Claytons Carpets Reviews

Name: Claytons Carpets
Address: Tritton Road (opp. NEXT), Dixon Street, Lincoln
Rating: 4.93

4.9 Rating 1,594 Reviews

99 %

of reviewers recommend Claytons Carpets

Company Reviews

Metrics

4.9

Based on 1,594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01522 510210

Email:

sales@claytonscarpets.co.uk

Location:

Tritton Road (opp. NEXT), Dixon Street
Lincoln
LN6 7BN

Write Your review

Tell us how Claytons Carpets made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always”

Helpful Report

Posted 5 years ago

“The sales team were polite and friendly whilst visiting the showroom and very helpful when we required assistance. Once we had ordered the suite, it arrived on time and the delivery team were very professional and took all the waste away without prompting. We would definitely recommend Claytons for any future purchase.”

Helpful Report

Posted 5 years ago

“Excellent service from start to finish. From the day I made contact to request fabric colour samples, Ian made sure everything went smoothly. I found Claytons online as we don't live in the area but was totally reassured by the friendly and efficient service we received. Our house has difficult access and in the past we've had problems despite warning companies before they deliver so I was a little nervous on the day, but this was totally unfounded. Claytons driver called to give us an approx eta and updated us regularly. On arrival they quickly brought the furniture in and unpacked it, took the rubbish away, and even helped us move out the old furniture. I wouldn't hesitate to recommend Claytons and will certainly use them next time we need new furniture.”

Helpful Report

Posted 5 years ago

“We had a specification we knew we could reach with the budget, and a quick double bed was in need. I emailed Claytons and they rang to say I should come to store, as a deal could most definitely be made to meet spec and budget. I was clear about my needs from the outset and visited store. They proceeded to try and sell a bed in excess of the budget discussed. A deal was made (much like buying a car)...and the bed was collected. It had a broken foot and broken draw runner (1 of 2). After a few nights it continued to be an incredibly hard mattress: much firmer than experienced in the shop. Looking on their web page there is an explanation about this-how a new mattress/suite can feel firmer than the one tried in store, as manufacturers can leave “25% softening to occur naturally through the first few weeks of use by the customer.” After allowing a good few weeks of disappointing comfort, the advice I received was to kneel and bounce on it to help it to soften. No other after sales support. From the other end of the phone they inform there is no fault with the bed.”

Helpful Report

Posted 5 years ago

“Have just returned from spending several hours choosing a suite at Claytons........and what a positive experience it was. We had arranged this visit with Glynis who had organised for a suite to be brought out of the warehouse for us to view. From the moment we walked through the door we were met by friendly staff....and Glynis herself was superb. She gave us time to consider our purchase privately, but was there to answer all our questions and show us alternatives to our initial choices. Listening to our discussions she made gentle suggestions for our consideration, but never harassed or hurried us. Once we had made our decision she introduced us to the delivery drivers, who cheerfully offered their advice re delivery. Thank you so much Glynis for your patience and advice. Although we had made a considerable journey to view the furniture it was more than worth it.”

Helpful Report

Posted 5 years ago

“Our previous house was carpeted by Claytons and we were completely satisfied with the products and services. We have had our new lounge and dining room carpeted by them and although there was a slight hitch with the carpet itself , Claytons were excellent . We did not pay the outstanding balance ( at the request of Claytons) until we were completely happy and satisfied. They were professional and courteous throughout .”

Helpful Report

Posted 5 years ago

“From the first visit to the showroom to get some ideas for a new sofa and carpet to the multiple visits that followed working out what would fit and meet our needs, right through to the ordering, the professionalism, patience and help from the staff was second to none. This was just the same for the fitters and delivery staff. Everyone couldn’t have done enough for us and made the whole process a very pleasant one. The end result is we are incredibly pleased both sofa and carpet and would highly recommend using Claytons.”

Helpful Report

Posted 5 years ago

“Nigel is always helpful.The quality is always excellent and we are confident of reliable service. The fitters were brilliant..quick,clean and courteous. Good service as always throughout”

Helpful Report

Posted 5 years ago

“Service really good, from in store, measuring up and fitting. Really pleased with carpet.”

Helpful Report

Posted 5 years ago

“Always a good service at Claytons. A good selection of carpets. The staff are helpful without being over attententive. Free fitting without having to spend a small fortune. Don't know why I bother looking anywhere else because I always end up buying from Claytons!”

Helpful Report

Posted 5 years ago

“The fitters were very professional taking great care not to bend the carpet or scratch anything whilst fitting it . Perfect fitting and will definitely use them again without a doubt”

Helpful Report

Posted 5 years ago

“I ordered a 3 piece suite I live in the West Midlands so the order was done over the telephone , everything was handled very efficiently and I was kept up to date with the progress of my order. The order was actually delivered 3 weeks earlier than planned which was excellent, the delivery company kept me informed of the time it was delivered 8.00am which was excellent the furniture was well wrapped and protected. I would recommend Claytons to anyone and would certainly use them again.”

Helpful Report

Posted 5 years ago

“When I was in the shop I was given time to look round, with checks to see if I needed help. Once I asked for advice it was useful guidance. The man who measured and the fitters were also efficient. I’ve had the carpet down for a few weeks and am very pleased with it. And the service overall. This is my third carpet from Claytons and I would return to them for another.”

Helpful Report

Posted 6 years ago

“As always, excellent service from start to finish.”

Helpful Report

Posted 6 years ago

“Pros: Good choice of carpets, easy parking, excellent fitters. Discount on floor price. Friendly sales staff. Cons: Told by sales staff carpet was in stock when it wasn't which delayed things. Also communication was a bit dodgy, I was promised a call to confirm the fitting date which never came meaning I had to chase. Also initially told fitting would be PM only to find out the night before at 5pm it would be AM. I would use Claytons again.”

Helpful Report

Posted 6 years ago

“Great service delivered carpet when they said they would fitted perfectly & they cleared up any mess”

Helpful Report

Posted 6 years ago

“Helpful and polite customer service from all and skilled and efficient fitters. Thank you”

Helpful Report

Posted 6 years ago

“Single bed and wardrobe delivered on time, Jake and Steve very helpful and efficient. Paul came and fitted wardrobe, excellent service from Clayton's. Thank you.”

Helpful Report

Posted 6 years ago

“A thoroughly fantastic job from start to finish. Carpets upstairs and lounge and solid oak flooring elsewhere. Total transformation & excellent fitters. Very happy with the results.”

Helpful Report

Posted 6 years ago

“Fantastic service and the best vinyl fitting we have ever had (thanks John), it has totally transformed our bathroom, will be back soon for lounge carpet.”

Helpful Report

Posted 6 years ago

Claytons Carpets is rated 4.9 based on 1,594 reviews