.”

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“No problems buying this product”

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“I can not fault the service I received from Cleva. I placed the order and dispatched the same day with the next day delivery!”

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Cleva Europe Ltd is rated 4.8 based on 5,252 reviews