Name: Clarify Car Hire
Address: Suite 4c, Market House, Market Place, Wokingham, Wokingham
Rating: 4.90

“They do what they promise! Thanks!”

Posted 1 year ago

“This is the second time we have booked our rental car for Orlando with Clatify. Both times I found the staff to be very helpful and efficient. I will certainly use Clarify for our next visit.”

Clarify Car Hire 5 star review on 5th May 2023

Helpful Report

Posted 1 year ago

“From the out set Clarify replied to my emails very quickly. I read through the booking terms and conditions and had quite a few questions. I received from Clarify a very prompt and thorough response. This meant that for the first time ever I was arranging a car rental where I understood what I was paying for and also I understood that I had no hidden pitfalls. This was so refreshing, normally arranging car hire confuses the hell out of me. I will definitely use this company again and tell my pals and family about them. Additionally dollar car rental at Albuquerque airport who I actually had the car from were great and driving to and from the airport car rental was easy. So the best car hire abroad experience that I have ever had.”

Helpful Report

Posted 1 year ago

Thank you Mark for your comments - they are really appreciated. The service you received is exactly that we seek to provide - for every one of our users. We are also delighted that Dollar were great as well - we are careful in the providers we have so we do not let down users at any point - and they are a great partner for us. We do hope we can assist you next time you are looking for car hire The Clarify Team

Posted 1 year ago

“I required winter tyres (legally necessary in Alto Adige, Italy between November & April) & could only find them through Clarify but was unhappy when I realised that it would be a Sicily by Car car having had a very bad experience with SBC in October 2022. However, Mark Bowers of Clarify reassured me & the Seat Cupra was excellent. We drove 1,000 miles with no trouble at all. We had 4 beautiful Pirelli winter tyres. The service at the SBC desk was excellent. I now wait to see that I have not been charged for anything having returned the car unharmed but a bit dirty.”

Helpful Report

Posted 1 year ago

“Excellant service highly recommended first class company”

Helpful Report

Posted 1 year ago

Thank you Andrew for your 5 star rating of Clarify Car Hire! We appreciate your kind words. We at Clarify Car Hire are always striving to provide our customers with the best experience possible - and hope we can help you again in the future. Thanks again!

Posted 1 year ago

“The whole process worked very well. I was particularly impressed with Clarify's customer service. When booking the car I phoned them with an admin question, got through without any wait and received a helpful answer. After the car hire, I emailed another admin question and within 30 mins I had a call back from them and had my query resolved. Will definitely use them again.”

Helpful Report

Posted 1 year ago

Thank you Johnnie for the 5 star rating. We're so glad to hear that you appreciated our customer service, appreciate your feedback and are thrilled to learn that you will be a returning customer!

Posted 1 year ago

“First time using Clarify Care Hire to book my Car Hire in Sofia, Bulgaria for a Ski trip to Borovets and I was extremely happy with the customer service I received from a member of the Clarify team, Hannah. I always use my AMEX credit card to book car hire but realised at the last minute, the car hire company I used for my original booking wouldn't accept AMEX. Two day's before my trip, I was able to speak to Hannah and she was able to cancel and re-book my car hire at a very competitive price! I Would definitely recommend Clarify Car Hire!”

Helpful Report

Posted 1 year ago

Thank you Sam for your 5 star rating of Clarify Car Hire! We are thrilled that your experience with us has been so positive and are delighted that you chose us for your trip to Borovets. It has been a pleasure helping you with your car hire needs. Thank you for your kind words and we hope to see you again soon.

Posted 1 year ago

“Mark Bower couldn't have been more helpful or gone to more trouble in getting me the best deal for a car with winter tyres. In addition, he was so friendly over the phone that the whole experience was really more like making a new friend than doing business! Would definitely recommend Clarify.”

Helpful Report

Posted 1 year ago

Thank you so much Shaun for your 5 star rating of Clarify Car Hire. We look forward to helping you again in the future.

Posted 1 year ago

“Great customer experience. Hired a car from Venice to take to the Aples - in winter. The original company used stated that Winter tyres were available, but when I asked to confirm, they stated this was not available. I re-booked through Clarify, who checked and confirmed that winter tyres were fitted. Mark from Clarift took the time to check and confirm really quickly. The Car hire was painless, with a few forms to sign (pre-filled out online), Car was excellent (AWD with winter tyres) as requested, at a great price. Check-out and check-in were quick and there were no surprises. I'd certainly use Clarify Car hire again, there seems to be a certain pride in the personal touch here, and Mark had responded quickly. Not all Hire car sites are the same. I will certainly remember them in future.”

Helpful Report

Posted 2 years ago

Thank you! Your comments are really appreciate and I am delighted we came up trumps for you. You are right - we do enjoy doing a good job - but we also work hard when things go wrong, as they do from time to time, which we also feel is really important. We look forward to helping you again in the future. The Clarify Car Hire Team

Posted 2 years ago

“Despite having hired cars in Spain and Ireland on many occassions, I find the whole process and the terminology rather confusing. Mark, from Clarify Car Hire, took time to email and call me to explain clearly how to navigate my way through the miriad of choices, and to help me understand what exactly is covered by my 'Reduce Excess' annual policy. The level of customer service provided via phone and email has been exceptional, and has led me to choosing a 'value for money' rental ahead of my next trip to Spain.”

Helpful Report

Posted 2 years ago

Thank you James Delighted we could help demystify car hire for you! Enjoy Spain and we look forward to helping you again in the future. The Clarify Team

Posted 2 years ago

“I recently hired through Clarify car hire and David the agent made the process easy and pleasant. I was just about to despair as comparing like for like is nigh on impossible. Well done Clarify I will use your service again.”

Helpful Report

Posted 2 years ago

Thank you Peter Never despair - we are here! We really look forward to helping you again next time you need to hire a car. The Clarify Car Hire Team

Posted 2 years ago

“helpful and knowledgeable customer service excellent”

Helpful Report

Posted 2 years ago

Hi Noleen It was delightful helping you - we wish you a great trip, and hope you enjoy your hire car. The Clarify Car Hire Team

Posted 2 years ago

“The service I received from David Neal in a 45minute phone call was brilliant, helpful and with the paperwork and confirmation emailed to me by return. Car hire prices offered in the Baleares(Majorca) were very acceptable and as an 85year old, I was delighted that Clarify sorted out a slight age barrier that exists with some car rental companies. Well done and thank you for excellent 'service' - many of us may have forgotten what that last word means!! Best regards.”

Helpful Report

Posted 2 years ago

Thanks Anthony We delight in helping some of our more mature users - and when we designing the site built in the ability to be able to include mature drivers fees into the prices quoted. We know many sites just stop offering prices to the over 70's but we felt that was both unfair and short sighted, and have built a solid customer base of users your age. We hope we can help you again in the future. The Clarify Car Hire Team

Posted 2 years ago

“We dealt with Dave Neal. He explained everything when we booked our car hire and was so patient and helpful”

Helpful Report

Posted 2 years ago

Ann and Brendan It was my pleasure to help you both and here's wishing you and your family a wonderful trip ahead. Enjoy and Love to all the family David Neal Head of Customer Services

Posted 2 years ago

“It was honestly the best experience I have ever had with any hire company - I had to change our booking and I actually got to speak to them directly and they could not have been more helpful - I will definitely use them again and again”

Helpful Report

Posted 2 years ago

Shona Pollock Thank you for taking the time in sharing your Clarify Car Hire Experience. We were delighted to assist you in the way that you described and we look forward to being of a further assistance to you in the future. Wishing you the very best for now. David Neal Head of Customer Services

Posted 2 years ago

“Mark at Clarify was fantastic, answered any questions I had before I booked and sent me quotes for an alternative car! Speedy response!”

Helpful Report

Posted 2 years ago

Matthew Thank you for sharing your experience, wonderful to hear ! Please feel free to visit us again and we will be delighted to assist you from there. David Neal Head of Customer Services

Posted 2 years ago

“In my 40 odd years of travel, I have yet to experience the efficient and friendly service I received from Clarify.”

Helpful Report

Posted 2 years ago

Tony Zammit Cutajar Wow, we are really proud to have received your review, it means a lot. Thank you for your review and custom, its really appreciated. David Neal Head of Customer Services

Posted 2 years ago

“I chose Clarify to ensure winter tires on a hire car. They established that the car hire company could not guarantee this so Clarify became very proactive in finding a solution. Was really impressed with the quality of the staff and communication. Will use again..”

Helpful Report

Posted 2 years ago

Anonymous We will always try our very best for our customers and will always try to find a solution if something doesn't quite work out for one reason or another ! Great that we were able to assist you in the way that you described and we look forward to being of a further assistance to you again in the future. Until next time. The Clarify Car Hire Team

Posted 2 years ago

“gHeat customer service and friendliness, especially from David! Really took his time to answer my questions and gave me detailed information :)”

Helpful Report

Posted 2 years ago

Ikenna Wonderful to hear of your experience and we very much look forward to being of a further assistance to you in the future. Wishing you the very best for now. The Clarify Car Hire Team

Posted 2 years ago

“Great service from Mark Bower and David Neal who saw that I'd had a problem making an online booking and proactively contacted me before I'd even phoned Clarify. Everything sorted promptly and professionally - recommended!”

Helpful Report

Posted 2 years ago

Mark Blacklock We always like to be on the front foot and great that we were able to assist you in the way that you described. Either with you current booking or in regards to anything else that we can do for you in the future in regards to your Car Hire needs or requirements, then please feel free to contact us. We will always be delighted to assist you and here's wishing you a wonderful Christmas ahead, enjoy. The Clarify Team

Posted 2 years ago

Clarify Car Hire Reviews