Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,256 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 22nd October 2024

134

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Tracked delivery arrived on time within the timeslot given. Great product too (Vacmaster blower). I'm on my third!”

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“Very tidy and powerful vacuum”

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“Good service and delivery time ,would use again”

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“Works really well well recommend people to buy this product”

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“Excellent buy the battery isn’t so good.”

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“I reported by Email the fact I had not received the new vacmaster yet on 4/1/21 & on 6/1/21 my order reference no 7646/S76646 I have not received any follow up Emails from cleva . It is clear DBD have lost it, That's an issue for you to take up with them , Therefore as the consumer who has paid in advance for the goods can you provide replacement via an alternative carrier expeditiously .”

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Hi Mr. Leeman, I sent you an update on Friday 8th to say that if your order was not delivered today then we would send a replacement with a different carrier. Kind Regards

“The service was good, however, I would prefer to pay a little extra for delivery and have DPD deliver my products rather than Royal Mail who are extremely unreliable. Further more, the 3 star rating is more for the quality of the product, I purchased a replacement hose for my Vacmaster Power 30 PTO, this product has changed from the original hose supplied with the vacuum and the quality is nowhere near as good as the original, plus the inlet port is a completely different size than the original too? Why change something when it's not broken? Very disappointing..!”

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“Excellent vacuum cleaner with a super fast delivery service.”

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“Easy to deal with, straightforward ordering process, prompt delivery.”

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“Ordered late one afternoon, immediate reply and dispatch confirmation. Product arrived in 2 days. always kept fully informed, text email. Super efficient.”

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“Product as described and arrived on time.”

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“Excellent. Does the Job. Light. Good reasonable price.”

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“Fantastic service and very fast delivery with DPD.”

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“site when making order clear and easy to use . Delivery and service quick Product perfect,”

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“I haven't received the item I purchased on 11 Dec 2020. The DPD tracking number I received indicates that DPD hasn't received the item for shipment yet. That's fine -- it's not urgent -- but I haven't had any updates from Cleva about when it WILL ship, which would be helpful.”

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Hi, If you have not yet received your order then please contact us directly at sales@cleva-uk.com so that we can look into this for you.

“Great product great service”

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“Super fast delivery very pleased with product recommended company five star.”

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“Ordered over the weekend, it was shipped next working day, received it in Ireland on the Thursday, very efficient service and happy with the product.”

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“Outstanding service. Ordered late in the evening; processed and dispatched the next working day; delivered in the morning of the next day. Assembled in under 5 minutes; tested, charged and working by 6pm. that evening. Fantastic experience. I will certainly recommend and already have done to 3 friends.”

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“Great fan for the turbo trainer!”

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Cleva Europe Ltd is rated 4.8 based on 5,256 reviews