Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,237 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Anonymous

Anonymous // 01/01/2019

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“As expected!”

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“Very quick delivery. Great wee machine especially for the price.”

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“The first attempt was disaster despite choosing 24hrs express service. Waited for 3 days and then contacted them via email. Later on found out that they have to dispatch a new product once again due to some issues with DPD and finally received the product. Thanks to Shelly from customer advisor for keeping me in track for the second order.”

Helpful Report

Hi Nazia, thanks for leaving feedback. I can see that your original order was placed on a Saturday, our delivery policy states that any order placed after 12pm on a Friday will be dispatched the following working day. I'm glad Shelley was able to assist you with the delivery after it was returned to us. Kind Regards

“Easy no hassle buying expensive, very quick delivery.”

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“Excellent service and brilliant vacuum”

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“Excellent .trouble free ordering process.well packaged ,promp despatch and delivery. Excellent service and look forward to years of use . Thankyou”

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“Quick painless”

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“Speedy efficient next day service.”

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“Bought for a friend as she was impressed with the one I have. We are both very pleased.”

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“Purchased a Battery mower and very happy with it. It was delivered on time hundred percent happy with this company and product.”

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“Ordered the wrong model and contacted customer services within 15 minutes of placing the order to cancel. The order was delivered and having difficulty getting any speed of response to return the item. Not having a customer service telephone number to call and having to wait days in between emails is most frustrating.”

Helpful Report

Hi, thanks for leaving feedback. I'm sorry that we weren't able to cancel your order. It's not always possible for us to do so, and as such we encourage customers to double check their orders to ensure they're correct. Kind Regards

“Delighted with the product the information on expected delivery time and the delivery itself.”

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“An all-round good experience.”

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“Lawnmower and additional blade for same, ordered at the same time, came in same box to minimise packaging and postage costs. Delivery was only days after purchase of order, with van tracking. Excellent service. Lawnmower was easy to assemble and worked perfectly.”

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“very smooth”

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“What's not to like, first class delivery and first class product!”

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“Great price, quick delivery. Great product”

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“Great price have now used the mower plenty of power having two batteries is great lovely stripes from roller would recommend to others free fast delivery many thanks.”