Claytons Carpets Reviews

Name: Claytons Carpets
Address: Tritton Road (opp. NEXT), Dixon Street, Lincoln
Rating: 4.93

4.9 Rating 1,642 Reviews

99 %

of reviewers recommend Claytons Carpets

Company Reviews

Metrics

4.9

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01522 510210

Email:

sales@claytonscarpets.co.uk

Location:

Tritton Road (opp. NEXT), Dixon Street
Lincoln
LN6 7BN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from going into the shop to the delivery of the furniture 5 star service!”

Helpful Report

Posted 2 years ago

“From start to finish this has been a very successful experience. The staff in-store were very helpful and knowledgeable about the wardrobe units. The delivery men were courteous and friendly and the fitter explained everything clearly and asked us questions to clarify the positioning of each unit. A whole team of lovely people!”

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Posted 2 years ago

“Good service. Long wait for the sofa but a good delivery at the end”

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Posted 2 years ago

“Great showroom with really friendly staff. I had my carpets replaced after many years. I feel the underlay is very poor and seems lumpy and dips. I kept some of my old rubber underlay which we have fitted ourselves in the stair cupboard and the carpet is much better on that. I assumed a 9mm underlay would be of the same standard as I’d previously had. As I’ve had all of the stairs and upstairs done there’s little I can do to address this now. So I would say please check you’re happy with the underlay you are quoted for. I’d have been willing to pay more to get a better feel to the carpet. Sadly I feel quite disappointed plus the creaking of my floors is now awful. Didn’t have creaks before installation and they drive me bonkers. Clayton’s do not ring and ask if you’re happy but if you have an issue they will try to resolve it. Can’t see how I can resolve this though as no way can I remove all the furniture again for refitting. Live and learn 😫”

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Posted 2 years ago

“We found the delivery and fitting very good. All three men were friendly, polite and helpful. The goods arrived within the time slot and the fitter arrived within minutes of delivery. On today's experience we would recommend Claytons to other people”

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Posted 2 years ago

“Quick excellent service. Very friendly and professional”

Helpful Report

Posted 2 years ago

“Excellent service from the first visit to the store down to the delivery of the sofas.”

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Posted 2 years ago

“Friendly helpful fitters who did a fantastic job, would highly recommend them. This was our first purchase from Claytons but we will definitely be buying again from there. The sales department were very knowledgeable.”

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Posted 2 years ago

“Great service and friendly drivers, Thanks”

Helpful Report

Posted 2 years ago

“All went very well with our order. The two delivery men are pleasant, polite and clean workers, taking great care to cover our new carpets with clean sheets, the same with our delivery products. The fitter as always is meticulous in his work, extremely trustworthy and a very nice person in general”

Helpful Report

Posted 2 years ago

“Practical support from the assistant when we were choosing sofas. They arrived early and Claytons coordinated the delivery of the suite with the fitting of the carpet at short notice. Fitters of both the carpet and the sofas were professional, efficient and friendly. Thank You”

Helpful Report

Posted 2 years ago

“Jake and Steve made our delivery at the appointed time and their professionalism is a credit nt only to themselves but they are fantastic ambassadors for the company. Well done guys and thank you so much.”

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Posted 2 years ago

“Excellent service. The staff members were very helpful and polite. The work done was to a high standard and on time”

Helpful Report

Posted 2 years ago

“Great customer service from a helpful, polite salesman. Excellent price for carpet and fitting. The carpet was fitted quickly and efficiently, all rubbish and carpet cut offs taken away with the room left tidily - just needed to be hoovered. I had originally paid to have the existing carpet lifted and disposed of, however I didn’t need this service and was very quickly refunded without quibble. I have used Clayton’s Carpets numerous times over the years and have never been disappointed with their service.”

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Posted 2 years ago

“Lovely friendly fellows, very helpful and a pleasure to meet.”

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Posted 2 years ago

“Excellent Service & Friendly Staff. Delivery was spot on with an excellent description”

Helpful Report

Posted 2 years ago

“Many thanks to Glynis for her help with our order, paperwork arrived this morning, there are 2 errors in the address, the correct postcode is DL12 0QG and we are in Teesdale not teeside, but that doesn't mater for the moment, but it will when delivery occurs. Thank you for the 5" distance info I can now look for a new hover which will go under the sofa's. Hopefully the 21 weeks will fly in as I can't wait to be snug as a bug on our new sofa's. Best regards and thanks Glynis, Violet F.”

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Posted 2 years ago

“Excellent service from store to fitting. No heavy sell just very good communication from the beginning Thank you”

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Posted 2 years ago

“Over the last year we have ordered beds and sofas. Our last purchase was 2 sofas, we ordered these through Glynis in the sofa department who spent quite a bit of time with us and advised us on the coordinating cushions. Glynis went out of her way was so helpf and extremely friendly through the purchase. Thank you Glynis you are a star and the sofas look fantastic 💕”

Helpful Report

Posted 2 years ago

“We made two visits to Claytons this week with the hope of purchasing a three-piece suite. The vast array on offer were inspected carefully and eventually a choice was made and purchased. Staff member Glynis Clipson provided helpful guidance. She was most knowledgeable and careful to tune into our thinking, so helping us in our selection. We loved the light and airy showroom and were given freedom to test all the items on display for their comfort. We recently purchased a new bathroom carpet from this firm and are happy that we chose them for the furniture for our sitting room.”

Helpful Report

Posted 2 years ago

Claytons Carpets is rated 4.9 based on 1,642 reviews