Name: Clarify Car Hire
Address: Suite 4c, Market House, Market Place, Wokingham, Wokingham
Rating: 4.90

“Have used Clarify on three occasions and can't recommend them highly enough. Good advice and customer service are second to none. Had no hesitation in recommending to friends.”

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Posted 2 years ago

John McDonough Thank you so much for your continued custom and it is always a pleasure to assist you. We do also truly appreciate the fact that you have also introduced us to your friends and look forward to assisting you all in the very best way, in the future as well. Here's to your future travels. David Neal Head of Customer Services

Posted 2 years ago

“Efficient service from Clarify- no fuss with the booking, and a very helpful and promt bit of assistance after I made an error with pickup timings. Overall, a smooth experience. Thank you.”

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Posted 2 years ago

Charlie Andrews Our Pleasure.... We are here to keep an eye for you as well! Really pleased that all went so well for you. Wishing you the very best for now. David Neal Head of Customer Services

Posted 2 years ago

“At the last minute the timing of our flights to and from Spain changed. Clarify were very helpful in sorting the timings out with the car rental company with no additional cost. Matter was also dealt with very promptly.”

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Posted 2 years ago

Nicholas Wade Thank you so much for taking the time to share your review. Many Car Hire Suppliers have varying definitions on being "Late", but very pleasing that we were able to assist you on this occasion in regards to this. Please feel free to save us to your favourites and we will be delighted to assist you with all your Car Hire requirements in the future. Wishing you the very best for now. David Neal Head of Customer Services

Posted 2 years ago

“I would like to genuinely and sincerely thank David, Mark and all the team at Clarify for a most professional and brilliant service I received when booking my rental car. David and his team went above and beyond in every way possible in demonstrating a first class service taking time to go through everything with me. Thanks again to you David , Mark and all the team at Clarify for a truly caring and a most wonderful company and it was a real pleasure dealing with you. Gerry Hehir”

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Posted 2 years ago

Gerard Hehir From the whole team here, it was all our pleasure. We really do hope and look forward to being of a further assistance to you in the future. Take care for now. The Clarify Team

Posted 2 years ago

“The measure of a truly outstanding company is not just delivering their bog-standard product or service but how they handle things when things go awry for the customer. Problems happen, that’s life, and I will admit I was most unhappy when mine transpired, BUT Clarify leapt straight on it, did everything conceivable in their power to resolve, and the nett result is that not only will I return as a customer but have absolutely no hesitation in recommending them. At the time of booking I hadn’t realised they are a family company but I now believe this “vested interest” is what confirms them as truly caring about the customer. Excellent.”

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Posted 2 years ago

Kev Hill Thank you for such an honest and heart warming review. When dealing with a number of Car Suppliers across the World as we do, 24/ 7, 365 days of the year, there is always a chance something can happen from the moment you book to returning the car. Sometimes out of your control as well ! We will always do our very best to assist and liaise with the Car Hire Companies if need be and I'm pleased that we able to support you in the way you described. Wishing you the very best for now. David Neal Head of Customer Services

Posted 2 years ago

“Very easy process, they made it very clear and went out of their way to help me with a query about cross border car hire. David even called the car hire company for me personally to check. I will definitely be using their services in future.”

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Posted 2 years ago

Liam Thank you for taking the time in providing your Review Comments. We will always do our very best for our customers in making sure that that the Car Hire Package that you request, is clear, transparent and tailored for your specific requirements. We do also have a very experienced Customer Service Team and if you do require any further assistance, then please always feel free to contact us either by Telephone, Web chat or email, we will always be delighted to assist you. Once again, thank you for you review and we look forward to being of a further assistance to you in the future. The Clarify Team

Posted 2 years ago

“Wow, Clarify customer service go above and beyond! Patiently explaining the finer detail and doing what they say on the tin, clarifying everything! After I spoke they also picked up an error I had made with my reservation and called me to check if I had spotted it, which I hadn't! I have 2 rentals booked for the autumn as much better value than booking direct and I look forward to reporting back on the rental itself. It was a pleasure to speak with David Neal!”

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Posted 2 years ago

Sara Burns Thank you for taking the time in providing such an informative review. It was our pleasure to support you in the way that you have described and we wish you wonderful times ahead in regards to your up incoming trips. Anything else we can do for you, you know where we are! The Clarify Car Hire Team

Posted 2 years ago

“Not had the rental yet but have to say customer service for the booking was excellent. Very prompt replies, very helpful and pleasant to deal with ... and a good price.”

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Posted 2 years ago

Nick Thank you for providing a review in regards to the Customer Service you received from the Clarify Car Hire Team. I'm delighted to say we have a very experienced team and we will always be delighted to assist you in regards to all your Car Hire needs, either now or in the future. Enjoy your forthcoming trip. Wishing you the very best for now. The Clarify Team

Posted 2 years ago

“Fantastic service - unfortunately I had to cancel my car hire reservation due to a cancelled flight, but the customer service was brilliant (really quick and very friendly) when I requested some documentation to support my travel insurance claim. A shame I couldn't use the reservation, but I'll definitely book with Clarify the next time I need car hire.”

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Posted 2 years ago

Anonymous Sadly, due to certain external factors, flights are being cancelled and re-arranged, all out of our control, as a Car Hire Broker and you as a customer of the airlines! I'm pleased though that we were able to assist in your moment of need and we very much look forward to being of further assistance to you in the future. David Neal Head of Customer Services

Posted 2 years ago

“Wonderful service .no issues is to small. DAVID NEAL .EXPERT AND GREAT KNOWLEDGE OF THE PRODUCT. THANK YOU .RECOMMEND TO ALL MY FRIENDS AND FAMILY. ALL THE BEST. KIND REGARDS Amarjit chaven”

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Posted 2 years ago

Amarjit Chaven Thank you for your review comments, really appreciated . We do have a very experienced Customer Service Team and it's always wonderful to receive feedback about our team. Thank you also for your recommendation and we will be delighted to assist ALL your friends and family for sure and you of course...... Here's to next time..... The Clarify Car Hire Team

Posted 2 years ago

“Unfortunately It has become and is becoming rarer to come across a company which has a demonstrable first rate customer service ethic, where you are genuinely left feeling as valued customer. Clarify car Hire and David Niel excelled in its customer care service which was unbelievably helpful and considerate in dealing with our recent car hire booking, the booking process and the communication with us has been effective, clear, considerate and productive throughout. Because of this and without any hesitation that we shall use them in the future.”

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Posted 2 years ago

David Beddows Thank you for taking the time to share your most recent experience and for providing such an informative review. We will be thrilled to assist you again in the future and look forward to hearing from you next. Wishing you the very best for now. The Clarify Team

Posted 2 years ago

“Dealt with queries quickly. Immediately responding to emails. Great customer service. Thank You.”

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Posted 2 years ago

Bob Vickery Our pleasure for sure and thank you for your custom. We very much look forward to being of further assistance to you in the future. David Neal Head of Customer Services

Posted 2 years ago

“I have just returned from a holiday in Florida, in which I required a hire car. Before I went I spent weeks going through different websites and checking prices etc, to the point I was confused. I came across Clarify by accident, through an insurance site, and noticed they were based in the UK. I phoned them and they could not have been more helpful. I then booked through them. A week before I went, I needed to extend my hire by a few hours, so I called and David Neil was very helpful and talked me through what needed to be done. Everything they did was quick and simple to understand. When I arrived in Miami, the car hire company, Alamo, were ready for me and had all my paperwork signed within minutes and they did not try and sell me extras, as Clarify had taken care of all that. This was the easiest car hire experience I have had and will be using them again.”

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Posted 2 years ago

Calum Moir Thank you so much for sharing your experience with us. Wonderful to have received your feedback in regards to ourselves and the Car Hire Supplier. We will always be delighted to assist you in regards to all your Car Hire needs whether by just popping on our site www.clarifycarhire.co.uk or by calling our Clarify Car Hire Customer Service team 0330 222 0369. Here's to next time...... Thank you again. The Clarify Team

Posted 2 years ago

“Booked an automatic car with Clarify Car Hire and they are flexible, fast and very friendly in helping you with all the questions needed. They accept debit cards which is the main reason for choosing my holiday car with them. They ask just for 10% upfront paid with a debit card and 100euros fuel deposit rather than 99% of the competition companies asking for 2-5k to be locked on your credit card during your holidays. Many thanks to Mark Bower for helping me with booking a car for my holiday in Ireland. Highly recommended!”

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Posted 2 years ago

Anonymous Our pleasure ! We have an experienced Customer Service team who will always be delighted to assist you and any potential customer who would like some assistance when hiring a car. Our debit card package is a further enabler to hiring a car and this can also be tailored in regards to lower excesses and deposits if you so require. If there is anything else we can do to assist you in the future, then please feel free to contact us and we will be delighted to assist you from there. Thank you for your custom and feedback, it's really appreciated. David Neal Head of Customer Services

Posted 2 years ago

“Brilliant customer service. As I had a few bookings they spoke to me and explained everything perfectly. No problems what so ever. Cars were perfect, needed extra drivers and a baby seat. No queueing at the airport, cars waiting for us. Special thanks to Mark for answering my daft questions and thanks to David and the team for all your help. As you know I've already booked through you”

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Posted 2 years ago

Alison Hardman Thank you so much for sharing your experiences in using Clarify Car Hire and for providing your review, it's really appreciated by us all here. We also thank you for your continued custom and we look forward to being of further assistance to you and all your family in the future. Keep on enjoying your travels. Wishing you the very best for now. The Clarify Team

Posted 2 years ago

“Very good services,good prices,nice clean cars,highly recommended”

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Posted 2 years ago

Valcav Thank you so much for your review comments. We look forward to being of a further assistance to you again in the future. David Neal Head of Customer Services

Posted 2 years ago

“So helpful and made the whole process really easy and no hidden extras/costs on arrival. Would definitely use them again,”

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Posted 2 years ago

Barri Wonderful to hear. Thank you also for your recommendation. David Neal Head of Customer Services

Posted 2 years ago

“Very clear about charges, only rental company that do not require a Credit Card, very helpful and informative, easy to navigate website”

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Posted 2 years ago

Lyndsay Yes, we have a number of Car Hire Suppliers who can provide Debit Card packages, with many of these packages also providing Low Excess and Deposit amounts. When popping on to our site, we have a filter called Debit Card accepted, by clicking this, this then takes you to our Debit Card Car Hire providers. If you or any of our customers ever have any questions about Debit Card Hirer, then you are very welcome to call our Customer Services team on 0330 222 0369 and we will always be delighted to assist you. David Neal Head of Customer Services

Posted 2 years ago

“I spoke to Hannah as I wasn't clear on the extra insurance to reduce the excess. She was incredibly helpful. I hope all works as well with the actual car hire.”

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Posted 2 years ago

Susan Thank you for your feedback and in regards to Hannah. We will also always be here before and after your Car Hire and just a telephone call away if you need us. Wishing you a great trip and thank you for your custom. David Neal Head of Customer Services

Posted 2 years ago

“Superb customer service when we encountered a problem with the car rental agency.”

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Posted 2 years ago

Kevin We are here to help you for sure and great to hear that we were there when you needed us most. For all your Car Hire needs, we do very much hope that we can also be of a further assistance to you in the future. Here's to next time. David Neal Head of Customer Services

Posted 2 years ago

Clarify Car Hire Reviews