Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,252 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 22nd October 2024

134

Anonymous

Anonymous // 01/01/2019

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“Always first class service from Cleva”

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“Delivered vac master extractor on time and pleased with product”

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“Brilliant highly recommend”

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“Delivery was spot on”

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“Good price and delivered within 2 days”

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“I have purchased several Cleva vacs over the years and the products cannot be faulted. However, they now no longer offer telephone support for domestic customers. Now if you want to ask a simple question, you have to contact them via their web form - not acceptable! I wanted to ask a relatively simple question but their phone line kept referring me back to their website and wouldn't put me through to a person. I eventually managed to speak to someone by selecting the option for trade customers. The man I spoke to said they have discontinued telephone support for domestic customers because they have become larger and can no longer cope. If they are now larger then they should be able to pay more people to answer the telephone – not less! Cleva, given that your domestic customers pay you upfront for the goods and your trade customers, no doubt, pay in arrears, is the money your domestic customers pay you any less valuable that the money paid to you by your trade customer. The answer is obviously YES – DOMESTIC CUSTOMERS ARE MUCH LESS AS IMPORTANT..!!”

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Hi Brian, We are sorry you have had a bad experience and some incorrect information. Customer service is a priority for Cleva and we do still speak our customers directly. We have made some changes to improve the aftersales response times to all customers. We ask at the moment for the initial contact to be logged so that we can speak to customers in order of contact, this is fair to all customers. Customers can still request a call back on the contact form or by emailing directly. Call backs are free and there is no waiting on hold. Using the contact form and emails allows us to better help customers by providing more detailed instructions, which include images and videos. Our domestic customers still have absolute priority for customer service as we have now seperated out business calls so they don't distrupt the customer service department. Please email us at sales@cleva-uk.com if you would like us to call you back or need some advice.

“Company on-line information was comprehensive and the order process straight forward.”

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“Highly recommend, a great fast service aswell!”

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“Very easy to order and very prompt delivery of my cordless LawnMaster mower.”

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“Does what it says on the tin. Big coverage on a single charge. Great value”

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“Great product: simple, robust, effective and quiet fan. Quick delivery very happy”

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“So far, so good. Very grateful to Deb for all the help she has provided. The original lawnmower I received had a faulty safety switch but Deb ordered a replacement for me and whilst I have only used it once the results are quite impressive.”

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“Good communication and speedy delivery”

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“Easy to order, delivery was fast and I was notified every step of the way.”

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“Fantastic battery mower, we have around 300m² if lawn and it cuts this easily with plenty of power left over but two batteries just in case is great.”

Cleva Europe Ltd 5 star review on 8th September 2021

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“Second cmCleva vacuum ordered this year both have been fantastic”

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“fast service again Much appreciated”

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“Impossible to fault delivery and service cannot comment on mower as i have not had cause to use yet”

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“The bags arrived promptly. They are well made and a good tight seal. The actual vacuum cleaner was easy assembled and functions well however the hose and nozzle attachments are pretty pathetic and I would have expected better for the price”

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“Excellent product, supplied by an excellent company!”

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Cleva Europe Ltd is rated 4.8 based on 5,252 reviews