Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,243 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Anonymous

Anonymous // 01/01/2019

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“Good online experience. Parcel was delivered as excepted. Easy to use products and work as excepted. I am satisfied with my purchase.”

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“Prompt delivery, extra docking station for 2nd lawn”

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“I ordered a replacement blade, and at a very good price. It was £7 cheaper than buying on Amazon where I originally bought the lawnmower. In addition it's free postage, excellent. I will certainly use again. Many thanks.”

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“Very good”

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“Delighted with the Robotic mower, we now have three in the family. Service excellent. Thank you very much”

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“Invoice#224192 So far the worst ever. A week and I'm still waiting for 1 of the 4 emails I have sent to have a reply back from the company. Starting to think the reviews regarding this company are in-house to promote the company. I still can't buy parts as I don't have the part numbers or where to buy them. The company and the website do not seem to have the spares on their site. As well as them claiming to be able to buy spares easily. So far they seem to ignore customers after the product has been purchased, They have lied in their advertisement that parts are easily available. As for customer services well a week with no reply to any of my emails says all it needs to. Looks like i have wasted over £200 with no support spares or help whatsoever. Stay clear from this company as there is no help or anything else from them after taking your money. I DO NOT AND CAN NOT RECOMMEND THIS COMPANY”

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“Had an issue with a part, Once contact was made a replacement was sent and the issue was resolved within 48 hours.”

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Hi Mr Shearer, Thanks for leaving feedback. I'm sorry that it's taken a bit longer for us to get back to your queries than we'd like it to. We are extremely busy at the moment, and our customer service team are doing their best. I can see that of the numerous emails you sent to us, we replied to them the next day at the latest. I can also see from the emails you sent that you're looking for a new spool for your trimmer. As advised, they're out of stock at this time and our team are doing their best to locate one for you.

“fast delivery, east to use website found what I wanted and using it happily”

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“Fast efficient and a terrific product”

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“Great machine, easy to use and I'm 75 year old female. Cuts a treat.”

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“Ordered one day and delivered the next as promised.”

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“Ordered at the weekend and it was delivered Monday, does it get any better? Yes, extra discount for being a new customer! Used today for the first time on two reasonable size lawns, two batteries just about saw me through. Impressive! David”

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“easy and quick.”

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“Great product and customer service!”

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“Excellent product and very prompt delivery. A huge cut above chinese made rubbish”

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“Easy to order online, delivered next day as promised. Item was well packed and in perfect condition.”

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“Easy ordering process,good delivery time.”

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“What it says on the tin, Easy, Precise efficient and punctual. What more do to want.”

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“Ordered a replacement for my faulty charger and had it delivered and working within 3 days. Excellent service.”

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“Easy to order and a very quick delivery”

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Cleva Europe Ltd is rated 4.8 based on 5,243 reviews