Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,237 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Anonymous

Anonymous // 01/01/2019

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“Buying experience was straightforward”

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“Ordering was straightforward and delivery was as advertised.”

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“Great product and quick delivery”

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“Very good my question was answered so very pleased with service”

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“The service from Cleva is always good, however their chosen delivery company lost the initial order, and it took over a week for me to receive the trimmer.”

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“Purchasing online was straight forward. Very pleased with the performance of the mower and the quick delivery.”

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“Easy purchasing through the website. Delivery was well documented and prompt. The Lawnmaster was very well packaged and arrived in perfect condition.”

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“The hedge trimmer is not fit for purpose. Have tried contacting Cleva and sent them the order number and address numerous times, they just don't respond. They then ask to be rated on how well they've done. We'll folks I'd say stay well clear of this company as once they've taken your money you can expect zero help or guarantee from them.”

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Hi, thanks for leaving feedback. I can see that we have received one communication from you on 12th September, a screenshot of your order confirmation but no further content in the email. We replied to your message on the same to enquire as to how we could assist, but received no further contact from you. If you have not received this message then I'd advise checking your junk folder. Kind Regards

“Great experience”

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“Was trying to buy this mower from a popular Garden centre to no avail. So I came direct to Your Company. Hurrah in no time success was mine and in less than two days My Mower had arrived and the batteries were charged. Good Mower and easy to manoeuvre! Very good and Thank You.”

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“Very good - far better than I expected them to be, quick answer to email, and right too! Quick dispatch and delivery. Battery is correct for McGregor mower and fits fine!”

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“From start to finish it was clear what and when you would receive, to me that's all we need.”

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“I had left a poor review of Cleva just a week or so ago. I had some minor difficulties setting up the robot mower and believed they had failed to respond to my queries. Their response to my review was to confirm they had responded and suggested I should check my spam folder. Lo and behold, I noticed their responses in the spam folder. So I've created an account on REVIEWS.io to change my review.....it's the right thing to do. I've lived with the robot mower for several weeks and it has performed in a faultless fashion. My initial errors in setting the boundary wire and finding a small 'dip' in the lawn have since been rectified and the mower no longer becomes stuck. Rather, it undertakes its daily tasks with professional regularity. Further, the cut provided by the mower is very good indeed. Speaking of professionalism. The staff at Cleva answered my queries with helpful advice and in a rather swift fashion, even over a weekend when most desk jockeys are busy tanning themselves. There's little more to say. A great product, professionally supported by Cleva. Do yourself a favour and buy one of their items, you won't be dissapointed. Oh.....and be sure to check your spam folder :-).”

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“The lawnmaster was out of stock and we thought we missed our chance, which was sad. But it got back in stock and was delivered in 48hrs.”

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“100% with service our hover is fantastic able to get down side of bed for 100 quid excellent value”

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“Good, clear website and pricing, secure ordering process and order dispatched and received more quickly than shipping information on website said it would be (order after midday Friday - delivered Saturday PM), so impressed with fast, efficient service. My Email query too was answered it appeared out of Mon-Fri office hours.”

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“It was as requested thanks”

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“Very efficient service from start to finish and kept fully informed along the way. Excellent service”

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“Choosing and ordering through Cleva was very straightforward and the delivery was prompt and efficient.”

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“Great communications and delivery service. Great product, thank you.”

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Cleva Europe Ltd is rated 4.8 based on 5,237 reviews