Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,251 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 22nd October 2024

134

Anonymous

Anonymous // 01/01/2019

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“Prompt efficient delivery”

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“Very easy to follow”

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“Couldn’t have asked for a better service for ordering and delivery of this product… all completed and at my home in 22hours. Great customer service.”

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“Ordered this Roboto Mower 8 days ago, not seen it yet! Was given a 2 hour delivery slot from Yodel, but they attempted delivery before the slot given so we missed them because we were out, then they proceeded to lie and tell you that we rejected the delivery and sent it back to you!! So annoying - wish id ordered it off Ebay at the same price and then i would have got it long since. Kind Regards Dan”

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Hi, thanks for leaving a review. Your order was returned to us, I apologise for the inconvenience of this and I can assure you we're taking this matter up with the courier. I can see that our customer service team have replaced your order for you, but if you have any further issues then please do not hesitate to contact us. Kind Regards

“Not had time to use them yet but delivered quickly & safely.”

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“Excellent service.”

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“Fast delivery and happy with filters”

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“Easy to make a purchase. Fast efficient delivery.”

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“Excellent process - great experience”

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“Really straight forward, and a good mower”

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“Let down by courier who dumped the item on the doorstep, rang the bell and without waiting to see if we were in legged it back to the van! Poor service!”

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“Very quick delivery. Both machines seem to perform well after a couple of uses at the moment, generally quite impressed.”

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“The blade is great! Can I just ask about another aspect of the Lawnmaster 60V. I find the design for the pushing handles really poor and over complicated. They never seem really rigid and pop open if you give it a real push. The folding idea is great and altogether it is a great mower, but the pushing handles do not give me confidence and are really fiddly to erect. Am I doing something wrong? Please tell me. Or is there a weakness in the design? Yours sincerely Paul Brown”

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“Very easy to buy online. There was a promotion and it was easy to apply the code . Quick, clear and efficient service, flawless next day delivery . Very nice and quality product Very happy”

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“Great value, appears great quality and very fast delivery”

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“Easy buying process and made use of the discount code. Received the unit in just under 24 hours of my order!”

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“Really pleased - would highly recommend. Speed of delivery was amazing too”

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“Easy to order Super speedy delivery”

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“Unfortunately there were 2 screws missing to the shredder part number 15. I have contacted you on two occasions without any response. So i have to say customer care is really poor.”

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Hi Barry, thanks for leaving feedback for us. I can see that you contacted us on 30th March to report the missing screws, one of our aftersales team replied to you the same day asking you to confirm your order number so that we can resolve the issue. We received no response and have had no other contact from you. It's possible our reply went into your junk folder, I'd advise checking there. Please contact us at sales@cleva-uk.com confirming your order number and the model of your product, and we'll be able to assist you.

“Fantastic next day delivery and my robot mower is already performing well.”

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Cleva Europe Ltd is rated 4.8 based on 5,251 reviews