Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.80

4.8 Rating 5,238 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally speaking quite good...bit slower than I expected, but fine in the end. Lovely cleaner picks up well.”

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“Expedite delivery & easy use machine”

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“Fast delivery, great experience and easy purchase, no brainer really :D”

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“Easy transaction. Prompt delivery. Happy.”

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“It was easy to use the website and order the product, It was delivered the next day. The instructions made it easy to assemble and it works great. Just what I wanted.”

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“I couldn't believe I got my vacuum the next day! Thank you, Cleva for your fast, cost friendly, awesome service!”

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“Details and service very good!”

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“Good price, easy to use website, quick delivery”

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“Easy to order and next day delivery. Only used once so far but very easy to handle. Purchased as I already had the HS lawnmower and batteries”

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“Ordered from the website and within a few days it was delivered and I received updates throughout. Very pleased”

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“Very prompt delivery, very good to be able to buy fitting parts fron the manufacturers.”

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“The ordering process was easy and delivery was a day earlier than the stated date slots. Product specification (1800w 40cm Lawnmower with roller and mulching plug) was exactly what I was after but assembly was a little fiddly and the build quality of the grass box meant that it was a shockingly bad fit. I noticed other quality issues with the grass box also which meant I decided to return the item. Return service was great, very responsive and timely.”

Cleva Europe Ltd 5 star review on 6th July 2023

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“Great service and delivery”

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“Seamless from start to finish. Arrived within 24 hours of order.”

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“Good vacuum, a bit noisy but good”

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“I’m still waiting for a reply about my faulty mower. Awful customer service and tellingly no phone number listed!!”

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Hi Nick, I'm sorry to hear you're not happy with the service you received from us. I can see from the correspondence that you had with our customer service team that you contacted us on 26th June, and that after confirming some details with yourself, the issue with your order was resolved the same day. If there is something further that you're not satisfied with, please do let us know. Kind Regards

“Easy navigation on the site,paid and it was delivered quickly!”

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“I haven't used yet, but I hope will be alright.”

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“I emailed you last week to say I did not receive my order in the 27th June as expected. I have not heard back from you. I feel this is disgraceful service. And I would like a full refund.”

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Hi Nicola, thanks for leaving feedback, I'm sorry to hear you're not satisfied with the service you received. I can see from the email correspondence that you've had with our customer service team that you contacted us on 28th June, and that we responded on the 29th. We did not receive a reply from you until 6th July, and confirmed that your order had been delivered. Kind Regards

“Excellent service. Highly recommend”

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Cleva Europe Ltd is rated 4.8 based on 5,238 reviews